Strategic HR Consultant

Job Description

[Prior experience with SilkRoad's products very highly preferred--please ensure that experience is noted/highlighted in your application for first consideration!]

SilkRoad Technology is the world's leader in strategic onboarding for global workforce readiness and transformation. We help organizations prepare their people for change by designing intentional, personalized journeys to increase retention and maximize agility throughout their careers. SilkRoad combines our leading strategic onboarding capabilities with world-class consulting services to deliver highly scalable, personalized experiences that engage employees and drive long-term business performance such as productivity, profitability, growth and agility.

Our Global Client Services Team is seeking an experienced Strategic HR Consultant to own key executive client relationships and create thought leadership as industry and functional experts with valuable insights that drive new business. The Strategic HR Consultant supports the development and growth of the Global Client Services team by partnering with clients as a trusted advisor to solve business problems with innovative solutions.

Your contributions to SilkRoad will include:

  • Providing quantitative and strategic consulting services to new and existing clients informed by customer insight, research, competitive analysis, industry trends, and analytics.
  • Defining innovative strategies and achieving positive results for assigned clients and prospects.
  • Providing an excellent client experience; developing lasting client relationships and building success stories by continually growing knowledge of client business and presenting business solutions.
  • Providing project oversight through all phases of the client relationship including coordination with internal teams to ensure client needs, deadlines and commitments are met; managing escalations, while preventing team overload; overseeing transition to Support team and ensuring clients are prepared to use the system independently.
  • Partnering with Sales team to ensure client satisfaction and creative growth strategies, including developing new business, identifying growth opportunities within projects and existing client relationships, and successful executing consulting engagements.
  • Collaborating with executive level management at client sites, negotiating critical matters and influencing business decisions.
  • Creating clear, concise proposals and contractually-sound Statements of Work, reviewing staff work on the same, ensuring accurate project estimating and pricing.
  • Monitoring client feedback and implementing service improvements to advance outcomes and client relationships.
  • Providing formal and informal client product feedback to the Product Management team.
  • Evaluating emerging trends and technologies. Providing thought leadership for clients and internal communities and promoting SilkRoad at various forums, conferences and publications as a thought leader in the industry.
  • Driving continuous improvement of consulting services by focusing on metrics such as customer satisfaction, profitability, on-time delivery, and overall operational efficiency.
  • Adhering to operational and financial objectives, budgets, schedules, performance requirements, work plans, and contractual obligations.
  • Managing stakeholder expectations (internal and external) and ensuring that change control is used when scope boundaries are exceeded.
Required Skills
  • Superior team organizer and lead, with the ability to coordinate cross-functional and technical team efforts.
  • Ability to work through ambiguous situations to understand, define, and meet client needs.
  • Strategic; able to drive team growth and service delivery to meet future client issues and challenges.
  • Strong organizational and excellent follow-up skills with attention to detail.
  • Strong problem solving, trouble shooting, quantitative, and analytical skills required.
  • Superb communication, presentation, and public-speaking skills.
  • Obtains and maintains relevant SilkRoad product certification(s), demonstrating thorough knowledge of given product solutions.
  • Proficient with computer software and MS Office applications, including Word, Power Point and Excel.
Required Experience
  • Bachelor's degree required, preferably in a business, human resources, or technical discipline.
  • Minimum of 6 years' business consulting/account management experience, ideally in SaaS or professional services industry.
  • Demonstrated consulting experience supporting Enterprise accounts.
  • Expert knowledge of Human Resources practices required; SHRM-SCP, SHRM-CP or other HR certification preferred.
  • Project management experience required.
  • Knowledge of SaaS required.
  • Experience selecting and/or implementing HRIS/Talent Management Systems.
  • Experience with SilkRoad Technology solutions preferred. 
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Technology we use

  • Engineering
  • Sales & Marketing
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    • SalesforceCRM

Location

We're located at Wacker & Monroe on the Chicago River, steps away from Union Station. The plaza is a great place to enjoy summer sun and food trucks!

An Insider's view of SilkRoad Technology

What are some social events your company does?

We hold social events in the office often at SilkRoad. We have an awesome culture here, so we often have social events to celebrate birthdays, weddings, baby showers, etc. of employees in our Chicago office. We also always have social events when remote employees are in the Chicago office. For example, the other week we had a “game day” at the end

Courtney

Manager, Client Renewals

How do you collaborate with other teams in the company?

My role is to actively work with client company executive sponsors and their subject matter experts and to also play a unique role internally within SilkRoad. I collaborate internally with marketing, sales, services, product management & development to bring forth the client’s voice, industry knowledge/trends, best-practices, & thought leadership.

Mimi

Sr. Director, Strategy & Transformation

How has your career grown since starting at the company?

I transitioned from an SDR to a Client Executive, where the opportunities for growth are endless. During weekly meetings with Bob Dvorak (CEO) we strategize on my Fortune 500 accounts, discuss company direction and laugh about off topic discussions. I am grateful to have the CEO’s ear and be in an enterprise closing situation early in my career.

Sheffield

Client Executive

What are SilkRoad Technology Perks + Benefits

SilkRoad Technology Benefits Overview

We complement an environment that fosters success and fun, with a full range of benefits and perks to meet the needs of you and your family. SilkRoad aims to provide peace of mind when it comes to employee's health and financial well-being. We offer a wide range of benefits including health and life insurance, 401(k) plan with company match, volunteer program, and expanded maternity and paternity leave. The perk that transcends the rest is our flexible, work happy environment! SilkRoadies enjoy generous paid time off, flexible work options, and dress for your day freedom.

Culture
Volunteer in local community
Paid day off to volunteer and office-based volunteer activities.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Diversity manifesto
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 12 weeks of paid maternity/paternity leave and an additional 4 weeks of unpaid leave, for a total of 16 weeks of parental leave.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Flexible Time Off - SilkRoadies love the Flexible PTO policy. Our flexible paid time off benefit can be used for vacation, personal / family illness, or personal reasons.
Paid Volunteer Time
Our Volunteer Time Off program provides employees 8 hours per year of paid time off to volunteer.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
SilkRoad offers commuter spending accounts
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Occasional office lunches are provided.
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Lunch and learns
SilkRoad hosts lunch and learn meetings throughout the year.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

SilkRoad realizes the importance of a healthy work-life balance. Our generous PTO and flexible work environment support this balance. For most positions, you control where and how the work gets done. Of course some jobs require more structure, particularly those that directly interface with our customers, but our overall philosophy is that you control your work dynamics and the results are what matter most.

We embrace a people-first culture and have built an environment where employees are valued, and their voices heard. We continually evaluate our benefits programs to ensure they meet the needs of our employees.

Happy, engaged employees mean happy clients!

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