SMS Assist
Chicago, IL

Special Projects Coordinator

| Chicago

 

SMS Assist Summary

At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations. 

 

Recognized on Forbes’ Cloud 100 list, Deloitte’s Technology Fast 500, Chicago Crain’s Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers’ livelihoods are in our hands—think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades. 

 

We’re innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We’re community volunteers, karaoke partners, and lifelong friends. We’re passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.

 

Job Summary

The Special Projects Coordinator plays a key role in our business by managing issues that becoming multi-step projects requiring scheduling and coordination of vendors, client coordination and communication, and client acceptable reporting. This role acts as the primary point of contact for a project event, and is responsible for driving reliable, timely project coordination in both planned and unplanned instances. May require guidance.

Responsibilities

  • Coordinate assigned both planned and unplanned maintenance, disaster relief, and environmental health & safety projects by creating and managing scope, and monitoring vendor performance to ensure successful and timely completion
  • Maintain detailed knowledge of projects for corporate reporting, and both internal and client communication
  • Serve as primary communication to client stakeholders regarding projects telephonically, electronically, and in person to ensure the highest level of client satisfaction
  • Build and grow a regional project vendor base to provide project services
  • Partner with internal team members to onboard new vendors and monitor vendor scoring
  • Partner with operations teams to ensure strong communication and issue resolution
  • Prevent and/or resolve escalated vendor and client issues with proactive relationship management to ensure exceptional customer experiences
  • Ensure quality control of vendor relationships and processes; investigate complaints and guarantee highest levels of customer service
  • Understand client objectives, challenges and needs through clear communication with both the corporate team and regional clients
  • Foster a positive team environment
  • Ensure confidentiality of internal and external data
  • Perform ad-hoc projects and other duties as assigned

 

   Professional Skills

These are the professional skills we would expect from an individual fully established in this role.

  • Customer Service - Proficient
  • Verbal Communication - Proficient
  • Written Communication - Proficient
  • Teamwork - Advanced
  • Relationships - Proficient
  • Negotiation - Proficient
  • Organizational Awareness - Proficient
  • Learning Agility - Advanced
  • Analysis - Advanced
  • Problem Solving - Advanced
  • Process Orientation - Advanced
  • Prioritization- Advanced

 

Role Specific Skills

  • Ability to dissect full projects into individual components so as to ensure prioritization and timely completion
  • Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred

 

Qualifications

    Minimum Qualifications

  • Bachelor’s degree
  • 3 or more years business experience required
  • Project management experience required

 

    Other Relevant Qualifications

  • Experience in facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plus
  • Vendor management experience preferred
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Where we are

875 North Michigan Avenue , Chicago, IL 60611

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
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What are SMS Assist Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
SMS Assist's team fitness initiatives include In-office yoga, in-office fitness classes, and sponsored race teams.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

Jobs at SMS Assist
36

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Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Internships
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Marketing
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Product
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Sales
Content
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Customer Service Team Lead

SMS Assist
Chicago
48 minutes ago
+48
SMS Assist Summary At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

Director of Information Security

SMS Assist
Chicago
2 days ago
+48
The Director of Information Security will be responsible for creating and executing strategies to ensure overall security of company systems.  This role will collaborate with multiple departments, such as ITS, Product, Development, Legal, and Human Resources, to determine proper protocols, policies, audits, and training programs to meet the company’s goals.  This strategic and tactical position reports to the General Counsel.

Director of Marketing

SMS Assist
Chicago
2 days ago
+48
The Director of Marketing manages day to day operational activities of the marketing department. They will be responsible for partnering with sales leadership to support development and execution of a strategic marketing plan that includes sales enablement, digital marketing, content marketing, thought leadership, events management, industry partnerships, product marketing, and more.

Senior Content Strategist

SMS Assist
Chicago
2 days ago
+48
The Senior Content Strategist is responsible for oversight and acceleration of the content program at SMS Assist. They craft and execute the overall strategy for all content marketing needs including our digital, social, and print presence; leading a team to create, manage, monitor, and measure the effectiveness of content across the website, blog, external newsletters, white papers, webinars, video, research reports, infographics, case studies, ads, social media channels, collateral, and more. They will understand SMS Assist customers and perspectives, building relationships across the company, particularly with Sales, Product and Affiliate Relations to craft compelling storytelling that elevates the SMS Assist brand.

