Technical Project Manager at Cloud5 Communications

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Cloud5 Communications connects hotel guests and staff using fast, reliable, user-friendly data and voice communications. The unique combination of hospitality expertise and a holistic technology platform is what sets us apart. And our obsession to deliver excellence at every step in the client relationship is what fuels our growth, allowing us to serve more than 4,000 hotels and touch over 1,000,000 users each day. As the pioneer of high speed internet for travel and hospitality clients, we’re leading innovation in the areas of cloud-based PBX/VOIP as well as WAN/LAN management with the goal of delivering guests a “just like home” connectivity experience that boosts guest satisfaction and loyalty for our clients.

PRIMARY RESPONSIBILITIES INCLUDE, but are not limited to:

• Work independently on assigned projects while fostering a strong working relationship with the Telecommunications/Support Team

• Ensure Cloud5 best practices are properly defined and met in order to maintain technological and project management synergies across the company 

• Develop, maintain, and distribute standard project management deliverables for the successful launch of new products and services, including:implementation plan, project schedule, project budget and variances 

• Keep Cloud5 management team informed of relevant customer issues or concerns 

• Provide technical direction for the development, design, and systems integration for client engagement from definition phase through implementation

• Demonstrate a thorough understanding of project management phases, techniques and tools including initiation, preparation, execution and control

• Manage technical resources within budget and project schedule 

• Easily recognize system deficiencies, and implement effective solutions

• Maintain all appropriate documentations for project planning and execution 

• Collaborate with support to translate business and information objectives into strategic/tactical project plans 

• Assume responsibility and drive ownership for issue resolution 

• Assist in the staging of equipment in preparation for customer installations or replacements

• Travel as required 

 

REQUIRED EDUCATION AND EXPERIENCE:

• 3+ years of technical project management experience

• Working knowledge of HSIA, CPBX, and/or IPTV technologies

• Demonstrated ability to think creatively and strategically when implementing products, solving problems

• Technically savvy with the ability to communicate effectively with both technical and non-technical individuals

• Excellent?interpersonal?skills?and ability to interact with clients and colleagues across all levels of an organization

 

PREFERRED EXPERIENCE:

• Project Management?Professional (PMP) certification

• Proven track record of successfully launching B2B2C technology products and services with geographically distributed teams in multi-vendor environment 


BENEFITS AND PERKS:

• We are in the vibrant West Loop neighborhood with easy accessibility to mass transit as well as food/drink options

• Building access to rooftop deck for summer meetings, lunches, and company get togethers

• Multiple medical/dental/vision health benefit options offered

• 401(K) savings plan

• Competitive PTO

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • D3JSLibraries
    • jQueryLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases

Location

Convenient West Loop location, close to the CTA, Metra, Divvy, and major freeways.

An Insider's view of Cloud5 Communications

What does your typical day look like?

My typical day starts out with a daily stand call in the morning. Within this call we delve details on issues and projects that we are working on and note any progress or road blocks. A majority of my projects have been breaking down our existing monolithic systems and turning them into manageable microservices.

Ishmael

Senior Software Developer

How does the company support your career growth?

Cloud5 helps support my career by taking a personal interest in their employees which helps us plot a career path within the company, so we can better visualize our future within the company.

Juan

Manager, HSIA Operations

How do you make yourself accessible to the rest of the team?

We have regular “all hands” meetings where anyone can ask a question or make a suggestion, which works great, but I want our folks to know that they can just as easily shoot me an email or stick their head in my door. People are what makes organizations great … and we need to cultivate dialog and openness as part of our culture to be successful.

Mark

CEO

What are Cloud5 Communications Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer medical and dependent care flexible spending accounts that helps employees cover out-of pocket expenses with pre-tax contributions.
Disability Insurance
Disability insurance covers 60% of annual salary up to $1500 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Cloud5 provides employees with a 401(k) matching plan managed by Principal. We match 50% of contributions up to 6% of an employee's annual gross pay with immediate vesting.
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits for all employees and subsidized Divvy bike membership.
Company Outings
Cloud5 hosts company outings Semi-annually.
Happy Hours
Professional Development Benefits
Lunch and learns
Cloud5 hosts lunch and learn meetings on occasion.
Promote from within
Online course subscriptions available
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