Sr. Consultant - Customer Data Program Manager (Remote) at Motorola Solutions

| Chicago
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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
The Motorola Solutions Sales Effectiveness and Enablement Team manages the Global Learning strategy for MSI sales teams. The team develops Learning Solutions to build skills, knowledge, and behaviors enabling Sellers to drive business performance through a variety of personal, self-driven enablement methods.
Department Description:
The Worldwide Sales Operations organization leads the strategy, development, and delivery of sales tools & processes that enable an efficient, effective selling organization. This group is responsible for every day sales tools our sellers, customers and partners use to drive Sales Growth, including: CRM solutions (Salesforce.com) and Configure-Price-Quote (CPQ). It is our mission to help deliver the best set of tools, data & processes that will enable our Worldwide Sales organization to drive continuous sales growth.
Job Description

The Customer Master Program Owner provides vision and direction for the Customer Master Program and is responsible for the successful management of Motorola's One Customer Master with accurate, complete, and consistent data for all Customers. 

Key responsibilities include leading enterprise-wide Customer Master Data Governance activities, leading business change management, oversight of account lifecycle management processes, and providing proper prioritization of product feature backlog.

Core Job Responsibilities:

  • Define Customer Master Program vision, and manage Customer Master Program Roadmap.

  • Design, establish, and maintain effective master data standards, policies, and data maintenance strategies for customer master data collection, usage, monitoring, sharing, cleansing, and storage.

  • Develops and implements strategies to translate business requirements into feasible and acceptable master data requirements to ensure that business needs are met.

  • Assess value and prioritize stories, epics, and themes to ensure work focuses on delivering features with maximum value that are aligned with Customer Master Program strategy.

  • Conducts data cleansing to de-duplicate account data and establish Golden Records to ensure data quality and integrity.

  • Identify areas for data quality improvements and help to resolve data quality problems through the appropriate use of error detection and correction, process control and improvement, or process design strategies.

  • Lead Customer Master Data Governance Council as Chief Data Champion, responsible for the implementation and oversight of MSI’s data management goals, standards, and processes. 

  • Provides data consulting in support of business and IT initiatives to establish new and improve existing data management processes and User Experience (UX).

  • Work closely with Master Data Management (MDM) IT team(s) and the Customer Master Data Team to create and maintain a product backlog according to business value or ROI.

  • Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals.

  • Collaborates with internal functional partners, offshore resources, and other third parties.

Qualifications:

  • Bachelor's Degree is required. Preferred Emphases in Information Science, Data Management, or related field

  • 5+ years experience in one of the following: Data Management, Program/Project Management, IT or Engineering

  • Experience working with industry standards, regulations, and guidelines in Master Data Management (MDM)

  • Excellent communication and negotiation skills to communicate with customers, team members, external data providers, and management

  • Excellent analytical and problem-solving skills

  • Strong understanding of data management concepts, principles, and practices

  • Solid working knowledge of Oracle Fusion Cloud Customer Data Management (CDM) module and Oracle E-Business Suite (EBS). Solid working knowledge of Salesforce Sales Cloud and Service Cloud


Basic Requirements
  • Bachelors Degree

  • 5+ years experience in one of the following: Data Management, Program/Project Management, IT or Engineering


Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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