Senior Software Implementation Consultant
We're hiring a Senior Advisory Services Consultant to join our Professional Services team. You will be responsible for delivering on enterprise software implementations to ensure our clients' goals are met, and ensuring a smooth transition as our clients implement our software. We're looking for an excellent communicator, problem solver, and analyst who can collaborate with our project teams to solve clients' business challenges.
Your day-to-day responsibilities will include:
- Successfully delivering client implementations to achieve client and company objectives and results
- Compliance with established Software Implementation Life Cycle (SILC) methodologies and quality controls
- Client relationship management and customer satisfaction
- Risk Mitigation, Actions and Issues Management
- Project communications and project management as required
In this role, you will:
- Lead and manage efforts to plan, design and implement enterprise SaaS Software solutions for clients.
- Ensure all project landmarks, deliverables, deadlines and requirements are managed through delivery to Production Go Live
- Collaborate with all BLUE implementation staff in person or virtually as required
- Lead requirements sessions and own documentation and deliverables including Design Specification, Functional Specification, Proof-of-Concept phase, Data Migration activities, etc.
- Configuration of the solution to the client’s design and expectations as required
- Troubleshooting and consulting to align with customer on design per industry best practice and client needs
- Resolve any issues impeding successful on time implementation and communicate critical issues as required
- Collaborate with project team on project plans and timelines to ensure the team can establish proper expectations and execute to client’s satisfaction
- Identify, acquire and nurture key relationships with new clients
- Drive the success of customer implementations, and act as the project lead contact to ensure that the project exceeds client expectations
You'll do best if you:
- Appreciate and follow new technologies in document management and workflow environment.
- Have experience applying methodologies and/or tools to produce integrated solutions that meet business needs.
- Are proficient in Microsoft Office products; including MS Project, Visio, SharePoint and the ability to learn new software products.
- Have experience with project management using structured methodologies.
- Possess business analyst or application design skills.
- Understand graphics arts production and brand management.
It is our policy to provide equal opportunity to all qualified persons regardless of age, gender, sexual orientation, race, religious affiliation, ancestry, color, creed, national origin, disability, veteran status or any other characteristic protected by federal, state or local law.