Website Client Onboarding Coordinator

| Chicago

The Website Client Onboarding Coordinator oversees all aspects of the beginning of launching a New Business website. This includes but is not limited to:

  • Arranging and conducting a Client Onboarding / Strategy Meeting (via GoToMeeting or in-house).
  • Creating schedules for clients with a clear timeline of when things will be due from or to the client.
  • Assisting with the completion of all necessary Set up Documents.
  • Acting as the liaison between the client and all other internal teams that are working on the execution of the website and any additional products or services.
  • Tracking of all work and its completion through various company systems (Email, CRM and Google Drive).
  • Ability to clearly and confidently discuss company or third party products/tools to be set up or brought over on the client’s website.
  • Completion of multiple quality checks throughout the process. Facilitating the actual “Go Live” of the website and transfer of client post launch to the Account Executive Team.
  • Highly organized self-starter who adapts quickly to processes and has excellent attention to detail.
  • Ability to work under pressure and handle multitasking multiple projects in different phases at once.
  • Has a strong interest in learning about the Automotive Industry, websites and their associated tools, services and best practices.
  • Must be proficient in Word, Excel and PowerPoint.
  • Advanced email, phone and customer service skills.
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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • HTML5Languages
    • CSS3Languages
    • jQueryLibraries
    • jQuery UILibraries
    • AngularJSFrameworks
    • CodeIgniterFrameworks
    • LaravelFrameworks
    • ZendFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics

Location

Beautiful Lisle office with views of the Morton Arboretum conveniently located in the western suburbs of Chicago with easy access to major highways.

An Insider's view of Dealer eProcess

How would you describe the company’s work-life balance?

Overall the vibe here in the office is pretty laid back -- a balance of fun and serious when we need to get things done! Plenty of laughter and friendships too.

Emily Krotiak

Support Help Desk Team Lead

What projects are you most excited about?

Since taking on a role of team lead the projects I've worked on have been all been interesting and challenging in their own ways. Creating brand new product/features gives a different feeling of ownership having built them from the ground up.

Paul Boyle

Lead Web Developer

How has your career grown since starting at the company?

I started as an enthusiastic but inexperienced developer looking to expand my knowledge and practical application as a programmer. Thanks to great training and a collaborative atmosphere I was able to share my ideas and progress from a Support Developer all the way to the Development Team in just one year.

Brandon Morrison

Web Developer

What unique initiatives do you have that encourage innovation?

We are currently working on various campaigns to build the overall customer experience for our dealers. They should feel welcomed and in the loop during all stages of their partnership with DEP. A few ways we plan to execute this include video updates from the DEP team members handling their account and celebrations when future milestones are met.

Samantha Zabedny

Training and Implementation Manager

What makes someone successful on your team?

A successful Account Executive maintains a consistent line of communication with their clients, providing timely information via phone and email as needed.

Kelly Seymour

Account Executive

What are Dealer eProcess Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Acme Co. provides employees with a 401(k) matching plan managed by [provider]. We match 5% of contributions up to 4% of an employee's annual gross pay.
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Company Outings
Acme Co. hosts company outings Annually.
Game Room
Our game room includes Ping Pong, Pool Table.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Cross functional training encouraged
Promote from within
Time allotted for learning
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