bswift is a rapidly growing employee benefits administration software company based in Chicago, IL. Our Internet based system simplifies employee benefits administration with solutions that encompass all aspects of employee benefits enrollment/administration, employee benefits communications, and information and content for Human Resources Managers. bswift's award-winning technology significantly reduces administrative costs and time-consuming paperwork, improves Human Resources responsiveness, and enhances the employee benefits offering. We are looking for employees who will consistently reflect our core values of higher standards, greater accountability, and more fun. 

Fundamental Components:

Track and report ongoing quality scores for all representatives and report to management those that fall beneath the minimum quality score for immediate training.
Conduct training sessions, as needed, to improve the quality of the service provided by the bswift call center.

BACKGROUND/EXPERIENCE desired:

1-3 years of Quality Analyst experience within a call center is REQUIRED. 
Recent and related phone quality monitoring experience preferred, but not required.
Coaching/Developing experience is preferred. 
Experience with Windows-based software applications.
Experience in providing constructive feedback and serving as a training resource, mentor and coach

EDUCATION
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.