Account Executive - Insurtech
The Account Executive is responsible for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products. The Account Executive is also accountable for client renewal and retention results.
Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.
Responsibilities
- From inception through the life of the contract, maintains and grows strategic client relationships on assigned accounts.
- Actively identifies and pursues potential expanded sales.
- Drives growth of all products and services for clients in their portfolio.
- Consistently advises client on opportunities to further leverage Origami, including new features and functionality introduced with Origami product releases.
- Drives new business through referrals from existing clients.
- Works closely with service colleagues on assigned accounts to develop relationships, communication plans, growth strategies, and ensure client success and satisfaction.
- Completes contract renewals on or before expiration dates with current target increase.
- Ensures client product and services feedback is prioritized and rapidly resolved.
- Leads and coordinates the Client Satisfaction Improvement Plan process with client and with Origami team.
- Responsible for the submission, oversight, and communication of client-specific enhancement related JIRA tickets.
- Presents and negotiates pricing & SOW for change orders / expanded scope to client.
- Manages SOW execution (signature) and procurement processes.
- Engages appropriate colleagues for sales, service, advisory, innovation and co-marketing requirements.
- Records hours worked in accordance with Origami's time entry policy.
- Provides hours erosion reports to client on a regular basis.
- Manages invoices.
- Manages the ongoing support budget, including hours erosion and the true-up processes for licensing, hosting, and services.
- Maintains all client-specific data in Salesforce, including but not limited to contacts, opportunities, true-ups, satisfaction improvement plans, renewals, and other ad-hoc information as defined by management.
- Leverages Origami standard configuration where possible and follows established best practices and industry standards when consulting with clients.
- Acts as a mentor to less experienced Origami colleagues.
- Assists with the training and onboarding of new Origami colleagues.
Qualifications
- 8+ years' experience in a client-facing professional services role
- Bachelor's Degree in a Computer Science or business-related field
- Experience in insurance and IT or the Insurtech industries highly preferred
- Salesforce experience preferred
Who We Are
Origami Risk is an industry-leading provider of integrated SaaS solutions for the risk and insurance industry-from insured corporate and public entities to brokers and risk consultants, insurers, third party claims administrators (TPAs), and risk pools. We deliver a full suite of risk management and insurance core system solutions from a single, secure, cloud-based platform. We have a singular focus on helping clients achieve their business objectives by developing, implementing, and supporting our technology solutions.
Founded in 2009 by Risk Management Information System (RMIS) industry veterans, over the past decade Origami Risk has received more than two dozen awards for service excellence, technology innovation, and workplace culture. In addition to inclusion in Deloitte's Technology Fast 500™, a ranking of the 500 fastest-growing tech companies in North America, Origami Risk also has been repeatedly recognized by Inc. magazine as one of the "Best Places to Work" and Best and Brightest® Companies To Work For in the Nation by the National Association for Business Resources (NABR).