Senior Software Developer I

SMS Assist
Chicago
2 days ago
+48
The Senior Software Developer supports the Product and Technology Department by managing day to day activities within the organization's software development function. Senior Software Developer is part of an agile development team building and working on enterprise grade software. Senior Software Developer is involved in all areas of development from design to development to testing. They lead a small team of Software Developers.

Special Projects Coordinator

SMS Assist
Chicago
2 days ago
+48
The Special Projects Coordinator plays a key role in our business by managing issues that becoming multi-step projects requiring scheduling and coordination of vendors, client coordination and communication, and client acceptable reporting. This role acts as the primary point of contact for a project event, and is responsible for driving reliable, timely project coordination in both planned and unplanned instances. May require guidance.

Market Segment Manager

SMS Assist
Chicago
2 days ago
+48
This Market Segment Manager oversees the growth and development of our Residential channel. They are responsible for the development and execution of the annual marketing plan for this segment of our business, in collaboration with Sales and key stake holders. Oversees the creation and implementation of all necessary marketing programs and initiatives to achieve desired customer acquisition goals. Ideates campaigns designed to deliver leads and help sales build pipeline and close opportunities, driving customer acquisition and revenue. Is a strategic and critical thinker, problem solver, idea generator, with strong project management and communication skills, and the ability to set strategies and execute tactics.

Account Representative - 10:00 AM - 7:00 PM

SMS Assist
Chicago
4 days ago
+48
The Account Representative is responsible for the day to day delivery of facilities services to a number of major client sites within a geographic territory. This role plays an integral part in client account management, operational support, and financial success for the assigned client base. This role also works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations. The role is based at our corporate headquarters with travel to client sites as needed.

Human Resources Generalist

SMS Assist
Chicago
4 days ago
+48
Supports the design, delivery and continual improvement of the full range of HR policies, tools, processes and services across SMS Assist. Provides first line support to managers and employees across the range of HR services. The generalist provides administrative/customer service across full range of HR, combined with personal, specialist responsibility for specific services/subject areas.

Pricing Analyst

SMS Assist
Chicago
4 days ago
+48
This Pricing Analyst is responsible for supporting operations by completing pricing requests, using a data driven approach. This role is assigned to a specific division and is responsible for pricing new business opportunities. You will also partner with leadership to identify cost saving opportunities aimed at defining and improving market rates for Exterior Services.

Claims Manager

SMS Assist
Chicago
1 week ago
+48
At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Sales Director (Individual Contributor)

SMS Assist
Chicago
1 week ago
+48
SMS Assist Summary At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

Senior Product Manager

SMS Assist
Chicago
1 week ago
+48
SMS Assist Summary At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to

Product Manager II

SMS Assist
Chicago
1 week ago
+48
  SMS Assist Summary   At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors

Software Developer II

SMS Assist
Chicago
1 week ago
+48
The Software Developer supports the Product and Technology Department by managing day to day activities within the organization's software development function. The Software Developer reports to senior team members and is part of an agile development team building and working on enterprise grade software. Software Developer is involved in all areas of development from design to development to testing.

Service Delivery Manager

SMS Assist
Chicago
1 week ago
+48
The Service Delivery Manager is responsible for driving profitable business results and operational excellence by creating and developing relationships with clients and delivering service that exceeds expectations. Their main focus is to act as a voice of the client to internal stakeholders, as well as driving a two-way relationship back to the client. This role serves as a key client contact and works with Sales, Operations, Legal and Technology to deliver an excellent client experience.

Business Analyst - Actionable Insights

SMS Assist
Chicago
1 week ago
+48
The Business Analyst will be working on the “Actionable Insights” team, a client-facing executive data analytics product that highlights areas of improvement and offers actionable recommendations.  This role will collaborate with product, design, engineering and other business analytics functions to identify and build this product offering.  This candidate will leverage financial and operations knowledge and metrics in all areas of the business to accomplish these goals.

UX Architect

SMS Assist
Chicago
1 week ago
+48
The UX Architect works closely with SMS Assist business leadership, product owners, engineers, and our users to craft experiences across multiple channels and platforms. This role will draw on their knowledge of the UX lifecycle (research, concepting, iterative design, testing) to help define and create user-centered design solutions that address user needs and SMS Assist’s business goals. They engage in effective dialog with the engineering team, with a focus on optimizing business agility, value, and iterative User Experience design and direction.

