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Solutions Engineer

As a Solutions Engineer, your key responsibility is to implement Litera Microsystems' products for customers and prospective customers. This includes every facet of implementation including developing requirements, designing a solution, product configuration, testing, training, project management, and business analysis. As a Solutions Engineer, you will lead projects with the key goals of customer satisfaction and adoption of Litera Microsystems products. You will also provide pre-sales technical support related to our drafting and proofing solutions.

In addition to customer-facing work, Solutions Engineers may assist in developing team processes and procedures that enable the team to function more effectively and efficiently over time. Further, as a Solutions Engineer, you may play a role in developing less experienced team members as they learn about our products and the implementation process. Litera Microsystems Solutions Engineers also provide input into our product development process, providing feedback about our solutions to the Product Management and Development teams.

What It Takes:

  • Impeccable planning skills
  • Deconstruct problems in a logical and structured manner
  • Diligently solve problems
  • Communicate issues and status in a clear and timely manner
  • Manage customer/prospective customer relationships effectively
  • Manage multiple assignments in a fast-moving environment
  • Work effectively with a team
  • Keep colleagues, customers and prospective customers informed via clear communication
  • Think on one's feet
  • Capture, understand and communicate customer and prospective customer needs to appropriate people
  • Interpret specifications and build solutions to those specifications
  • Manage sensitive customers and prospective customers
  • Outstanding interpersonal skills

Key Responsibilities:

  • Independently lead projects
  • Provide consultative, business analyst, and project management expertise to customers and prospective customers
  • Keep all project constituents informed of project status
  • Develop comprehensive project plans
  • Ensure all product deliverables are delivered on time and on target and projects conclude successfully with high customer satisfaction
  • Configure and implement Litera Microsystems' products in a variety of customer environments
  • Make complex design, implementation, configuration and customization decisions
  • Provide troubleshooting, problem isolation and escalation as part of consulting projects
  • Provide high-quality customer training as part of consulting projects
  • Provide high-quality written materials as part of consulting projects
  • Identify creative ways to solve customer and prospective customer issues
  • Provide pre-sales assistance
  • Assist customers and prospective customers with installation via telephone and on site
  • Identify creative ways to solve customer and prospective customer issues through a deep product understanding and an innovative approach to projects

Qualifications:

  • College degree in MIS, networking or computer programming preferred
  • 2-4 years experience providing consulting, customer-facing customer service, or software support
  • Experience with Microsoft Word styles and formats desired
  • Programming skills desired
  • XML experience desired

Who We Are:

Litera Microsystems is the leading provider of software for drafting, proofreading, comparing, repairing and cleaning documents in the legal and life sciences industries worldwide. Our core products empower users to generate, review, and distribute high-quality content quickly and securely, from any device. Today, Litera Microsystems supports thousands of document-intensive organizations across the globe, helping them satisfy the complex demands of clients and regulators.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • SpringFrameworks
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • SQLiteDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • HubspotEmail
    • HubspotLead Gen

Location

Our office in Riverside Plaza looks over the river, is close to several train and bus stops and a short walk away from restaurants downtown.

An Insider's view of Litera Microsystems

How do you collaborate with other teams in the company?

Our culture is heavily focused on collaboration and growth, and everyone is approachable, from the CEO right through to the developers. Though I'm in sales, I regularly speak with our customer success, product, and marketing teams.

Abhijat

Director of International Sales

How has your career grown since starting at the company?

The best part of working here has been the opportunity to grow and learn. I started when I was 23 and have had many different roles and responsibilities on my journey with the company.

Nick

Senior Consultant

What is your vision for the company?

At Litera Microsystems, we know that a great culture emerges from the people you hire. We hire the best and brightest, and take pride in taking care of our employees who in return, take care of us and our clients.

Brittani

VP of Human Resources

How do your team's ideas influence the company's direction?

I'm inspired by the talented group of people I work with. One of the many benefits of working with a small company is that everyone has a direct impact on the outcome of our business. There is a sense of pride and ownership.

Kim

Business Analyst

What are Litera Microsystems Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Our benefits package goes beyond health insurance, PTO and 401ks. We provide our employees with plenty of opportunities for volunteering, flexible work hours, options to occasionally work from home, snacks in the kitchen and group happy hours.

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