Solution Delivery Specialist
What we do
Civis Analytics helps leading businesses, nonprofits, and government use data to identify, attract, and engage customers, constituents, and citizens. With a blend of proprietary data, technology and advisory services, and an interdisciplinary team of data scientists, developers, and survey science experts, Civis helps organizations stop guessing and start using statistical proof to guide decisions. Learn more about Civis at www.civisanalytics.com.
Who we are
At Civis, we have opportunities for applicants who are newcomers, seasoned professionals, and anywhere in between. Our teams are energized by complex challenges and value diversity of thought. Opportunities to stand out and inspire happen daily and we trust and encourage you to act on your ideas – no matter how big they are. We offer you the tools and community you need to do your best work. Each of us is committed to holding ourselves accountable for results, challenging the status quo and finding new ways to grow our company and each other.
About the Role
As a Solution Delivery Specialist, you are responsible for guiding our clients through a successful delivery and onboarding of leading data science software solutions. The Solution Delivery Specialist specializes in partnering with new clients to solve their toughest problems through our software, taking them from novices to power users.
In this role, you will:
- Become an expert in the implementation and application of Civis data science software solutions.
- Work with clients to deeply understand their workflows, their biggest pain points, and develop an understanding of how Civis solutions can solve key challenges they are facing to accomplish their goals.
- Communicate and manage project scope and timelines to clients for delivering software to solve these challenges.
- Configure Civis data science software solutions for our clients in partnership with a diverse team of Civis Client Success Analysts, Applied Data Scientists, and/or Data Engineers.
- Manage client solution onboardings and lead training sessions on Civis solutions to ensure our clients are able to accomplish their goals through our software.
- Use your experiences on the front lines to channel the voice of client to Civis Product and Engineering teams and advocate for our clients to derive more value, more quickly from our solutions.
Civis Analytics has opportunities for applicants who are seasoned professionals, brilliant newcomers, and anywhere in between. We are looking for detail-oriented individuals from diverse backgrounds with proven quantitative and problem-solving skills. We value creativity, hard work and on-the-job-excellence and offer competitive salaries and benefits packages. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.
- BA/BS degree or equivalent practical experience
- Minimum 2 years experience in a software implementation role, and a proven track record of driving projects to successful completion, on time and on budget
- Experience coordinating a cross-functional project team
- Experience deriving value from data beyond Excel/spreadsheets
- Experience setting up software integrations and or data/ETL workflows
- Intermediate knowledge of SQL, Python, or R - can troubleshoot and/or make customizations to existing code written by others
- Understanding of systems architecture and ability to execute against it
- Experience in software training
Why Civis Analytics?
- The opportunity to be part of a growing tech startup focused on continued learning, mentorship, and internal promotion
- Competitive benefits including flexible PTO, 401K match with immediate vesting, as well as health, dental, and vision benefits
- Downtown open office environment near great restaurants and all public transportation options
Civis embraces the individuality of our employees and we celebrate each other's differences. Our products, services, and culture benefit from and thrive on the unique perspectives brought by each person in our Civis community. We're proud to be an equal opportunity workplace, and we are committed to equal employment opportunity regardless of race, age, sex, color, ancestry, religion, national origin, sexual orientation, gender identity, citizenship, marital status, disability, or Veteran status. If you have a disability or special need that requires accommodation, please contact us [email protected]
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.
EEO IS THE LAW