Account Management Executive

Company Overview

Infutor is the expert in Consumer Identity Management. We are 100% focused on enabling brands to know everything they need to about consumers, to instantly make informed marketing and risk decisions.

Infutor’s experience linking trusted data sources result in solutions that:

  • Identify, verify and score inbound consumers, on-demand, with as little as a single identifier.
  • Link customer data, update/add missing identifiers and enhanced attributes.
  • Enable improved digital marketing performance through higher match rates and complete insights.

Infutor gives brands a secure, privacy compliant foundation to improve inbound engagements and outbound marketing reach, and to minimize fraud and collections risk.

Infutor’s headquarters are located in Oakbrook Terrace, IL. with offices in Chicago, IL., Fort Myers, FL., Olathe, KS. and San Rafael de Escazú, Costa Rica.

Infutor is proud to offer an award-winning culture, championed by its diverse group of #expert employees:

  • #11 of 100 Best Places to Work Overall - Crain's Chicago Business
  • #7 Best Small Places to Work - Crain's Chicago Business
  • #5 Best Mid-Sized Place to Work - Builtin Chicago 
  • #20 Best Paying Place to Work - Builtin Chicago

Job Summary

The Account Management Executive serves a critical function within the Customer Success Team to establish partnerships with existing and emerging Fortune 5000 companies. Through relationships and deep account knowledge, the Account Management Executive brings higher value to their customers, helping them work smarter through Infutor's product and service solutions.

This person hired to this role may be based out of our Oakbrook Terrace HQ or new Chicago Loop Office. Note, relocation is not provided.  Please apply only to your preferred location

Responsibilities and Duties

The Account Management Executive is responsible for managing his/her client relationships, as well as developing new business from existing clients. This position reports to the VP of Client Engagement, and requires periodic travel to client sites, industry conferences, and to attend meetings/training.

As an Account Management Executive, your responsibilities will include, but are not limited to:

  • Consultative Selling — 
    • Develop deep account relationships with executive-level and operational contacts and document needs and organizational priorities; Earn the role of trusted advisor by demonstrating a thorough understanding of Infutor’s solutions and matching these solutions to client needs. 
    • Use business intelligence and account knowledge to build specific account strategies to increase market share; create compelling business cases to cross-sell other core Infutor products into the account. 
    • Outline benefits of capabilities against critical business issues; be able to articulate the value proposition and gain commitments.
    • Possess a thorough understanding of competitor’s products and services and can distinguish us from the competition; make recommendations for new marketing or product opportunities.
    • Maintain knowledge and awareness of key industry trends and best practices. 
  • Strategy & Sales Planning
    • Quota carrying position; provide forecast precision by reviewing opportunities, anticipated obstacles, and implementation timelines. 
    • Create account management plans for strategic accounts, including workflow and business assessments to identify opportunities which create high impact and return on investment for the account base through the increased use of Infutor solutions. 
    • Manage contracts, as well as volume analysis and trending, renewals, pricing, and all elements related to client satisfaction and retention to ensure revenue growth
    • Manage accounts and contacts through Salesforce.com, record contact and maintain high quality content. 
  • Teamwork & Collaboration — 
    • Collaborate with internal marketing, analytics, and technology teams to communicate requirements and opportunities for this channel and targeted accounts.
    • Effectively coordinate internal resources to support solution design, proposal development, pricing, contract negotiations, and implementation of solutions.
    • Provide forecast precision by reviewing opportunities, anticipated obstacles, and implementation timelines. 
    • Communicate business intelligence and account knowledge to internal support teams to foster product innovation, enhance marketing effectiveness, and capture revenue opportunities.

 Qualifications and Skills

Requirements:

  • 3-6 years’ proven experience in account management, especially with complex, analytic, information-based solutions 

  • Experience in leading strategic business relationships with clients; strong consultative sales and negotiation skills

  • Exceptional customer orientation and collaboration skills; willingness to go above and beyond to deliver results

  • Ability to adjust approach to effectively interact with partners at all organizational levels

  • Ability to confidently make decisions and escalate issues and decisions when appropriate

  • Excellent organizational skills with strong attention to detail, efficient time management and ability to prioritize work effectively

  • Ability to effectively handle challenging situations with poise, tact, and patience while demonstrating a sense of urgency

  • Capacity to anticipate, identify, and solve critical problems

  • Willingness to travel

  • Strong technology skills; PC skills including Word, Excel and PowerPoint are essential

Preferred:

  • Bachelor's degree in a related field
  • Previous experience in information services, marketing analytics, scoring and verification services across various verticals is preferred
  • An understanding of how various industries utilize risk and marketing data, analytics and fraud prevention solutions is preferred.
  • Experience in sales verticals such as: Financial Services, Retail, Digital Marketing & various data service providers/companies

Very competitive compensation package, commensurate with experience.

