Solutions Delivery Manager at Motorola Solutions
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Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department OverviewWe are looking for an experienced leader and accomplished solution delivery project/process manager for our Solution Delivery Project Management Team. The position will lead the development of our project management team and collaborate in the refinement of our solution delivery processes with a primary focus on hardware solutioning and installations at customer sites, driving the delivery of complete customer solutions, including hardware fulfillment by distributors, hardware installations by third party installers/integrators, internally managed video software deployment and integration, point of sale integrations, video-linked business intelligence reports, and audit services. Projects managed by the Solution Delivery Project Management team are primarily customer facing. Project managers are key account relationship owners during the deployment phase of the customer life cycle, and are ultimately responsible for predictably delivering high quality SaaS solutions to our customers in alignment with customer schedules and Envysion financial targets.
Currently, the Solution Delivery team consists of four project managers working in collaboration with three sales engineers, three installation support technicians, five primary installation partners, as well as customer managed installations, and three partner management personnel.
The Solution Delivery Manager will be responsible, but not limited to the following:
Develop, implement, and manage appropriate and standardized project management processes, tools and communication/reporting venues and reports for the Solution Delivery team’s internal and external stakeholders
Ensure team members have the needed skills and capabilities required to effectively meet Solution Delivery, Sales, and customer expectations - develop or hire to fill gaps
Ensure staffing levels are aligned with the customer demand and the company’s financial targets
Provide regular and detailed financial forecasts to the business based on the aggregation of project deliverables for non-recurring deliverables and subscription services
Manage and refine project cost accounting methods to monitor actual costs vs. quoted costs and work with sales to ensure our quotes cover our costs
Provide timely and constructive feedback to the customer account teams (account executive and sales engineers) on the effectiveness of meeting their deliverables for 1) highly accurate and complete customer requirements, and 2) setting proper expectations with customer IT for their support during solution
Provide timely and constructive feedback to Envysion’s Partner Management personnel on partner installation effectiveness, process compliance, and contract deliverables in support of continuous improvement efforts
Provide timely and constructive feedback to internal business systems and product teams in support of continuous process and solution improvements
In conjunction with the customer, lead an effective and formal transition of account relationship ownership to the Customer Success team at project conclusion
Competencies and Skills
Demonstrated leadership skills
Organizational and process change management skills
Deep knowledge of the technical solutioning process
Data driven decision maker
Demonstrated continuous improvement skills
Ability to handle stress while maintaining effectiveness in a dynamic, customer driven culture
Demonstrated ability to meet the day to day demands of the job, without losing focus on higher level objectives
High work ethic - willing to work overtime and hours outside normal business hours when needed to meet goals and objectives
Ability to travel up to 20% of the time
Excellent communication skills - both written and verbal
Customer relationship skills - ability to communicate both good and bad news with empathy and grace. Able to hold customers accountable while maintaining positive relationship
Excellent people and management skills to interact with staff, colleagues, cross-functional teams, and third parties
Demonstrated Project Management competence is required
Familiarity with Google’s Suite of Office Applications desirable
PMP strongly preferred
Quick Service Restaurants, Convenience Stores
Camera/ Video systems
PC hardware and software
- IT networking
- Bachelor’s Degree
- 6+ years experience in on of the following: Solutions Architecture, Project Managment or IT
As an employer of 100 or more employees, Motorola Solutions has implemented a policy requiring all U.S. employees reporting to a workplace (anywhere you are performing services on behalf of Motorola Solutions) where other people are present (including coworkers and customers) be fully vaccinated against COVID-19 by February 9, 2022. Any employees not fully vaccinated by this date will be required to participate in periodic COVID-19 testing.
If you are unable to be fully vaccinated, you may apply for a reasonable accommodation based on a qualified medical condition or religious belief. Any offer of employment will be contingent on candidate's ability to demonstrate proof of vaccination (unless approved for a reasonable accommodation based on a qualified medical condition or religious belief) or willingness to participate in periodic COVID-19 testing.
Travel RequirementsUnder 25%
Referral Payment PlanYes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.