Account Director 

Who We Are 

At 8th Light, we take a human-centered approach to software development, collaborating with the people writing the code as well as those using it. We embrace the need for adaptability in a constantly changing world. We are a team of polyglot generalists—thinkers and doers ready to take on most any challenge that we encounter. 

An employee-owned software consultancy, we consider software development a craft. Our team of expert developers and designers hold the title of "Crafter" to reflect our dedication to quality, our emphasis on continual learning, and our belief that software is truly a craft—something that we take pride in, and value highly. We value colleagues who enjoy learning and teaching, which creates our collaborative organization.

We work with empathetic, passionate collaborators who value the work they do. If this approach to software development resonates with you, we'd love to talk.

Who You Are

You have a track record of expanding client relationships and growing business. With at least 15 years of experience, much of it in consulting, you’ve built long-term relationships with colleagues/clients upon a foundation of empathy and trust. You understand a client’s business, organization, strategy and priorities and bring solutions designed to meet their needs. You’re able to keep a pulse on the successful delivery of projects through excellent management of senior delivery leaders.

You have successfully:

• Increased revenue from an existing portfolio of accounts in software technology consulting
• Overseen the delivery of high impact agile software projects
• Managed teams of developers and designers
• Maintained & grown highest level client sponsor/executive relationships
• Demonstrated strong communication skills, especially conveying complex information in an understandable manner

What You’ll Do At 8th Light

You’ll manage a portfolio of client accounts.  You’ll support the career growth of the people you manage. You’ll serve as a member of 8th Light’s leadership team, working to improve our organization. 

As an Account Director, you will:

• Oversee project delivery by coaching your project directors to success, or in some cases directly leading teams
• Grow our pipeline by finding and closing opportunities to expand teams or work on additional projects with current clients, or by making introductions to potential new clients
• Understand your clients’ business, organization, strategy and priorities
• Maintain & grow highest level client sponsor/exec relationships
• Design and implement successful account plans resulting in expansion of client relationships
• Define 8th Light’s solution scope and approach for client needs; estimate staffing, timing, and skill sets needed to deliver the solution
• Deliver expected account revenue and profitability
• Drive creation and signature of client contracts.
• Support the careers of the experienced project directors, developers and/or designers who report to you, and sponsor their direct reports
• Support the careers of the experienced project directors, developers and/or designers who report to you, and sponsor their direct reports
• Define the skills needed for project teams and staff a team in partnership with 8th Light’s staffing specialist

• Participate in our hiring process
• Serve as a member of the 8th Light leadership team, leading or supporting initiatives to support 8th Light’s growth and improvement
• Contribute to 8th Light and our broader community by, for example, serving as a mentor to apprentices, representing 8th Light by speaking, or writing externally
• Travel occasionally (10-20%), once it is again safe to do so

We understand that sometimes long lists of qualifications might cause feelings of imposter syndrome. We truly hope to hear from you.

Join Us

We recognize that creating a truly diverse, equitable, and inclusive organization is an ongoing journey, and we’re excited to share our journey with you. We have a proud tradition of hiring talented colleagues with unusual career experiences. We're more interested in your experiences, results, and impact than brand names, degrees, or keywords that may appear on your resume. 

8th Light is a remote-friendly organization.

8th Light is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.