Benefits and Perks

  • Ownership—Performance Unit Grants
  • Peer Recognition Awards
  • Employee Referral Bonus Program
  • 401k with Company Match
  • Free Access to Office Health Club (Oakbrook & Chicago employees); Discounted gym memberships through BlueCross BlueShield of Illinois
  • Medical & Prescription Drug Insurance (monthly premiums 100% paid for employee only coverage!)
  • Dental Insurance (monthly premiums 100% paid for employee only coverage!)
  • Vision Insurance (monthly premiums 100% paid for employee only coverage!)
  • Provided at No Cost to Employees: Group Term Life Insurance, Long-Term Disability, and Accidental Death & Personal Loss Insurance
  • Flexible Spending Accounts for Health Care, Dependent Care, and Commuter Benefits 
  • Identity Protection Insurance
  • Voluntary Term Life Insurance & Group Universal Life Insurance
  • Accident & Critical Illness Insurance
  • Paid Time Off for Vacation, Illness, & Maternity/Paternity Leave
  • Corporate-sponsored Activities & Events Year Round


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • BasecampManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

World-class office building across from the Willis Tower; conveniently located near Union Station, CTA lines, and even has a water taxi stop!

An Insider's view of Infutor Data Solutions

What’s the vibe like in the office?

Infutor has a culture of data-driven excellence in a transparent, friendly and supportive work environment. We know the happier our employees are, the more successful they will be. You can find employees in our offices collaborating on projects, playing ping pong to build strong teamwork or celebrating wins with company outings and happy hours.

Kristina Zwolfer

Marketing Operations Specialist

How do you collaborate with other teams in the company?

Everyone at Infutor is aligned- we all want the success of Infutor and we work together as a team/family to achieve our goals. Even for those moments when you feel the pressure of a new contract or a new test, you can feel compromise in the spirit of collaboration. Collaboration is an opportunity to both learn and understand the vision of others.

Diego Solis

Manager of Development

How has your career grown since starting at the company?

Since joining Infutor my career has grown exponentially. I attribute this to the trust and confidence provided by our leadership team, which creates an environment that fosters collaboration & fun across the organization and enables high performers to focus on what they love to do.

Eric Greuel

Director of Operations

How do your team's ideas influence the company's direction?

The momentum of the company is awesome and is apparent throughout the marketplace. We want fighters, people who are relentless. Our employees are not afraid to face challenges head-on and want to continue to evolve as individuals for the greater good of the company. This contagious energy gives Infutor the fuel we need to execute our shared vision.

Gary Walter

CEO

What's the biggest problem your team is solving?

The challenge that is most exciting to me is creating and encouraging an environment of innovation and entrepreneur-ism that is needed to keep up accelerated growth while building an infrastructure and measurement process that scales the business efficiently, recognizes success and flags failures quickly.

Jeff Beard

COO

What are Infutor Data Solutions Perks + Benefits

Infutor Data Solutions Benefits Overview

At Infutor, People Matter. Our company benefits and perks are designed to support our employees in and out of the workplace.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program

Additional Perks + Benefits

Ownership—Performance Unit Grants. Corporate Bonus Eligibility. Peer Recognition Awards. Employee Referal Bonus Program. Free Access to Office Health Club (Oakbrook employees). Medical & Prescription Drug Insurance (monthly premiums 100% paid for employee only coverage!). Dental Insurance (monthly premiums 100% paid for employee only coverage!). Vision Insurance (monthly premiums 100% paid for employee only coverage!). Provided at No Cost to Employees: Group Term Life Insurance, Long-Term Disability, and Accidental Death & Personal Loss Insurance. Flexible Spending Accounts for Health Care and Dependent Care.
Free Access to Life Management Tools: Employee Assistance Program, Discounts, Wellness, and iLearn Professional Development Portal
Auto, Home & Pet Insurance
Group Legal Services Plan
Identity Protection Insurance
Voluntary Term Life Insurance & Group Universal Life Insurance
Accidental Death & Dismemberment Insurance
Short-Term Disability Coverage
Critical Illness Insurance, Accident Insurance & Hospital Indemnity Insurance
Paid Time Off for Vacation, Illness, & Maternity/Paternity Leave
Corporate-sponsored Activities & Events Year Round

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