Technical Project Manager
Technical Project Manager
Who You Are
Interested in managing project deliverables and overseeing software development projects’ entire lifecycle?
As a Technical Project Manager at Vail, you will manage and work with skilled technical teams to develop and deliver enterprise application solutions. You will demonstrate your ability to map out and plan projects to ensure all project deliverables are being completed in a timely manner. You will be able to assist the engineers to remove technical roadblocks and ensure products are developed & deployed to meet the stakeholders’ requirements.
- Manage projects through quarterly program increments (PIs) and ensure they follow a structured process.
- Coordinate with the Project Management Lead on the product to ensure interdependencies between teams are aligned towards achieving the overall product strategy.
- Ensure documentation such as requirements, architecture, designs, release notes, and retrospectives are recorded, organized, and maintained.
- Work as a liaison between product and development to breakdown requirements into small/incremental phases of work.
- Facilitate a full Scrum lifecycle from kickoff, daily standups, retrospectives, to stakeholder demos.
- Coordinate the deployment of new releases to Test & Production environments and ensure that appropriate testing is performed along with defining rollback strategies.
- Coordinate the support and resolution for critical and major incidents.
Qualifications:
We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.
- 3+ years of experience in a technical project management role.
- A Bachelor’s degree in Business Management, Computer Science, Software Engineering, or related field.
- Experience managing medium to large-scale projects with teams of 5+ staff and 1+ year timelines.
- Experience with software development and testing.
- A confident presenter who can give project briefings to executive teams and translate technical requirements.
- Experience with agile software development methodologies such as Scrum or SAFe.
- Experience working with diverse groups in a highly technical environment.
- Excellent verbal and written communication skills, including technical writing.
- Experience in the telecommunications industry preferred.
Who We Are
At Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Using Vail technology, we make millions of voice interactions better every day. We process around 10% of all toll-free call traffic in the U.S; 1 in 10 times when someone calls a customer support hotline Vail is routing or interacting with that call.
We are rapidly growing across multiple dimensions, including our customer base, the scope of products we offer, and the size of our team. Now is the right time for a strong candidate to join and grow with us. We have a supportive culture where employees are encouraged to achieve both personal and team goals because we believe growth leads to both business impact and personal fulfillment.
We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs including:
- Multiple medical, dental, and vision plan options
- Company-paid life insurance, short and long-term disability
- 401(k) retirement savings plan with company match every pay period (50% on first 6% of employee contribution)
- 31 days PTO
- Annual Bonus Program
- Paid maternity and paternity leave
- Relocation allowance
- Employee referral bonus
- Gym membership
- Access to LinkedIn Learning
We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Vail’s communication solutions. We recognize that equitable and unique individuals benefit our teams’ problem-solving, innovation and development efforts.
COVID-19
Vail’s offices are located in Deerfield, IL, and Chicago, IL. We will continue to interview and onboard employees remotely during this unprecedented time. We are not requiring employees to come into our offices at this time. Once the pandemic ends, we will observe a hybrid work arrangement giving employees continued flexibility to come into the office based on personal, team, and business needs.
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