Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.
About the Role: This is an Outbound Sales Development Representative (SDR) role at Front, providing a unique opportunity for talented, ambitious individuals who can manage high-velocity top-of-funnel sales qualification while navigating a strategic sales process.
As an SDR, you will be responsible for prospecting and qualifying new customers for Front. We’re building a team that requires a winning attitude, a high sense of urgency, and a passion for sales. You will have the opportunity to help shape processes and build the pipeline to support your Account Executive counterparts immediately. We believe in promotion from within and offer transparent career paths to help you grow in your sales profession.
This role will be based in our Chicago office and will require coming onsite 3 days a week.
What You Will Do:
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Become a product expert across our entire platform and understand our competitor landscape.
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High velocity outbound (phone/email/Linkedin) with strategic and thoughtful messaging to prospects.
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Partner with marketing to manage outbound campaigns to increase lead volume.
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Prospect into new accounts using proven outbound tactics.
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Identify, Contact, and qualify potential customers and generate new business opportunities for the company
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Set appointments and follow up on leads
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Track progress towards meeting sales goals
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Maintain and update accurate records in CRM.
What You Will Need:
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Ability to thrive in a fast-paced environment.
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Ability to collaborate with others and work cross-functionally among different teams at Front.
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Desire to join a competitive, team-based environment.
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Previous outbound Sales Development or Business Development experience preferred.
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Strong communication skills, both written and verbal.
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Excellent research and analytical skills.
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Self-motivated with a strong work ethic and a proactive approach.
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Familiarity with CRM software and sales engagement tools.
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Bachelor's degree or equivalent experience.
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A great attitude and ability to collaborate in a small team
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Growth mindset
For this sales development role you will be paid hourly with overtime rates available.
What We Do
We are a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes.
With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.
Why Work With Us
Being a Fronteer is something special. The company was founded on the idea that people could be happier at work. Over the years, our company has grown and expanded globally, with offices in Paris and Dublin. However, our core mission still persists and is the foundation of our values and our culture.
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