Solutions Delivery Manager at Motorola Solutions

Sorry, this job was removed at 11:32 a.m. (CST) on Monday, January 3, 2022
Find out who's hiring in Chicago.
See all Project Mgmt jobs in Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.


If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.
Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.


Department Overview
We are looking for an experienced leader and accomplished solution delivery project/process manager for our Solution Delivery Project Management Team. The position will lead the development of our project management team and collaborate in the refinement of our solution delivery processes with a primary focus on hardware solutioning and installations at customer sites, driving the delivery of complete customer solutions, including hardware fulfillment by distributors, hardware installations by third party installers/integrators, internally managed video software deployment and integration, point of sale integrations, video-linked business intelligence reports, and audit services. Projects managed by the Solution Delivery Project Management team are primarily customer facing. Project managers are key account relationship owners during the deployment phase of the customer life cycle, and are ultimately responsible for predictably delivering high quality SaaS solutions to our customers in alignment with customer schedules and Envysion financial targets.
Currently, the Solution Delivery team consists of four project managers working in collaboration with three sales engineers, three installation support technicians, five primary installation partners, as well as customer managed installations, and three partner management personnel.
Job Description

The Solution Delivery Manager will be responsible, but not limited to the following:

  • Develop, implement, and manage appropriate and standardized project management processes, tools and communication/reporting venues and reports for the Solution Delivery team’s internal and external stakeholders

  • Ensure team members have the needed skills and capabilities required to effectively meet Solution Delivery, Sales, and customer expectations - develop or hire to fill gaps

  • Ensure staffing levels are aligned with the customer demand and the company’s financial targets

  • Provide regular and detailed financial forecasts to the business based on the aggregation of project deliverables for non-recurring deliverables and subscription services

  • Manage and refine project cost accounting methods to monitor actual costs vs. quoted costs and work with sales to ensure our quotes cover our costs

  • Provide timely and constructive feedback to the customer account teams (account executive and sales engineers) on the effectiveness of meeting their deliverables for 1) highly accurate and complete customer requirements, and 2) setting proper expectations with customer IT for their support during solution

  • Provide timely and constructive feedback to Envysion’s Partner Management personnel on partner installation effectiveness, process compliance, and contract deliverables in support of continuous improvement efforts

  • Provide timely and constructive feedback to internal business systems and product teams in support of continuous process and solution improvements

  • In conjunction with the customer, lead an effective and formal transition of account relationship ownership to the Customer Success team at project conclusion

Competencies and Skills

  • High integrity

  • Demonstrated leadership skills

  • Organizational and process change management skills

  • Deep knowledge of the technical solutioning process

  • Action oriented

  • Data driven decision maker

  • Demonstrated continuous improvement skills

  • Ability to handle stress while maintaining effectiveness in a dynamic, customer driven culture

  • Demonstrated ability to meet the day to day demands of the job, without losing focus on higher level objectives

  • High work ethic - willing to work overtime and hours outside normal business hours when needed to meet goals and objectives

  • Ability to travel up to 20% of the time

  • Excellent communication skills - both written and verbal

  • Customer relationship skills - ability to communicate both good and bad news with empathy and grace. Able to hold customers accountable while maintaining positive relationship

  • Excellent people and management skills to interact with staff, colleagues, cross-functional teams, and third parties

  • Demonstrated Project Management competence is required

  • Familiarity with Google’s Suite of Office Applications desirable

  • Salesforce

Preferred Skills:

  • PMP strongly preferred

  • Quick Service Restaurants, Convenience Stores

  • POS systems

  • Camera/ Video systems

  • PC hardware and software

  • IT networking

Basic Requirements
  • Bachelor’s Degree
  • 6+ years experience in on of the following: Solutions Architecture, Project Managment or IT

Vaccine Requirement

As an employer of 100 or more employees, Motorola Solutions has implemented a policy requiring all U.S. employees reporting to a workplace (anywhere you are performing services on behalf of Motorola Solutions) where other people are present (including coworkers and customers) be fully vaccinated against COVID-19 by February 9, 2022. Any employees not fully vaccinated by this date will be required to participate in periodic COVID-19 testing. 

If you are unable to be fully vaccinated, you may apply for a reasonable accommodation based on a qualified medical condition or religious belief. Any offer of employment will be contingent on candidate's ability to demonstrate proof of vaccination (unless approved for a reasonable accommodation based on a qualified medical condition or religious belief) or willingness to participate in periodic COVID-19 testing.


Travel Requirements
Under 25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • AWS (Amazon Web Services)Languages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
More Jobs at Motorola Solutions189 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Internships
new
Remote
Project Mgmt
new
Remote
Project Mgmt
new
Remote
Data + Analytics
new
Chicago
Design + UX
new
Chicago
Operations
new
Remote
Data + Analytics
new
Remote
Operations
new
Remote
Project Mgmt
new
Remote
Operations
new
Remote
Finance
new
Remote
Operations
new
Remote
Content
new
Remote
Operations
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Developer
new
Remote
Developer
new
Remote
Operations
new
Chicago
Internships
new
Chicago
Project Mgmt
new
Remote
Design + UX
new
Chicago
Internships
new
Chicago
Developer
new
Chicago
Developer
new
Remote
Marketing
new
Remote
Operations
new
Remote
Developer
new
Chicago
Operations
new
Remote
Operations
new
Remote
Project Mgmt
new
Chicago
Project Mgmt
new
Remote
Design + UX
new
Remote
Developer
new
Remote
Marketing
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Developer
new
Remote
Project Mgmt
new
Remote
Finance
new
Chicago
Operations
new
Remote
Operations
new
Remote
Operations
new
Remote
Operations
new
Remote
Operations
new
Remote
Operations
new
Remote
Finance
new
Chicago
Data + Analytics
new
Remote
Operations
new
Remote
Finance
new
Chicago
Operations
new
Remote
Operations
new
Remote
Developer
new
Chicago
Sales
new
Chicago
Design + UX
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Developer
new
Remote
Developer
new
Remote
Finance
new
Chicago
Operations
new
Remote
Operations
new
Remote
Operations
new
Remote
Marketing
new
Remote
Sales
new
Remote
Operations
new
Remote
Operations
new
Remote
Developer
new
Chicago
Project Mgmt
new
Chicago
Operations
new
Chicago
Design + UX
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Project Mgmt
new
Remote
Data + Analytics
new
Chicago
Operations
new
Remote
Developer
new
Remote
Developer
new
Chicago
Developer
new
Chicago
Operations
new
Remote
Operations
new
Chicago
Operations
new
Remote
Project Mgmt
new
Remote
Project Mgmt
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Project Mgmt
new
Remote
Data + Analytics
new
Chicago
Project Mgmt
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Operations
new
Remote
Developer
new
Remote
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Marketing
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Remote
Operations
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Motorola Solutions's full profileSee more Motorola Solutions jobs