Account Manager - CLM at DocuSign

| Chicago
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Account Manager CLM, SpringCM- a DocuSign Company
Sales & Business Development | Chicago, Illinois

Our agreement with employees
We are committed to building trust and making the world more agree-able for our employees,
customers and the communities in which we live and work. You can count on us to listen, be
honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We
each have a responsibility to ensure every team member has an equal opportunity to succeed,
to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their
life. Best of all, you will be able to feel deep pride in the work you do, because your contribution
helps us make the world better. And for that, you’ll be loved by us, our customers, and the
world in which we live.

The Team
Our Sales & Business Development teams collaborate with customers and partners across the
globe to help them leverage the DocuSign agreement cloud to transform the entire system of
the agreement process-from preparing to signing, acting on, and managing contracts and other
types of agreements. Our teams’ partner with some of the largest and most innovativ
companies in the world in dozens of industries to bring the power od DocuSign to customers.
Whether you are selling to a small business or a large enterprise, you will apply your extensive
knowledge of our solutions, and leverage our strategic partnerships to help our customers grow
their top and bottom line.

Position Summary
The Account Manager- CLM is a subject matter expert in SpringCM, CLM technology and
applied practices who will assist the DocuSign Account Managers team on enterprise and SMB
opportunities and current customers. The CLM-AM consults with the AM team on tactical and
strategic needs and then develops a program of activities that drive outcomes. In addition, the
CLM-AM may demonstrate product configurations leading upsell and services expansion across
SpringCM. The CLM-AM is part of the Account Management team and he/she will work on
opportunities in concert with the AM leadership and Account manager(s).

This position will report to Director, Account Management

● Work cross-functionally and collaboratively with the Account Management, Professional
Services, Engagement Management, Support, Partners, Product Management, and
Sales teams to execute against AM revenue goals
● Successfully position SpringCM's solutions within each targeted account to gain
customer commitment for upsells and ongoing references and referrals
● Enhance customer intimacy and provide thought leadership through dialogue with key
● Leverage and help build demonstration tools to articulate the value of the agreement
● Travel as necessary to foster relationships with customers in territory
● Must have the ability to communicate effectively with experienced Account Managers
and customers about best practices in CLM. Ability to lead this discovery and
demonstrate how to leverage SpringCM product to drive business outcomes.
● To assist the account management teams on enterprise and SMB CLM opportunities
through the customer journey to help drive renewal and upsell

Basic Qualifications
● BA/BS degree or equivalent work experience
● Minimum 4 years of experience in an AM role focused on customer retention in the technology or
software industry

Preferred Qualifications
● Ability to deliver compelling targeted product demonstrations clearly highlighting the
product benefits to customers
● Familiar with SFDC, CLM software, Jira, and Gainsight
● Track record of success and over-achievement of quota in past positions
● Exceptional verbal and written communication skills, specifically at executive level
● Thrives in an extremely fast-paced, dynamic environment
● Passion for driving customer satisfaction strategies and be able to communicate that
vision to our customers and internally in an engaging, open way becoming a trusted
● Fluent in both face to face and virtual communications with all sizes of groups.

About Us

DocuSign helps organizations connect and automate how they prepare, sign, act on, and
manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature:
the worlds #1 way to sign electronically on practically any device, from almost anywhere, at any
time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180
countries use DocuSign to accelerate the process of doing business and simplify peoples lives.
Plus, we save more trees together! And that’s a good thing.

DocuSign is an Equal Opportunity Employer. DocuSign is committed to building a diverse team
of talented individuals who bring different perspectives to the business and who feel a sense of
inclusion and belonging when they join our team. Individuals seeking employment at DocuSign
are considered without regards to race, ethnicity, color, age, sex, religion, national origin,
ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic
information, physical or mental disability, registered domestic partner status, marital status,
veteran or military status, citizenship status, or any other legally protected category.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • HTMLLanguages
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    • jQuery UILibraries
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    • AngularJSFrameworks
    • ASP.NETFrameworks
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    • RedisDatabases
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    • AxureDesign
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    • SketchDesign
    • Adobe Creative CloudDesign
    • PrincipleDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • SaleshoodCRM
    • Oracle EloquaLead Gen


The Loop has theater, arts, architecture, parks and riverwalks and great restaurants. All a stone's throwaway from the DocuSign offices.

An Insider's view of DocuSign

What’s the vibe like in the office?

There is always something new to learn and the opportunities to grow are endless. Chicago has a growing tech community, so it’s great to help contribute to that growth. Our Chicago office has a very collaborative group of people and is an exciting place to work as we expand. The happy hours and informal guitar jam sessions aren’t bad either.


Senior Director of Engineering

How do you collaborate with other teams in the company?

Everyone has tremendous amounts of knowledge in different fields, you can go to anyone and just pick their brains. I feel like I’ve learned more here than anywhere else I’ve ever worked. My coworkers are great. Not only do we have similar interests, sports, games, and shows. We all have the drive to do our craft better.


Software Engineer

How does the company support your career growth?

DocuSign encourages anyone’s desire to learn more and provide you with multiple opportunities to expand your knowledge. For example, we have an Educational Assistance Program that gives employees a chance to pursue continued education and get reimbursed! I’ve grown a lot since I’ve started working here and am now where near plateauing.


SQL Database Administrator

How do you make yourself accessible to the rest of the team?

We strive for a flat organization—so, our executives are involved in guiding, reviewing and mentoring teams. And because we are growing fast, you can get involved in different aspects of our product and this learning will help propel your career forward.


Chief Product Officer

What is your vision for the company?

One of my goals is that everybody who works at DocuSign can look back at their time here and say they did or are doing the work of their lives at DocuSign.



What are DocuSign Perks + Benefits

DocuSign Benefits Overview

Need time off? We offer generous Paid Time Off, Paid Volunteer Time Off, 6 Months Paid Parental Leave, Paid Bereavement Leave and Military Leave.

Interested in comp? We offer complete Total Rewards Compensation which includes equity grants, ESPP, Pre-tax and Post-Tax Retirement Benefits/Pension and Employee Referral Bonus Program ($2K!)

Want to thrive? We offer comprehensive Health Benefits (Free for employees; 50% paid coverage for dependents) and a Wellness Benefit

What to expand your mind? Take advantage of our extensive Learning & Development training (in person and online), Education Assistance ($5K/year) and DocuSign University certification

Have a little fun! Enjoy happy hours, plentiful snacks and refreshments and fun team offsites

Interested in giving back? Volunteer 3 days a year and donate to charity and DocuSign IMPACT will match your gift.

Volunteer in local community
DocuSign pledges 1% of our time by granting employees 3 VTO (Volunteer Time Off) days as part of our DocuSign IMPACT initiative.
Partners with Nonprofits
Through DocuSign for Forests™ initiative, we will donate $1.5 million to organizations that preserve the world’s forests. The first $1 million will go to the Jane Goodall Legacy Foundation.
Friends outside of work
Eat lunch together
Intracompany committees
There are many ways to contribute to our culture including but not limited to engaging with our Employee Resource Groups (ERGs): Women, Pride, BOLD, Honor, Parents, LatinX.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Board of Directors: Chairwoman, 4 women (36%), 3 non-Caucasians CEO Direct reports: 4 women (30%), 1 non-Caucasians, 1 LGBTQ
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
DocuSign employees can contribute up to $2,700 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
DocuSign employees receive a minimum of 20 days per year of paid time off.
Paid Volunteer Time
Our employees receive 24 hours ( 3 days) per year of paid volunteer time as part of our DocuSign IMPACT program
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
We offer $5,000 annually for continuing education.
Online course subscriptions available
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