Strategic Account Manager at Eight Bit Studios

At Eight Bit Studios, we specialize in mashing up User Experience, Design and Development in fun new ways. Our team is made up of hardworking Digital Project Managers, Strategic Account Managers, New Biz leaders, UX Strategists, Digital Product Designers, Developers, and QA Analysts who care about delivering great work that we can all take pride in. When you join Eight Bit, you will get a chance to collaborate with some of the nation’s most interesting business and product leaders. We take care to vet our client work so it aligns with our team and company goals and we keep empathy at the center of everything we do. 

OK, so where do you fit in? 

Eight Bit Studios is looking for an organized and collaborative Strategic Account Manager to join our team. You must be able to work on site in Chicago and you must actually love what you do. We’re looking for a team leader and client partner who is super adaptable and can collaborate closely with our new business and project management teams to transition projects to internal teams, track key project milestones and scope, and continually delight our clients! 

As a Strategic Account Manager, you will bring your history of successful execution of mobile and web account management to our collaborative environment. You will actively participate in pre-research, consultative question asking, SOW review, and follow-up sessions with our new and existing clients to make sure the process is collaborative and communicative from the start. You will help manage the project handoff from our new business team to the project managers by leading our internal project kick-off meeting and ensuring our internal teams understand the high level feature buckets of the project, as well as what success will look like to our client partner. You will continue to be involved through the strategy and research phase by capturing scope changes and following up with clients to ensure the overall strategy is on track. Once design sprints begin, you will attend all sprints and client sprint reviews to capture scope creep and keep our client fully in the loop. 

Through it all, you will keep a great communication channel open by conducting weekly check-ins with all stakeholders, work closely with the PM’s on project issues, keep a hawk eye on the project scope and be a champion of empathy for both the team and the client partner. 

Are you still with us? Great, now here’s what you need for the role: 

• 10+ years relevant experience in a client facing, business-centric role (project/account management, strategy, sales, etc)
• Demonstrated ability to coach, initiate change, and collaborate across groups 
• Experience working with cross functional digital teams (User Experience,  Design and Technology) on multiple projects. Direct agency experience is preferred
• Confidence to lead teams and represent Eight Bit out in the world
• Strong problem solving skills, creative instincts, and a passion for building long term client relationships

And here’s why we think working at Eight Bit is all that and a bag of chips:

We recognize that the key to our ability to deliver on great digital products is tied to creating an inclusive environment where people can do their best work. We care a great deal about balancing our culture and work/life stuff so our life-friendly employee benefits package includes comprehensive medical, dental, 401k, generous vacation time, parental leave, and flexible work schedules along with super fun cultural activities, and an open and supportive work environment. 

So...what’s next? 

If you'd like to throw your hat in the ring to be our next great Account Manager, please send an email our way at [email protected].

...And in the meantime check us out online. We have a real deal reputation for being great organizers, communicators and executors https://clutch.co/profile/eight-bit-studios

We take equality seriously.

Eight Bit Studios is proud to be an equal opportunity workplace and is committed to equal opportunity employment without regard to race, religion, color, gender (including gender identity, change of sex and transgender status), sexual orientation, age, disability, ancestry, national origin, military or veteran status, marital status, genetic information or any other characteristic protected by applicable law.