Cloud5 Communications connects hotel guests and staff using fast, reliable, user-friendly data and voice communications. The unique combination of hospitality expertise and a holistic technology platform is what sets us apart. And our obsession to deliver excellence at every step in the client relationship is what fuels our growth, allowing us to serve more than 4,000 hotels and touch over 1,000,000 users each day. As the pioneer of high speed internet for travel and hospitality clients, we’re leading innovation in the areas of cloud-based PBX/VOIP as well as WAN/LAN management with the goal of delivering guests a “just like home” connectivity experience that boosts guest satisfaction and loyalty for our clients.

PRIMARY RESPONSIBILITIES INCLUDE, but are not limited to:

• Work independently on assigned projects while fostering a strong working relationship with the Telecommunications/Support Team

• Ensure Cloud5 best practices are properly defined and met in order to maintain technological and project management synergies across the company 

• Develop, maintain, and distribute standard project management deliverables for the successful launch of new products and services, including:implementation plan, project schedule, project budget and variances 

• Keep Cloud5 management team informed of relevant customer issues or concerns 

• Provide technical direction for the development, design, and systems integration for client engagement from definition phase through implementation

• Demonstrate a thorough understanding of project management phases, techniques and tools including initiation, preparation, execution and control

• Manage technical resources within budget and project schedule 

• Easily recognize system deficiencies, and implement effective solutions

• Maintain all appropriate documentations for project planning and execution 

• Collaborate with support to translate business and information objectives into strategic/tactical project plans 

• Assume responsibility and drive ownership for issue resolution 

• Assist in the staging of equipment in preparation for customer installations or replacements

• Travel as required 

REQUIRED EDUCATION AND EXPERIENCE:

• 3+ years of technical project management experience

• Working knowledge of HSIA, CPBX, and/or IPTV technologies

• Demonstrated ability to think creatively and strategically when implementing products, solving problems

• Technically savvy with the ability to communicate effectively with both technical and non-technical individuals

• Excellent?interpersonal?skills?and ability to interact with clients and colleagues across all levels of an organization

PREFERRED EXPERIENCE:

• Project Management?Professional (PMP) certification

• Proven track record of successfully launching B2B2C technology products and services with geographically distributed teams in multi-vendor environment 

BENEFITS AND PERKS:

• We are in the vibrant West Loop neighborhood with easy accessibility to mass transit as well as food/drink options

• Building access to rooftop deck for summer meetings, lunches, and company get togethers

• Multiple medical/dental/vision health benefit options offered

• 401(K) savings plan

• Competitive PTO