Vendor Recruiter (Residential team)

SMS Assist
Chicago
1 week ago
+48
The Vendor Recruiter primary function is to source, maintain and continually improve a nation-wide network of high performing vendors to service our residential clients.

Account Representative 8:00 AM – 5:00 PM

SMS Assist
Chicago
1 week ago
+48
The Account Representative is responsible for the day to day delivery of facilities services to a number of major client sites within a geographic territory. This role plays an integral part in client account management, operational support, and financial success for the assigned client base. This role also works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations. The role is based at our corporate headquarters with travel to client sites as needed.

User Interface Designer

SMS Assist
Chicago
1 week ago
The User Interface Designer supports the Product Team in presenting user experiences that adhere to brand guidelines, follow our design system and meet user needs. As a core member of our user experience team, UI designers are expected to collaborate with UX architects, product owners, developers and stakeholders to contribute to the definition and creation of user-centric design solutions that address customer needs and marry them with business goals.

Account Representative (Nights)

SMS Assist
Chicago
1 week ago
The Account Representative is responsible for the day to day delivery of facilities services to a number of major client sites within a geographic territory. This role plays an integral part in client account management, operational support, and financial success for the assigned client base. This role also works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations. The role is based at our corporate headquarters with travel to client sites as needed.

Sales Director - Residential

SMS Assist
Chicago
2 weeks ago
Deliver Revenue: Responsible for selling services and solutions into the C-Suite of target REITs, institutional investors and property managers across various real estate assets classes with a focus on residential. Maintain Customer Relationships: Maintain a thorough understanding of the customer’s structure and leadership, with the ability to influence key decision makers.  Identify and deliver on any opportunities to increase SMS Assist’s suite of offerings to existing customers. Keep Current on Industry/Customer Data: Maintain up-to-date, detailed customer knowledge and industry data. Read and research all relevant trade and industry materials, publications, news, etc.  Serve as an active member of groups and associations related to the industry and relevant customers.  Must be a ‘student’ of the residential real estate sector, the “proptech” sector and other related sectors. Ensure confidentiality of internal and external data. Perform ad-hoc projects and other duties as assigned. Expected Travel Time: 25-50% of the time typically on 1-3 day trips.

Vendor Recruiter (Residential)

SMS Assist
Chicago
2 weeks ago
The primary focus of the Vendor Recruiter is identifying prospective vendors, educating them on the benefits of working with SMS Assist, and integrating the vendor into the SMS Affiliate network.

Vendor Relations Recruiter

SMS Assist
Chicago
2 weeks ago
Identify prospective vendors for SMS Assist; explain how SMS Assist can deliver value to their organization. Develop familiarity with the vendors area of expertise, including but not limited to trade, geography, business size and areas of specialization. Complete cold calls daily to establish relationships with vendors and gain leads. Negotiate pricing and service terms while maintaining margin requirements. Consistently meet program targets. Partner with implementation team to ensure smooth transition into the SMS network. Assess opportunities and risks with your territory; recommend resolutions to leadership.

Operations Performance Analyst

SMS Assist
Chicago
2 weeks ago
The Operations Performance Analyst will support internal operations performance team in the development of quality process improvements, department initiatives, and weekly monitoring of Residential Operations employees. Also responsible for Test Edits.

Senior Data Scientist II

SMS Assist
Chicago
2 weeks ago
The Senior Data Scientist II role is part of the Software Development Data Team which is overseeing the activities of the junior data scientists and provides advanced expertise on statistical and mathematical concepts for the broader Data Team. The Senior Data Scientist applies and inspires the adoption of advanced data science and analytics across the business. The Data Scientist synthesizes and leverages the business’s dataset and data to enhance the business’ capabilities for overall goal achievement. The Senior Data Scientist is instrumental in helping the business continue its evolution into an analytical and data-driven culture. This role of the Senior Data Scientist supports relevant stakeholders through quantitative analytics, and the application of appropriate advanced analytics for the business’s key initiatives.

