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Staff Learning Program Manager

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Team  

Product Operations | Technical Training & Enablement team designs, develops, and delivers learning solutions for ServiceNow’s Product organization. We are passionate about making ServiceNow an incredible place to work for every employee. We partner with leaders in our Cloud Services, Engineering, Product Management, Technical Support, and other technology teams to help them realize their business priorities by delivering measurable outcomes through technical training and enablement.

Role 

As a member of the team, you’ll partner with leadership and key stakeholders to evaluate, design, develop and deliver effective learning solutions to empower our Product organization. You’ll create our training plans and strategic roadmaps for your assigned Business Units to deliver measurable business outcomes. 

The successful candidate will have outstanding business acumen, extensive experience managing learning & development programs, a keen awareness of the unique needs of a fast-paced SaaS company, an analytical mindset, and exceptional executive level written and verbal communication skills.

What you get to do in this role:   

  • You’ll build strategic partnerships with technical leaders, and other L&D teams to create, deliver and evolve a training strategy and accompanying roadmap that enables our software engineers, support engineers, service engineering and product management teams to continue to fuel our growth. 

  • Work in tandem with Learning Business Partners, to proactively collaborate with stakeholder management and leadership to assess and identify needed learning interventions and success factors.

  • You’ll partner with a talented global team of Learning Business Partners, Program Managers, Project Managers, Instructors, and Learning Platform Administrators to design, develop, deliver, and maintain high-quality learning that enables employees to execute on pace with the business. 

  • You’ll analyze data and develop insights to focus on the value we deliver to the business, and informs continual process, efficiency, effectiveness. and quality improvement.

  • You’ll provide thought leadership by staying abreast of new L&D trends to meet stakeholder needs and identify new offerings and methods. 

  • Manage all communications with your stakeholders including Strategic Plans, Roadmaps, QBRs, Now at Work Posts, Executive Status Reports and End of Year Summaries.

Qualifications

To be successful in this role you have:

  • 8+ Years technical learning and development management and leadership experience, preferably for Engineering, Support, Cloud Services Product organizations within a fast-growing enterprise SaaS company. 

  • Developed a learning strategy and roadmap for a similar team and delivered demonstrable value to the business. 

  • Partnered with a team of Learning Business Partners, Program Managers, Project Managers, Instructors, and Learning Platform Administrators to develop, deliver and optimize technical training. 

  • Proven expertise in modern course development and delivery methods and tools. Experience designing and facilitating a variety of learning offerings: web-based/eLearning, video, instructor-led classes, blended learning, assessments.

  • Established and executed design, development, and delivery processes and standards that ensure efficiency and effectiveness. 

  • Managed and balanced a learning portfolio for multiple stakeholders and collaborated across business units to optimize resources. 

  • Integrity, diplomacy, and presence that enables you to work effectively at all levels. 

  • Experience presenting to, partnering with, influencing and guiding engineering and senior business management.

  • Outstanding executive level verbal and written communication skills.

  • Strong attention to detail, accuracy, and analytical skills.

  • A strong desire for continuous improvement and driven to achieve goals.

  • The ability to work collaboratively in a multidisciplinary team with a flexible work style.

  • The ability to learn quickly, be curious, open to feedback and highly adaptable to change .

  • Strong organizational skills and is disciplined with time to effectively manage multiple projects simultaneously.

  • MBA or equivalent experience.

FD21

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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