Technical Program Manager - Business Technology at Flexport

| Chicago
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Enable Flexport to become the most trusted company in global tradeThe Opportunity

Flexport’s Chief Information & Security Officer (CISO) organization is​ looking for a passionate, results oriented Technical Program Manager with Business Technology focus. In this role you will manage the delivery of complex technology programs/projects in a diverse environment with multiple technical and non-technical stakeholders and multiple resource pools, while ensuring the outcome of these projects are aligned with the security objectives to scale trust for Flexport and its global trade ecosystem.

You must be able to initiate and manage Business Technology programs with solid understanding of the underlying security objectives, communicate clearly among stakeholders and team members, and have a consistent track record of delivery. You are proactive in creating program roadmap, developing and following through on project plans, identifying program/project dependencies and headwinds, facilitating resolutions, and can handle multiple competing priorities in a fast-paced environment. You are able to curate and present relevant data and artifacts that facilitates informed decision making.

You will:
  • Directly support the Business Technology function within Global IT and partner with Security, Business and Product teams in program design and the corresponding design & implementation of multiple projects. 
  • Understand, articulate, and execute towards the objectives of being a trustworthy business via creating and collecting relevant program and operational artifacts.
  • Works alongside technology owners, other PgMs, and leadership cross-functionally to intake, plan and execute against business technology initiatives. Manage delivery of complex technology projects with clarity, transparency and accountability to meet security objectives in a diverse environment with multiple stakeholders and multiple resource pools. Technology projects can span all business or business-supporting G&A functions as required. 
  • Manage project operational aspects, scope, change management, and track scheduled progress through the appropriate metrics to meet changing needs and requirements. Ensure the timely management of dashboards, tasks, timelines, issues and process documentation. Accurately tracks status, requests updates, and communicates to customers and cross-functional teams.
  • Collect business and project requirements to fold into the design and execution of the programs / projects managed as required. Lead sprint design and allocation planning within direct project teams as related to org initiatives. Builds effective cross-functional relationships among team members and stakeholders.
  • Understands product development lifecycle and software development lifecycle. Helps to facilitate strategic and tactical conversations to align technology roadmap with product roadmap. Lead Agile processes across multiple functions within the CISO org. 
  • Align secure enterprise processes and capabilities for Flexport business users under the guidance of program and organizational leadership. Continuously improve and scale processes via technologies and artifacts to increase effectiveness of CISO organization.
  • Communicate clearly, timely and effectively to management on the plans, processes, status and critical issues. Escalate urgent issues appropriately and drive them to closure to remove obstacles.
  • Sample projects and programs may include but are not limited to: Integration framework optimization for multiple business areas, automation of workflows that improve general and business productivity, new business technology implementation and/or existing business technology augmentation, etc.
  • Leverage existing program tools and best practices, keep lights on for technical program management and strengthen the feedback loop by bringing new requirements and ideas to the team for continuous improvement.
  • Have a bias to action. Be driven, be organized, be resourceful with a “can-do” attitude.
What you’ll need:
  • Strong interpersonal and communications skills.
  • At least 3 years of technical program management experience in 3 or more business technology domains such as Sales, Marketing, Customer Success, Partner Ecosystems, Finance, Human Resources, Legal, and/or other business or business-supporting G&A functions; or 5+ years of non-TPM experience in such domains with strong technical aptitude and solid program/project delivery track record.
  • Understanding of the relationships between business technology functions and security, and the corresponding enterprise engagement requirements.
  • Proven ability to demonstrate leading project teams and navigating through ambiguity.
  • Ability to pivot and adapt to change quickly.
  • Experiences conducting business analysis, technical analysis, system administration and/or technical program/project management on SaaS-based enterprise secure architecture and integration tools for internal business and G&A functions.
About Flexport:

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We’re excited about the three big ways we’re moving forward after our $1B investment from SoftBank Vision Fund in February 2019.

Worried about not having any freight forwarding experience?
  • Don’t be! We’re building the first Operating System for Global Trade. That’s why it’s incredibly important for us to bring people from diverse backgrounds and experiences together with our industry veterans to help move the freight forwarding industry forward.
  • What’s freight forwarding and why does it matter? Freight forwarding is the coordination and shipment of goods from one place to another and it’s what makes global trade possible. Flexport is on a mission to make global trade easier for everyone because we believe it can help connect the world and break down economic barriers.
  • We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated, and engaged workforce.  That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self.  All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, creed, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • PeriscopeAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • TrelloManagement
    • MailChimpEmail

Location

We're located near tons of restaurants and only a 10-minute walk from 3 parks!

An Insider's view of Flexport

What’s the vibe like in the office?

The people in this office are the cream of the crop. They’re down to earth and razor-sharp. You could go up to anyone in the office, ask them a question, and they will stop whatever they were doing and help you out every time.

Victoria

SMB, Account Executive

What's the biggest problem your team is solving?

We are solving the extreme complexity and opacity of trucking coordination and execution in international supply chains. We bring visibility and control to our customers while also reducing operational overhead.

Uri

Director, Engineering

What makes someone successful on your team?

Ownership. Our company is growing quickly and the surface area of our product is growing quickly as well. The strongest contributors identify important projects and see them through completely. They are proactive from the initial research and design phases to the post-launch productive monitoring. As Flexport grows, they emerge as natural leaders.

Max

Senior Staff Engineer

How does your team reward individual success?

Every team member's accomplishments are integral to their peers' success which, in turn, stimulates each of us to celebrate each others wins and nominate one another for projects and roles that facilitate unparalleled career development.

Ellen

Solutions Consultant

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Flexport's flexible PTO policy allows employees to take as many days off as they need, providing they get manager approval.
Paid Volunteer Time
Flexport encourages employees to give back with paid volunteer time off up to 10 hours per year.
Paid Holidays
Flexport gives all full-time employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Flexport offers pre-tax commuter benefits for all full-time employees.
Company Outings
Free Daily Meals
Flexport provides catered lunches Monday - Friday and stocks our kitchen with breakfast foods for employees to enjoy in the morning.
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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