Compliance Associate I

SMS Assist
Chicago
2 weeks ago
The Compliance Associate manages a portfolio of vendors and serves as a single point of contact for their compliance needs. As a division of the Legal Department, the Compliance Department and its Associates are the revenue protectors of SMS Assist and serve a critical risk management function for the company. The Compliance Associate enables SMS Assist to execute customer growth and retention strategies by building personal relationships with vendors and ensuring their compliance with applicable SMS Assist and customer requirements. Responsibilities include managing vendor contracts and insurance policies, reporting on vendors’ compliance status, ensuring all applicable information is properly included in SMS Assist’s databases, collaborating with various internal departments in order to achieve appropriate risk management standards, and overall vendor relationship management.

SUMMER INTERNSHIP 2021 - EARLY SUBMISSION

SMS Assist
Chicago
2 weeks ago
The SMS Assist Summer Internship program is a full-time, paid opportunity that will run this summer, usually a 10-week internship program that runs June through August 2021. An internship at SMS Assist will provide an opportunity to work with a fast-paced, growing company in Chicago’s vibrant technology scene.

Sales Director

SMS Assist
Chicago
2 weeks ago
Deliver Revenue: Responsible for selling the full outsourced solution into the C-Suite or an “a la carte” single line of business to operations/procurement.  Maintain Customer Relationships: Maintain a thorough understanding of the customer’s structure and leadership, with the ability to influence key decision makers.  Identify and deliver on any opportunities to increase SMS Assist’s suite of offerings to existing customers. Keep Current on Industry/Customer Data: Maintain up-to-date, detailed customer knowledge and industry data. Read and research all relevant trade and industry materials, publications, news, etc.  Serve as an active member of groups and associations related to the industry and relevant customers.  Must be a ‘student’ of the residential market and other related industries. 

Vendor Recruiter (construction)

SMS Assist
Chicago
3 weeks ago
Identify prospective vendors for SMS Assist; explain how SMS Assist can deliver value to their organization. Develop familiarity with the vendors area of expertise, including but not limited to trade, geography, business size and areas of specialization. Complete cold calls daily to establish relationships with vendors and gain leads. Negotiate pricing and service terms while maintaining margin requirements. Consistently meet program targets. Partner with implementation team to ensure smooth transition into the SMS network. Assess opportunities and risks with your territory; recommend resolutions to leadership. Understand varying scopes of work of our clients and convey those requirements to vendors. Foster a positive team environment. Ensure confidentiality and accuracy of internal and external data. Perform ad-hoc projects and other duties as assigned.

Director of Talent Management

SMS Assist
Chicago
3 weeks ago
This position is responsible for developing, evolving and sustaining an enterprise learning strategy in partnership with many cross-functional stakeholders with the objective of ensuring an exceptional employee learning experience. The leader in this role will partner closely with HR Business Partners and business leaders to identify learning needs and define key learning initiatives that directly support business objectives and goals. This position will build our talent management strategy.

Senior Business Analyst

SMS Assist
Chicago
3 weeks ago
The Senior Business Analyst is responsible for supporting operations by providing meaningful and actionable analytics. This role is assigned to a specific division and is responsible for driving operational and financial improvement. The role also partners with divisional leadership and additional departments to define and review analytics aimed at process improvement and efficiency.

Vendor Relationship Representative I

SMS Assist
Chicago
1 month ago
Develop and maintain positive vendor relations to ensure superior customer satisfaction. Receive and handle customer calls and email requests for services. Manage the scheduling and completion of all services assigned by customers. Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries. Identify, research and resolve customer issues using the company’s web-based systems and databases. Source new vendors to perform required services, as needed. Resolve or escalate all disputes or un-satisfied service confirmations.

Attorney - Contract Manager

SMS Assist
Chicago
2 months ago
The Attorney, Contract Manager role supports the business by reviewing, managing, and negotiating commercial agreements as part of the Legal Department. This includes negotiating agreements directly with suppliers, working with senior attorneys on more complex agreements, ensuring efficient management of the contracting process, and accurately documenting each contract. The role will require diligence, teamwork, and strong project management skills to advance multiple projects to completion and work seamlessly across all business units to ensure quick turnaround of agreements.

Manager of Learning Experience Design

SMS Assist
Chicago
3 months ago
The Manager of Learning Experience Design (LX) is responsible for the effective performance of the Learning Experience (LX) Design service within SMS Assist, including the definition of learning standards, processes, and tools, liaising with departments to ensure learning needs are analyzed and met, and providing leadership to the LX team. The LX Manager helps define, build, and support the organization’s learning and development strategy.