The Ensono Senior Technical Delivery Manager (TDM) is responsible for the day-to-day operational support and client-relationship. Utilizing the ITIL framework, the TDM will be expected lead Incident, Problem, Change management. In addition, the TDM will oversee and lead large-scaled IT implementation projects and oversee technical staff. This work will require great knowledge of IT infrastructure, excellent planning skills, and deep understanding of the specific solution.
 

Responsibilities:

• Provide guidance to operations and technical teams.
• Facilitate and lead operational calls and interpret client requirements and work with the technical teams.
• Manage, lead, and coordinate operational projects and objectives.  Work with technical teams, vendors, third parties and clients to integrate solutions.
• Serve as the point of escalations for your clients' operational needs.
• Maintain accurate and thorough documentation of client environments and support procedures.
• Identify opportunities for improvements and address inefficiencies.
• Be a client advocate.

Required Skills:

• Minimum 5 years’ experience running Mainframe Operations Center
• Experience with Mainframe Technology (z/OS, ISV, CICS, DB2, MQ, DASD, Network)
• Understanding and knowledge of how to handle batch processing using job automation tools 
• Proven track record for delivery of critical projects
• Strong leadership skills
• Highly organized, ability to run operational meetings and triage calls utilizing ITIL framework (Major Incident, RCA, CAB)
• Super effective communication skills and ability to recognize and tailor to client, executives, technical and business level audience.  

Nice to have: 

• Experience JCL, COBOL
• Experience with ISV SW management, upgrade

Travel: Client Site-Greensboro, NC (10%, annual)