Summary

The Senior Training and Communication Consultant will act as the liaison between the business units/client, technology teams and support teams. The individual will work directly with our clients to understand their business/communication/training needs. This individual will also be responsible for ensuring that deliverables meet client standards and expectations. The successful candidate will work on multiple tasks simultaneously and be a team player.

The Senior Training and Communication Consultant will report to the Training Lead.

Communication Responsibilities

• Help develop, prepare, deliver, and evaluate stakeholder interactions and adjust the Communications and Engagement Plan as needed
• Help develop communication materials
• Participate in meetings with the Leads, SME’s, client management and vendor personnel
• Assess, document, and communicate client practices
• Participate in business function analysis and process mapping

Training Responsibilities

• Develop training needs analysis
• Develop training curriculum
• Work with development teams on design, build, show activities with a focus on change management activities/impacts
• Help prepare Training Strategy and Plan Definition
• Help Design, develop, deploy, and evaluate the training support materials
• Understanding of Business Process designs and considerations for role impacts
• Support project deployment activities and post-deployment review to ensure successful change adoption
• Help define the to-be skills/knowledge requirements for the affected workforce
• Help design and conduct Skills Assessment to measure the baseline skills of the affected workforce, and create a plan to close the gap between current and required skills

Job Specific Requirements

• 4-year college degree or relatable professional experience
• 3-5 years with communication, training, change management activities on large/tier one software implementation projects
• General Consulting experience at a top tier consulting firm – running workshops; defining requirements; mapping processes; developing functional design documents, and communication materials
• Gas utility experience – especially knowledge of construction / field operations is desired
• Familiarity with Computer Based Development Tools: Adobe Captivate / Camtasia is a plus
• communication/training experience
• Enterprise Asset Management experience – SAP or IBM Maximo desired
• Strong business analyst skills including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements

General Requirements

• Ability to work in the field, both in a management and hands on role
• Advanced knowledge of project management methodologies and/or advanced knowledge of multiple technical software delivery life cycles
• Familiarity with Microsoft based applications (Excel, Word, PowerPoint, Visio and Project)
• Possess strong analytical, problem solving, and leadership skills
• Strong oral and written communication to provide presentations to management
• A team player with the willingness to assist coworkers on other projects as required
• Understanding of the business analysis and project management methods
• Ability to communicate professionally, both verbally and in writing

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.