Account Director at Epsilon (Chicago, IL)

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Company Description
Epsilon is the leader in outcome-based marketing. We enable marketing that's built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon's award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world's top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit Follow us on Twitter at @EpsilonMktg.
Job Description
We are currently hiring for the role of Account Director. The Account Director is responsible for the overall leadership of specified client relationships/businesses including the development of strategic account growth plans, overseeing the execution of plans, owning all client contracts and financial management. The Account Director's performance is measured based on client satisfaction with Epsilon, account revenue and margin, and growth of the account.
The Account Director strives to add value to the client's business, thereby making themselves an invaluable member/partner of the client's business team. This successful person is the team leader, responsible for motivating their team, addressing areas of need, and ensuring the highest possible quality of work generated by the team. They are also responsible for profitably building the business on which they work, by identifying new project and business opportunities.
Role & Responsibilities:
Know your client. Work collaboratively with them and their agencies to ensure the best strategies and integrated plans possible.
Lead your client. Constantly educate your client in the relevant areas of the business such as data-driven marketing, mar-tech and industry players. Provide a point of view and recommendation on a plan/course of action. Be a go-to source for advice and council.
Extend your client relationships. Understand the core competencies to cross sell and expand Epsilon's sphere of influence within the client organization.
  • Develop annual account plans for all assigned accounts.
  • Formulate account specific service tactics, utilizing team orientation in support of the account plan.
  • Direct the team's account service efforts.
  • Ensure service levels and tactics are keeping with strategic goals.
  • Monitor and direct expansion of management relationships.
  • Develop the account relationships for long-term association.
  • Ensure your team is set up for success with the client.
  • Service accounts personally and directly, updating and including the Client Partner when appropriate.
  • Acquire client assignments. Define, clarify, and focus direction.
  • Lead the development of any long-term account or related industry strategy.
  • Add value, expertise, and knowledge.
  • Look to develop client relationships at the senior level.
  • Proactively grow client business.
  • Write or direct the writing of creative options and/or execution plans.
  • Follow-up and where needed, act directly to ensure client satisfaction.
  • Provide continuous contact communication with the client, across appropriate levels, as well as with internal management.
  • Responsible for the financial contributions of multiple client's businesses including revenue, resource allocation/expenses, invoicing, collecting bad debt, margin improvement, contract negotiations/development.
  • Deliver on preset gross profit objectives.
  • Coordinate project estimates internally and gain client approval on pricing.
  • Manage internal project costs against budgets.

  • A minimum of six years of relevant work experience
  • Experience leading teams of 10+ people to drive business results for clients
  • Experience using data platforms to deliver business results
  • Experience in CPG vertical preferred, but not required
  • Demonstrate understanding of the essentials of marketing and technology
  • Self-starter and ability to work independently to achieve results
  • Experience with financial P&L account management of $5MM+
  • Ability to thrive in rapid pace work environment with cross-functional teams
  • Hungry for innovation, willingness to take calculated risks and take on big challenges
  • Ability to manage multiple priorities with strong organizational skills
  • Proficiency in Microsoft Office programs
  • Prior experience with customer data platforms highly preferred.

  • Bachelor's Degree preferred

Additional Information
Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
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35 W Wacker Dr, Chicago, IL 60601

An Insider's view of Epsilon

What's something quirky about your company?

We have a company band, made up of anywhere from 30 to 40 employees at a given time. The band has a large following and performs at charity events around Chicago. They also perform a full set at Epsilon’s holiday party each year at the House of Blues. My jaw hit the floor when I saw my peers up on stage rocking out.


Senior Automation & Infrastructure Engineer

How do you collaborate with other teams in the company?

We collaborate through storytelling. It’s not ‘how’ we build it, but rather ‘why’ we build it. We need to tell stakeholders a story about a consumer pain point, solving it in a differentiated manner and the larger vision. Then, collaboration occurs as we incorporate feedback and have a motivated team building towards a shared vision.


VP, Product Management:

How would you describe the company’s work-life balance?

Epsilon has a very good work-life balance, including flexible time off. As a young adult, traveling around the world is one my top priorities and working with a company that aligns with that is a huge plus. I have had the flexibility to visit 7 countries. That flexibility is one of many things that has kept me at Epsilon for over 7 years.


Manager, Engineering

What are Epsilon Perks + Benefits

Epsilon Benefits Overview

At Epsilon, we offer benefits and perks that enable our associates to thrive and foster a culture of innovation.

Volunteer in local community
Epsilon participates in local community activities such as the Greater Chicago Food Depository, Off the Street Club, Chicago Cares Serve-A-Thon, Habitat for Humanity and Ronald McDonald House.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Epsilon has a Social Committee that organizes social, charitable and sports activities.
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Epsilon team fitness initiatives include intramural softball, volleyball and soccer.
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Epsilon provides back-up care benefits.
Flexible Work Schedule
What matters is what you achieve, not how many hours you clock. So take time off to enjoy your family and friends when you need it.
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Epsilon hosts an annual summer boat party on Lake Michigan and a holiday party at the House of Blues, where our employee-run band performs the live entertainment all night.
Game Room
Happy Hours
Happy hours are hosted at team's discretion.
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Epsilon offers employees professional development opportunities like on-site training courses and the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Epsilon hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program and career mentoring.
Time allotted for learning
Epsilon encourages employees to complete 48 hours of professional development training per year.
Online course subscriptions available

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