Vivid Seats
Vivid Seats connects fans with the live events they love.

Senior Software Quality Engineer

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<div ><p><strong><span lang="EN-US" data-contrast="none"><span >Who we are</span></span></strong><span lang="EN-US" data-contrast="none"><span ><strong>:</strong> Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of </span><span >experiences</span><span > and are fiercely dedicated to building products that inspire human connections. Named as one of <strong>Built </strong></span><strong><span >In's</span></strong><span ><strong> top places to work in 2024</strong>, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.</span></span></p></div><p><strong>The Opportunity: </strong>As a Senior Software Quality Engineer, you’ll champion quality for our platform and products to provide the best possible ticket purchasing experience for our millions of users. By acquiring an intimate understanding of our products and how our customers, employees, and partners use them, you’ll partner cross-functionally to apply maximum coverage for our applications.  <br> <br><strong>How your role contributes to the success of Vivid Seats:  </strong></p><ul><li>Our Quality Engineers are highly collaborative, working closely with engineers, designers, and product owners to develop effective tests and document requirements.</li><li>Work in an agile team using Java, Cucumber, Selenium and Spring (along with many other testing frameworks).  </li><li>Leverage automated testing suites, explore edge cases and drive quality with our development teams.  </li><li>Partner with quality engineers to simplify and modernize our testing tools and techniques to ensure code maximum coverage and constantly improve the ways we test our products. </li><li>Our quality engineers are embedded within delivery teams and use BDD (behavior-driven development) to prevent defects before they are found.  </li><li>Execute different types of tests (e.g., exploratory tests, regression tests, UI tests, et al.), assist in driving resolution, and develop automated tests to continuously assess and improve test coverage.  </li><li>Facilitate root cause analysis for production incidents, identify trends and weak points, suggest corrective actions, and help coordinate remediation. </li></ul><p><strong>How your role expectations will progress as a Quality Engineer in the first 30, 90, and 180 days:  </strong></p><p><strong>30 days in  </strong></p><ul><li>Complete new hire orientation, gaining the resources you need to be successful.  </li><li>Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. </li><li>Acclimate to team and company norms, business objectives, and Vivid Seats values. </li><li>Develop basic understanding of applications, tech stack, and development process. </li></ul><p><strong>90 days in  </strong></p><ul><li>Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies. </li><li>Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives. </li><li>Apply technical learnings that align with the product roadmap to overall department and organizational goals that drive company initiatives forward. </li><li>Contribute to team planning, estimations and software design sessions. </li></ul><p><strong>180 days in   </strong></p><ul><li>Design and implement process improvements that positively impacts the team.  </li><li>Mentor others, playing an active role in elevating the skill sets of those you work with. </li><li>Guide the team's work so that it fits into the larger team and engineering group objectives. </li><li>Produce and deliver clean, correct code that drives team and company tech goals forward. </li><li>Improve efficiency in core systems and applications managed by the team and contribute to engineering group objectives. </li></ul><p><strong>What You’ll Bring: </strong> </p><ul><li>5+ years’ experience and knowledge of software quality principles for web, backend and/or mobile applications. </li><li>Ability to estimate testing effort - analyzing, testing, and evaluating business requirements. </li><li>Understanding of Object-Oriented languages such as Java, OR, JavaScript, and Typescript</li><li>Familiarity with automation frameworks such as Selenium, Cucumber, or REST-assured is preferred. </li><li>Knowledge of continuous integration principles and tools is preferred. </li><li>Excellent communication and prioritization skills with proven ability to multi-task. </li><li>A passion for learning new technologies and building positive working relationships with development engineers. </li><li>An intrinsic desire for the constant improvement in the quality of products and uncovering hard to find scenarios. </li><li>Attention to detail, curiosity, and customer focused mindset.</li></ul><p><span data-ccp-props="{"134233117":false,"201341983":0,"335559738":0,"335559739":160,"335559740":240}"><span lang="EN-US" data-contrast="none"><span >Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.</span></span><span data-ccp-props="{"134233117":false,"201341983":0,"335559738":0,"335559739":160,"335559740":240}"> </span></span></p><p><strong><span data-contrast="none">Location</span></strong><span data-contrast="none">: Chicago, IL </span><span data-ccp-props="{"134233117":false,"201341983":0,"335559738":0,"335559739":160,"335559740":240}"> </span></p><p><span data-contrast="none">We believe in a hybrid working model which provides employees the flexibility to take advantage of in-person and remote collaboration. Check out our </span><span data-contrast="none">brand new HQ office</span><span data-contrast="none">, bursting with the energy of live events fandom and the vibrancy of Chicago’s rising tech scene.</span><span data-ccp-props="{"134233117":false,"201341983":0,"335559738":0,"335559739":160,"335559740":240}"> </span></p><br><br><p><span data-ccp-props="{"134233117":false,"201341983":0,"335559738":0,"335559739":160,"335559740":240}">#LI-AC1</span></p><p><span data-ccp-props="{"134233117":false,"201341983":0,"335559738":0,"335559739":160,"335559740":240}">#LI-Hybrid</span></p><br><div ><p><strong><span lang="EN-US" data-contrast="none"><span >Our Commitment:</span></span><span ><span > </span><br ></span></strong><span lang="EN-US" data-contrast="none"><span >We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.</span></span><span ><span > </span><br ></span><span ><span > </span></span></p></div>

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What are Vivid Seats Perks + Benefits

Vivid Seats Benefits Overview

We make it easier for you to give it your all. While you are transforming the live event industry, we will take care of you and people who matter to you.
We've got you cover with a variety of Health, Dental and Vision packages to help fit your needs; 100% Employer Paid Life Insurance, AD&D and EAP; STD and LTD.
One of the most competitive 401 (k) programs on the market.
Continuing education opportunities and rewarding performance incentives
PTO, Maternity and Paternity policies that afford you the flexibility to take planned time off as needed.
In-office happy hours, holiday and summer events, company-sponsored sports leagues, catered lunches.
Stocked kitchen with healthy snacks!

Volunteer in local community
Committed to partner with organizations and causes that are important to our employees and our communities.
Partners with nonprofits
Corporate Social Responsibility is important to us - we have a team dedicated to leading these efforts both in a local and national scope.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Employees trained on best practices supporting data-driven decisions - starting with recruiting and hiring.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
All employees are offered equity as part of our total rewards package.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Generous parental leave
Family medical leave
Company sponsored family events
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We offer credits and discounts on tickets to attend your favorite events along with great health insurance plans with healthy employer subsidies (like monthly care packages for our remote employees!) and pre-tax commuter benefits. All employees are encouraged to use no questions asks mental health days and a floating holiday. When in the office we host catered lunches and regular happy hours to recognize birthdays and celebrate successes. Our corporate office provides a fully paid in-building gym membership for morning yoga or lunchtime run. Employees are also able to work a hybrid schedule, providing the balance life requires, when we need it.

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