Individual contributor role and primary capacity support contact on numerous client accounts. The senior level capacity planner role has principal responsibilities on client accounts and provides assistance to capacity team members on their assigned accounts. Mentoring Jr. team members and providing insights to other functional areas in the organization. Leading capacity projects and supporting core strategic initiatives. Typically has working knowledge of focused platform (mainframe, distributed, cloud, network, storage) deployed in support of corporate IT infrastructure. Responsibilities include development of repeatable processes for providing KPI metrics aligned with organizational and client commitments. Maintaining and development process automation to develop turnkey solutions which are deployed throughout supported environments. Supporting system and workload forecasting, and trending in support of the global Ensono enterprise. Supporting diagnostics and resolution contributing to incident root cause investigation. Performance analysis using internally developed tools/processes and vendor products to increase efficiency through automation and/or standard processes as appropriate. Stays engaged with industry trends, products and service offerings, which are relevant to existing and emerging technologies. Additionally Senior level Capacity Planners support job functions outlined in Staff and Associate Capacity Planning level positions.
 

Duties and Responsibilities

• Program coding experience
• JCL and/or script coding experience
• MXG or like tools expertise
• Microsoft Office proficiency
• Manage multiple projects with minimal support and continuing shifting priorities
• Support multiple client environments each having unique requirements and requests
• Database and data warehouse concepts and experience
• Weekend support infrequent but possible (1 out of 10 weekends)
• Support team on-call rotation
• KPI identification and definition
• Developing client forecasting models
• Mainframe resources should possess ZCP3000 experience
• Mainframe resources IBM pricing concepts and SCRT eperience
• Proficient in identifying system performance issues
• Knowledge of system OS internals
• Expert level verbal and written communication skills
• Onboarding and outmigration project support responsibilities
• Mastery level knowledge and practical comprehension of corporate IT computing processes and methodologies
• Brings prior experience to organize and define work for complex or ambiguous situations
• Provides consultation, training, and knowledge sharing to associates
• Provide mentoring to lower level job roles as needed
• Define technical strategies within the team and unit
• Provide Support and technical expertise and guidance to other teams and towers
• Lead and mentor on high complexity assignments to other associates on the team
• Establish strong relationships with teams and outsource partners through continuous dialogue and support
• Enable team members to be successful by providing opportunities for continual learning and professional growth   
• Perform comprehensive impact analysis of system performance parameters on the OS and support subsystems
• Provide technical expertise for client inboard / outboard activities
• Define, engineer, and deploy automation solutions for capacity team supported processes
• Perform Analytic Modeling tools used to right-size solutions
• Provide support on ARCH designs for new client opportunities and TECH refreshes
• Principle transformation partner of enterprise and supported clients’ IT processing technologies
• Innovation thought leader on emerging  technologies and automation solutions

Qualifications

• Required - Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or equivalent work experience
• Preferred - Understands the competitive landscape from both a business and technical perspective
• Travel % - 10%

  Any reference to years of experience should be disregarded in the UK