Technical Implementation Representative

| Chicago

Technical Implementation Representative

 

The human voice is capable of conveying nuances and meaning that just can’t be expressed through clicks and text messages. And for that reason, voice interactions have always had a special power to shape our perceptions and experiences. At Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Our experts work with Fortune 500 companies to help them serve their customers more efficiently and effectively through the use of various voice technologies. From basic network services, to state-of-the-art IP telephony, to cutting edge real-time analytics, Vail technology makes millions of voice interactions better every day.

 

Vail Systems is looking for a Technical Implementation Representative who possesses both technical competency and a background interfacing with clients. This position works closely with internal engineering and external support teams to positively impact the delivery and support of custom client solutions.

 
Responsibilities

  • Report to the Technical Implementation Manager and execute assigned project tasks.
  • Assist the product support team to design solutions for complex customer requirements.
  • Coordinate and support internal and customer testing of new code releases within staging environments prior to production deployment
  • Work closely with multiple teams, including operations and engineering, to deploy customer solutions.
  • Develop documents, reports and test results that are both user friendly and technically sound.
  • Function as point of contact for business development and product support teams when troubleshooting customer issues such as network connectivity, web services and VoIP applications.
  • Exhibit an understanding of the multiple components involved in Vail’s VoIP/Data products and services, along with the platforms on which they operate.
  • Assist in training co-workers on Vail’s products, technology and system architecture.

Qualifications

  • History of working with both customers and technology.
  • Analytical and problem-solving skills.
  • Organized and detail-oriented.
  • Excellent written and verbal communication skills.
  • Knowledge of Linux, Mac, and Windows operating systems.
  • Experience using scripting languages such as shell, perl and Python for automating tasks.
  • Familiarity with networking and software application development.
  • Basic skills in Microsoft Office Suite.
  • A minimum of three (3) years of relevant experience is desired.
  • At least one (1) year of implementation or engineering experience in similar industry -- including co-op or internship -- is desired, but not required.
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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases

Location

We are located on the Chicago River next to Ogilvie and Union Station for easy commuting and there are hundreds of restaurants to choose from.
2 N Riverside Plaza, Chicago, IL 60606

What are Vail Systems, Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen

Additional Perks + Benefits

Employee Referral Bonuses. Gym Memberships. Collaborative Work Space. Competitive Pay.

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