Technical Project Manager

| Chicago
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Company Description
Epsilon is the leader in outcome-based marketing. We enable marketing that's built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon's award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world's top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.
Job Description
About the Opportunity
We are looking for a passionate and experienced Technical Project Manager (TPM) to be part of the Epsilon Product Engineering Project Management Office. The TPM supports Epsilons efforts of evolving our marketing technology suite of SaaS products. The TPM is responsible for driving operational excellence in delivering a set of services and capabilities aimed at centralizing data onboarding, data orchestration and our global multichannel identity solution via Data Hub and Identity Connect.
Duties and Responsibilities:
  • Collaborate with multiple teams to enhance current capabilities and drive the execution of the product roadmap and evolution (including concept, development, feature enhancements, production service level agreements, and priority tradeoffs)
  • Facilitate recurring meetings with stakeholders and leadership to review progress, production health, cross product dependencies, risk mitigations and action plans for resolution
  • Maintain a clear and reasonable vision of "next steps" and the "big picture" during meetings, capture and distribute action items and follow up post meeting
  • Organize and maintain centralized repository and announcements (release notes, new capabilities, etc.) to internal teams and stakeholders
  • Partner with Engineering, Product Management leads to ensure alignment with engineering and product priorities
  • Hold cross-functional teams accountable through influence
  • Streamline processes, simplify execution, track, and manage quarterly goals, releases, tooling efficiencies
  • Work closely in partnership with:
    • Product Management to understand upcoming roadmap priorities
    • Scrum Masters & Release Managers to track releases, hot fixes and patches
    • Engineering to establish architectural runway needed to achieve the product roadmap and operational scalability of the existing platform
    • Product & Engineering Support to ensure Severity 1 and 2 production issues are resolved quickly and a root cause analysis is conducted and communicated to stakeholders when applicable
    • Sales, Delivery, and Product Leads to track upcoming client integrations and pipeline
  • Manage cross-program initiatives and multiple projects
  • Work across multiple time zones with distributed international teams

Qualifications:
  • Capable of earning trust and influencing stakeholders without formal authority to required results
  • Experience working in a complex, matrixed environment, managing multiple stakeholders, with demonstrated experience delivering within an agile framework
  • Skilled listener and communicator, both verbally and written, who can engage colleagues and stakeholders with confidence
  • Experience troubleshooting issues with excellent problem-solving skills, including appropriate communication and resolution
  • Comfortable working in an adaptive environment where change is embraced, and priorities shift due to industry, product, or user needs
  • 3 to 7 years project management experience in software or product development with increasing level of responsibility, preferably in a product organization, martech or adtech
  • Proficient with collaboration tools including Atlassian Jira and Confluence, and Microsoft Office applications
  • Experience with data lakes, data warehousing, customer data, cloud, and microservice platforms, is a plus
  • Experience with scrum, Kanban and other agile frameworks, is a plus

Qualifications
Additional Information
Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
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Technology we use

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Location

101 N Wacker Drive, Chicago, IL 60606

An Insider's view of Epsilon

What's something quirky about your company?

We have a company band, made up of anywhere from 30 to 40 employees at a given time. The band has a large following and performs at charity events around Chicago. They also perform a full set at Epsilon’s holiday party each year at the House of Blues. My jaw hit the floor when I saw my peers up on stage rocking out.

Paul

Associate Automation & Infrastructure Engineer

How do you collaborate with other teams in the company?

We collaborate through storytelling. It’s not ‘how’ we build it, but rather ‘why’ we build it. We need to tell stakeholders a story about a consumer pain point, solving it in a differentiated manner and the larger vision. Then, collaboration occurs as we incorporate feedback and have a motivated team building towards a shared vision.

Matt

VP, Product Management:

How would you describe the company’s work-life balance?

Conversant has a very good work-life balance, including unlimited PTO. As a young adult, traveling around the world is one my top priorities and working with a company that aligns with that is a huge plus. I have had the flexibility to visit 7 countries. That flexibility is one of many things that has kept me at Conversant for five years.

Alba

Team Lead, Engineering

What are Epsilon Perks + Benefits

Epsilon Benefits Overview

At Epsilon, we offer benefits and perks that enable our associates to thrive and foster a culture of innovation.

Culture
Volunteer in local community
Epsilon participates in local community activities such as the Greater Chicago Food Depository, Off the Street Club, Chicago Cares Serve-A-Thon, Habitat for Humanity and Ronald McDonald House.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Epsilon has a Social Committee that organizes social, charitable and sports activities.
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Epsilon team fitness initiatives include intramural softball, volleyball and soccer.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Epsilon provides back-up care benefits.
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Epsilon hosts an annual summer boat party on Lake Michigan and a holiday party at the House of Blues, where our employee-run band performs the live entertainment all night.
Game Room
Happy Hours
Happy hours are hosted at team's discretion.
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Epsilon offers employees professional development opportunities like on-site training courses and the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Epsilon hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program and career mentoring.
Time allotted for learning
Epsilon encourages employees to complete 48 hours of professional development training per year.
Online course subscriptions available
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