Echo Global Logistics
We move freight from point A to point B anywhere across the globe.
Chicago, IL

Account Coordinator at Echo Global Logistics (Chicago, IL)

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At Echo we are committed to help our Associates grow their career. Apply today and grow with Echo!
Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.
Position Overview:
Echo is seeking an Account Coordinator in our Sales department. The Account Coordinator will manage the accounts receivables for a portfolio of accounts, focusing on resolving outstanding issues and reducing the aged receivables.
Responsibilities
  • Ensure outstanding service by understanding and exceeding client expectations
  • Reduce the aged receivables for your portfolio
  • Work with sales and clients on issues such as pricing discrepancies, claims issues, and client questions.
  • Run daily, weekly, and monthly reports for management
  • Assist team members with their portfolio as needed
  • Determine accounts that are uncollectable, recommending they be placed with an outside collection agency
  • Answer inbound calls daily and respond to A/R incoming emails
  • Process customers credit card and e-check payments

Requirements
  • Collections experience preferred
  • High School Diploma, some college preferred
  • High level of customer service skills
  • Can display a sense of urgency in managing time and accomplishing tasks
  • Problem solving and analytical skills
  • Effective time management and organizational skills
  • Great communication skills (written and verbal)
  • Ability to work in a fast-paced environment
  • Proficient in MS Word and Excel

Work environment/physical demands summary:
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
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Where we are

Located in River North overlooking the River! Easily accessible and close to various train and bus stops, including a shuttle from Union Station.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • T-SQLLanguages
    • jQueryLibraries
    • BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • AWS (Amazon Web Services)Frameworks
    • MVCFrameworks
    • CQRSFrameworks
    • React.jsFrameworks
    • KubernetesFrameworks
    • .NET CoreFrameworks
    • ElasticSearchDatabases
    • KafkaDatabases
    • RabbitMQDatabases
    • Google AnalyticsAnalytics
    • KissmetricsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • SmartsheetManagement
    • VersionOneManagement
    • Quality CenterManagement
    • DrupalCMS
    • SalesforceCRM
    • SendGridEmail
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What are Echo Global Logistics Perks + Benefits

Echo Global Logistics Benefits Overview

401k with company matching
Medical insurance through Blue Cross/Blue Shield
Health Savings Account (HSA)
Flexible Spending Account
Parental leave
Paid time off
Commuter benefits
Employee training programs
Volunteer time off
Pet insurance
Peloton discounts
Employee assistance program
Business resource groups
Diversity, equity and inclusion program

Culture
Volunteer in local community
Chase Corporate Challenge, Chicago Cares
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
River North Gym is in the building
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Parking
Recreational Clubs
Echo has it's own Softball league in the spring/summer!
Fitness Subsidies
Gympass!
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Time allotted for learning

Additional Perks + Benefits

Echo employees are a driven group of professionals who keep goods moving, one shipment at a time. We recognize each employee’s entrepreneurial spirit with a suite of benefits that enable employees to bring their best to work. Whether it's running at the gym, connecting with your colleagues at happy hour, or spending time with your family, we want to make sure employees are satisfied with their Echo lifestyle.

An Insider's view of Echo Global Logistics

How would you describe the company’s work-life balance?

Managers at Echo get to know you by having one on one meetings, so they understand your personal life. Echo is flexible with when you arrive and leave from work, so that it fits with your schedule. Echo understands that life happens, so leaving early isn’t a problem as long as you make it up later. I feel that Echo respects my personal time.

Erin

Sr. Software Engineer

What projects are you most excited about?

I am most excited around a project designed to transform and re-build our API architecture. This project is not only very beneficial to our clients but also allows members of my team to work on and be exposed to a high visibility design that will have a positive impact on the client experience when integrating with Echo.

Rob

Integration Operations TL

What are some things you learned at the company?

When I started at Echo, the team banded together to teach me everything I could absorb about logistics! I am constantly presented with opportunities to take courses, shadow employees, and brainstorm. I’m still learning every day, but I am proud to say that my tech and logistics knowledge has grown to exceed anything I ever thought possible.

Molly

Sr. Employee Experience Specialist

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