Oh Snap!
This job is no longer active - but you can still view the details below.

Unified Communications Specialist

| Chicago

The Team: Fuelling the technologies that drive our products and support our company’s infrastructure, the Technology team consists of talented developers, network architects, and IT experts who help make technology one of Morningstar’s core strengths. Though our technologists represent a range of skills and knowledge bases, they all view technology as a craft and care deeply about creating positive user experiences. From Agile methodologies to mobile applications, to software as a service (SaaS), we push technology’s boundaries to build scalable, elegant solutions that help investors reach their financial goals.

 

The Role: You will be responsible for implementing and supporting our Unified Communications systems. Collaborating with our audio-visual and voice communications teams, you will own and manage the implementation and support of our UC systems across a wide variety of configurations. You will be expected to proactively provide training and documentation for our global employees. You will maintain and evolve standards including regular upgrades. You will provide investigation and diagnostic testing of our UC systems for Morningstar’s corporate location in Chicago as well as required by our global offices worldwide.  This role reports to the Voice Communications and Contact Center Systems Manager and is based in our Chicago office. 

 

Primary Responsibilities 

  • Work with stakeholders to maintain and improve Morningstar’s global Unified communications process
  • Provide technical leadership in respect to the design, architecture and development of our UC
  • Standardise and globalise messaging systems considering both global and regional needs
  • Contribute to the roadmap for continuous improvement, evolution and suitable replacement when/where necessary, of the messaging systems employed within Morningstar
  • Manage infrastructure projects or tasks (upgrades, migrations, maintenance, and new technology) to completion with minimal supervision
  • Identify, Isolate and resolve complex voice and video problems to mitigate business impact
  • Work closely with colleagues to meet team goals and improve processes and practices
  • Provide and maintain detailed UC documentation for employees and support team
  • Create and conduct effective training sessions for our global employees
  • Execute performance and statistical monitoring and develop procedures and best practices to improve overall environment
  • Collaborates with IT partners to administer and support infrastructure environments and define the overall support process

 

Requirements

  • Educated to degree level with 3 years or more experience, specializing in the UC field
  • Previous customer training experience is essential
  • Knowledge and experience with vendor management
  • Working knowledge of multiple UC and voice technologies would be an advantage
  • Excellent customer service and logistical skills
  • Exceptional oral and written communication skills
  • Ability to manage workload and work independently
  • Must be proactive with the ability to multi-task and prioritize along with having a flexible attitude to meet tight deadlines.

If you’re interested in this position, please submit your application.

Morningstar is an equal opportunity employer.

001_MstarInc Morningstar Inc. Legal Entity

Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • D3JSLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • PlayFrameworks
    • SpringFrameworks
    • Maria DBDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

22 W. Washington , Chicago, IL 60602

What are Morningstar Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Compensation at Morningstar is more than a salary. It’s about making positive contributions to both life and work. We give our diverse workforce the choice and flexibility they need to maintain their health, retirement plans, time, and professional growth.

More Jobs at Morningstar62 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Content
Developer
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Marketing
new
Chicago
Sales
new
Chicago
Operations
new
Chicago
Finance
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Sales
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Data + Analytics
new
Chicago
Finance
new
Chicago
Design + UX
new
Chicago
Data + Analytics
new
Chicago
Product
new
Chicago
Finance
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Internships
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Finance
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Finance
new
Chicago
Operations
new
Chicago
Sales
new
Chicago
Project Mgmt
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Project Mgmt
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Sales
new
Chicago
Sales
new
Chicago