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Technical Program Manager - LivingSocial

| Chicago

 

LivingSocial is THE place to discover and save on the best things to do in your city and beyond. And since we were acquired by Groupon, we’re poised to do that at an even bigger scale.  We take great pride in putting the customer at the center of everything we do. As we continue to grow our brand within the Groupon family, we’re seeking a passionate, data-driven technical program manager to drive execution of the most impactful engineering initiatives for its LivingSocial brand. You will lead and coordinate design, partner integration, implementation, testing, and post-launch analysis efforts between internal teams (both within and outside engineering).

The LivingSocial Program Manager will oversee projects that span one or multiple product, engineering, and sales teams, and execute cross-collaboratively. It is an exciting role in which you are the nexus of information for several LivingSocial engineering projects, allowing you to directly contribute to the success of key strategic engineering and business initiatives, everything from launching a new inventory type to implementing a new machine learning algorithm.

Core Responsibilities

  • Drive the LivingSocial product & engineering roadmap projects, generating material business lift and supporting key strategic priorities
  • Meet with partners in Chicago, Seattle, Palo Alto, and San Francisco virtually and in-person to discuss the engineering roadmap and business needs
  • Drive cross-functional teams toward optimizing existing product tools, features and process to streamline operations
  • Understand technical dependencies in detail, and project manage complex technical projects through to launch
  • Provide technical implementation guidance, while troubleshooting and escalating issues
  • Understand operational workflows, identify and implement processes to drive operational scaling, and create new processes when appropriate
  • Manage the creation of new processes and tools that support product automation and scalability
  • Identify, route and solve major product escalations with product and engineering teams
  • Communicate timely and accurate status to appropriate stakeholders
  • Develop tools and reporting systems to track product progress

Qualifications

  • Bachelor’s degree in computer science, technology, information systems, mathematics, engineering, or related field
  • 3+ years experience in operations/technology/project management
  • Self-starter with excellent communication and project management skills
  • Strong team management skills; ability to instill commitment among team members at all levels
  • Highly organized and detail-oriented, with expertise in balancing multiple, rapidly-moving projects
  • Superb judgment with the ability to make decisions and drive projects to completion with minimal oversight
  • Previous experience in leading high visibility, cross-functional global projects with ability to effectively influence distributed teams across various time zones.
  • Successful completion of building out large-scale project plans (150+ lines) with resources, effort, dependencies, and full SDLC
  • Experience communicating effectively and seamlessly with devel­op­ers, non-technical business partners and top management, includ­ing progress and issues reporting to all levels within the organization
  • Strong experience with both traditional SDLC and Agile methodologies
  • Familiarity with JIRA, wikis, and Google docs, as well as adaptability to additional project planning tools as needed
  • Strong adaptability, problem-solving, negotiating, influencing, facilitation, organization, prioritization, decision-making, and conflict resolution skills 

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AccessDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.
600 W. Chicago Ave Suite 400, Chicago, IL 60654

An Insider's view of Groupon

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

What projects are you most excited about?

Recently, we committed to having 100% of our job descriptions reviewed for gender balance by the end of 2018. Also for 2018, work will continue with our Employee Resource Groups, who play a pivotal part in the attraction and selection of diverse top talent, and themselves can be developed and promoted into company leaders.

Carlos

Head of Diversity Recruitment

What are Groupon Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Recreational Clubs

Additional Perks + Benefits

Fitness benefits. Free office shuttles. Paid parental and family leave. Comprehensive sales training program. Sense of joy. Onsite cafes. Unlimited Routine Time Off (RTO). Flexible spending accounts. Life & AD&D insurance. 401(k). Disability coverage.

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