Sales Support Specialist

We're looking for a Sales Support Specialist to partner with our Territory and Industrial Sales Representatives in delivering exceptional customer service, supporting customer onboarding, maintaining existing accounts, and driving account growth. This role serves as a key point of contact for customers and internal teams, helping to ensure a seamless customer experience while identifying opportunities to increase share of wallet and strengthen long-term customer relationships.

This is primarily an office-based role with limited travel, except for regional or national meetings and occasional field projects requiring customer-facing support.

Key Responsibilities

Customer Relations & Account Support 

• Partner with Territory Sales Representatives (TSRs) and Industrial Account Managers (IAMs) to support account maintenance and customer growth initiatives.
• Assist with customer onboarding, account setup, and ongoing account management activities.
• Assess customer inventory needs and identify opportunities for upselling and share-of-wallet growth.
• Support product presentations, pricing updates, billing inquiries, accounts receivable matters, and operational execution.
• Proactively engage low-volume or inactive accounts to strengthen customer relationships and increase sales activity.
• Develop and maintain relationships with assigned customers, including key regional accounts.
• Follow up promptly on customer orders, inquiries, and service requests.
• Maintain accurate customer pricing and account information within company systems.
• Collaborate with field sales representatives on customer visits as needed.

Customer Service and Business Development

• Ensure a high level of customer satisfaction through responsive service and issue resolution.
• Promote company capabilities, value propositions, strategic products, and marketing programs.
• Develop and maintain positive relationships with vendors and internal business partners.
• Explain company policies and procedures, including warranties, returns, and collections processes.
• Address customer concerns and complaints in a timely and professional manner.
• Assist in the development and execution of annual account plans and sales budgets.
• Monitor sales trends, customer activity, and product performance to identify growth opportunities.
• Continuously expand product, industry, and sales knowledge to serve as a trusted customer resource.

Operational Support

• Communicate pricing and market-related feedback to management.
• Partner with Operations regarding inventory availability, order fulfillment, and shipping concerns.
• Collaborate with the Credit Department on customer account matters and review trial balances as needed.
• Maintain regular communication with supported field sales representatives and management teams.
• Represent the company professionally while delivering exceptional customer service.
• Support company initiatives, programs, and safety policies.
• Perform additional duties as assigned.

Qualifications:

• Strong customer service and relationship-building skills.
• Sales aptitude with the ability to identify growth opportunities.
• Excellent verbal and written communication skills.
• Strong organizational, time management, and multitasking abilities.
• Proven problem-solving and analytical skills.
• Sound judgment and decision-making capabilities.
• Ability to work collaboratively across multiple departments.
• Knowledge of account management, pricing, inventory, and customer service processes preferred.
• Proficiency in interpreting sales reports, customer data, and performance metrics.