Technical Solutions Engineer at DialogTech

| Chicago
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Digital ads drive over 100 billion phone calls to U.S. businesses every year… Surprisingly, the marketers who paid for those ads typically have zero insight into these customer interactions and conversions. As the market leader in call analytics and customer experience optimization, DialogTech provides data-driven marketers with an end-to-end call attribution and analytics platform. This enterprise-class solution delivers transparency and control over every conversation, so companies can optimize lead generation, map the full path to conversion, and increase sales conversions.

We are seeking a Technical Solutions Engineer to join our Customer Solutions Engineering team, part of our Customer Success organization. In this role, you will be working directly with customers, engineers, product managers, and sales to identify and scope custom technical solutions for extending our platform to meet our customers' needs.

Your typical day will consist of hopping on calls with clients and sales teams, collaborating with engineers to architect solutions for customers requirements, writing up SOWs and engineering requirements, coordinating with other DialogTech teams to pull together the best solution from a deep pool of platform technologies. If you are a self-starting individual with excellent analytical skills, we want to talk to you!

So, what will you be doing in your shiny, new role?

  • You will gather and analyze technical requirements to establish system requirements;
  • You will work side by side with our development team to craft custom engineering solutions;
  • You will represent DialogTech from a technical standpoint during meetings with clients at all levels and across all lines of business;
  • You will build work plans and estimates relating to systems integration work tasks and team members;
  • You'll be researching, evaluating, and recommending systems, equipment, and or technologies based on client needs;
  • Building API calls into platforms utilizing REST, SOAP, and other API standards;
  • You will draft technical instructions, engineering plans, technical designs, statements of work, and other systems integration-related documents;
  • You will regularly collaborate with colleagues across functions, such as management, sales, administration, legal, and customer success;
  • You will manage project scope and timelines plus all project-related communications to clients and teams;
  • You will develop and conduct testing plans and procedures based on system recommendations;
  • You will offer advice to existing and prospective clients and provide tier-III technical support, as needed;
  • You will assist our Sales staff with presentations and technical questions, and help our Sales team strategize based on their product knowledge.
What skills and experience will help you succeed in this role?

  • 3+ years experience in customer support or working as a solutions engineer in a technical role, preferably working with SaaS products;
  • A Bachelor’s Degree in engineering or a related field or equivalent coursework;
  • Basic API skills, including experience making API calls utilizing tools such as Postman, PAW, cURL, etc.;
  • Exceptional organizational skills and strong written and verbal interpersonal skills;
  • You have an aptitude for solving complex problems;
  • You enjoy working in a dynamic, agile environment with tight deadlines;
  • You understand the different authentication models for integrations, such as Basic Auth, OAuth, etc.; and
  • A willingness to travel (~10% of the time) to our other company office (Chicago or Cleveland), client sites, and trade shows.
What are some other “nice-to-have” skills that will make you stand out?

  • Familiarity with software development processes;
  • Project management experience;
  • QA experience;
  • Experience within the SaaS and/or digital marketing industry;
  • A decent understanding of the most common pieces of a MarTech stack and their functions (ad serving and bid management platforms, DMPs, DSPs, tag managers, etc.);
  • Passing familiarity with DialogTech’s platform and software solutions or similar call-tracking and call-attribution platforms; and
  • Previous experience in a client-facing role ranging from SMB to Enterprise level.
We are one of the 101 Best and Brightest Places to Work in Chicago and nationally, 9 times running, a Chicago Tribune Top 100 Workplaces company, and a 2017 Crain's Fast 50 company. Come join us!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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Right across the street from Union Station. A short walk to all CTA train and bus lines. And down the street from Ogilvie Train Station.

An Insider's view of DialogTech

How would you describe the company’s work-life balance?

I really value how DialogTech encourages a healthy work-life balance. We recently added a new meditation room to the office. "DT Chill" is a space where you can stretch, meditate, do yoga, or just chill out. It is amazing what ten minutes of quiet time away from screens and busyness can do for your creativity and energy level!


Events Manager

What projects are you most excited about?

My team is building a Sourcetrak offering that allows customers to use their own phone numbers and telephony while leveraging DialogTech's data and analytics. I'm excited to implement new serverless and scaling technologies to enhance Sourcetrak.


Software Engineer

What makes someone successful on your team?

My experience at DialogTech has taught me many lessons, but most importantly to not be afraid to ask questions. Remaining curious has been the secret sauce of my success at DialogTech.


Lead Software Engineer

How do your team's ideas influence the company's direction?

Our Product Marketing team strives to find and communicate hidden stories that support DialogTech's vision. Whether through in-depth market research with analysts, candid feedback from customers, or strategic planning insights from within, we always seek to find unique patterns that communicate why our technology deserves attention.


Vice President, Product Marketing

What is your vision for the company?

We will stand out as the leader in conversation intelligence by evolving and breaking new ground in NLP techniques. Our data science team is best in class and is constantly finding new ways to help our customers get the best value from their marketing spend.


Data Science Product Lead

What are DialogTech Perks + Benefits

DialogTech Benefits Overview

At DialogTech, our top priority is our team. We believe in hiring the right people and rewarding our employees for their hard work. From benefits to office perks to team activities and beyond, DialogTech is dedicated to investing in creating the most supportive and innovative tech work culture in Chicago.

That's why we have benefits like an unlimited vacation policy, 100% paid 12-week maternity leave, and a $1,000 yearly professional development stipend for every employee.

For healthcare, DialogTech offers three different plans to choose from: a BlueCross BlueShield $250 deductible PPO medical, a $2,500 deductible HSA plan (with employer contributions), and a BlueAdvantage HMO plan. Dental insurance is through Guardian Dental PPO plan and VSP Vision Insurance which provides the option of seeing any provider you choose within the network, without referral.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We’re committed to making DialogTech a diverse and equal workplace. Our Employee Resource Groups include the Women's Group, Minorities in Tech, and an LGBTQ+ Group.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
DialogTech's vision insurance plan provides the option of seeing any provider you choose within the network, without referral and a Wellness Exam Copay of $20.
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, Sponsored race teams.
Retirement & Stock Options Benefits
DialogTech's 401(k) retirement plan offers investing into a Roth/Pretax retirement account.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer 100% paid maternity leave for up to 12 weeks and 3 weeks paid paternity leave.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
At DialogTech we have unlimited PTO for all our employees.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
We have weekly Beer Bashes in our office every Friday at 4 pm to start the weekend off right with our colleagues.
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
DialogTech provides free in-office premium beverages, fruit, cereal as well as healthy snacks.
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.
Continuing Education stipend
We offer $1000 annually for continuing education.

Additional Perks + Benefits

At DialogTech we work to live, not live to work. We believe hiring the right people is our most important job and we believe in rewarding you for your hard work.

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