TransUnion
Chicago, IL
Hybrid

Sr. Insights Program Manager

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SENIOR INSIGHTS PROGRAM MANAGER

 

“TransUnion is committed to finding innovative ways information can be used to help businesses and consumers make smarter decisions.” -Chris Cartwright

 

 

At TransUnion, we are committed to improving the experience of our consumers and customers. The Sr. Insights Program Manager is responsible for implementing and integrating the Qualtrics Enterprise Feedback Management Platform to inform and shape business and operational decisions, and guide our journey towards an enhanced consumer and customer experience.

 

What we’ll bring:

 

  • A work environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.
  • Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.
  • Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.

 

 

What you’ll bring:

 

  • A passion for perfecting the end-to-end experience across a diverse set of teams, functions and platforms. You are filled with curiosity, perseverance and conscientiousness.
  • Experience leading and successfully delivering large scale software implementation projects, and a demonstrated ability to collaborate and influence without authority across all functions and levels of an organization, including technical and non-technical stakeholders.
  • The ability to work through ambiguity, understand how to breakdown problems, and drive through execution determining what is meaningful and urgent, and prioritize effectively to meet deadlines and achieve desired results.
  • 5+ years of program or project management experience, plus 5-7 years business &/or CX experience.

 

 

Impact you will make:

  • Enterprise Program leadership role, critical to developing insight-driven decision making capabilities across the organization. Partners closely with Insights Consultants to provide timely, strategic, relevant and actionable insights.
  • Manage a diverse portfolio of projects varying in size and complexity. Portfolio includes building an insights engine which will provide a holistic view of the customer across time, touch-points and journeys; matching operational and experience datasets to enable deeper customer understanding; providing distributed, real-time delivery of insights to the desktop; multi-channel implementation and integration with operational systems and other insight tools; developing governance processes around access, security, frequency, survey design and more.
  • Systematically optimize the Insights engine so that it can scale effectively while maintaining quality of delivery. Manage cross-functional dependencies between teams and integrate as needed into agile sprint cycles.
  • Reporting to this position will be two specialists. You will build a high performing team by creating a climate of engagement and empowerment, inspiring effectiveness by establishing a clear vision and working in an agile, organized manner.

 

We’d love to see:

  • 2-4 years’ experience working in an Agile environment.
  • Preferred certifications or education: MBA, Agile, PMP, Qualtrics certification

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

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What are TransUnion Perks + Benefits

TransUnion Benefits Overview

At TransUnion, our associates are our greatest asset. However, we understand that work is only one part of our associates’ lives. We recognize the importance of providing a healthy balance between work and home because that’s really where being a force for good starts.

Culture
Volunteer in local community
We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them. We also offer a matching gift program.
Partners with nonprofits
TransUnion partners with non-profits such as Child Rescue Coalition and Credit Abuse Resistance Education (CARE).
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
We offer virtual yoga and meditation, fitness classes and sponsored races.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
15% discount on TU stock twice a year
Performance bonus
Charitable contribution matching
We offer a matching gift program for associates who choose to make financial contributions to their selected causes. TransUnion will match up to $2,000/ yr for each associate.
Child Care & Parental Leave Benefits
Childcare benefits
Care@work provides backup childcare and eldercare for TU associates.
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Annual holiday party, company BBQ and take your child to work day
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them.
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Recreational clubs
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We offer associates globally 1:1 career coaching with our career advisor. Additionally, we have various mentorship opportunities across areas of the business as well as across levels.
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Start your day at TU by grabbing an Intelligentsia coffee or a tasty, hot breakfast from our onsite café. Head up to your workspace where you'll get down to business amidst the inspiring backdrop of beautiful downtown Chicago. Brainstorm onsite with team members in a variety of colorful huddle rooms or collaborate cross-functionally with our offices around the world via video conference, Skype or our intranet. Check things off your to-do list as you continually make progress on key business initiatives. Need a quick break? Challenge your colleagues to a game of ping-pong, pool, foosball, pop-a-shot or Mario Kart in one of our three onsite game rooms. Ready to hit the gym? We have one right downstairs complete with a personal trainer and a selection of free instructor-led fitness classes. Keep your energy up. Take a conference call at one of our walking or bicycle desks. Then attend the quarterly town hall to hear from the TU leadership team on progress in the current quarter and plans for the next. After a day of innovation, wind down in one of our massage chairs or join your colleagues at North Avenue for a game of league volleyball, sponsored by TU!

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