Account Manager, Enterprise Solutions at Cvent | Kapow

| Chicago
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Cvent has multiple openings within our rewarding and lucrative Enterprise Account Manager position for extraordinarily talented and motivated individuals who thrive in a fast-paced, entrepreneurial work environment. Your primary responsibility will be managing existing Fortune 2000 client accounts.


In this role, you will be charged with identifying and closing sales opportunities with the clients you manage. This includes contract renewals, up-sells, and cross-sells. Additionally, you will provide a high level of quality of service to our customers. You will be required to demonstrate solution-selling skills and effectively manage internal relationships with the Sales and Client Services departments to ensure complete customer satisfaction and meet sales objectives.


What You Will Be Doing

  • Call on existing clients in an effort to meet and exceed individual and department revenue expectations
  • Identify and close sales/business development opportunities such as renewals, but also growing accounts through up-sells and cross-sells with our existing Fortune 2000 clients
  • Pursue relationships with key decision-makers across client organizations to grow the Cvent footprint within each account
  • Collaborate with other divisions across the Company, including Client Services and Sales teams to ensure complete customer satisfaction with the Cvent product and organization
  • Ensure customer issues are acknowledged and resolved in a timely manner
  • Develop and actively pursue list of targeted Key Accounts and create individual plans of action to penetrate these accounts
  • Accurately forecast sales opportunities via pipeline report
  • Monitor and report sales activity within the system
  • Ensure that all accounts remain in good standing through consistent follow up and communication
  • Perform other duties as assigned

What You Need for this Position

  • Bachelor's degree preferred, or relevant work experience considered.
  • Minimum 7 years of proven customer facing, inside sales and account management experience (with revenue generation) experience in the software or related industry*
  • At least 1 year of recent experience managing accounts of large (e.g Fortune 2000) clients
  • Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment
  • Must be able to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, and closing contracts
  • Demonstrated track record of exceeding expectations against revenue goals
  • Moderate level of technical expertise (from a usability standpoint) and an interest in technology
  • Ability to pick up and maintain technical product knowledge quickly
  • Ability and willingness to travel approximately 30% of the time

*Relevant experience, while not limited to, might include selling CRM or CMS systems, ASP based data systems, Travel or Meeting Planning Services.


At Cvent we celebrate, support and are committed to creating a diverse and inclusive environment. We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other legally protected characteristics.

Cvent maintains a drug-free workplace.

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • TumblrCMS
    • WordpressCMS
    • IntercomCRM
    • SalesforceCRM
    • SendGridEmail
    • Salesforce InboxEmail
    • PardotEmail
    • PardotLead Gen

Location

Located on the Chicago River across from Merchandise Mart, Kapow’s offices are close to public transportation, bars and restaurants.

An Insider's view of Cvent | Kapow

What are some social events your company does?

We have event experts and experienced planners on staff and we partner with many of the country's best restaurants, retailers and venues. So, our quarterly team outings have included rock climbing, rooftops, murder mystery parties, escape races, game nights and more. We also have monthly happy hours at our in-house bar and impromptu karaoke nights.

Olivia

Marketing

What's the biggest problem your team is solving?

Right now, my team is focused on scaling our marketplace. It’s been a really exciting initiative for us all to collaborate on prototyping concepts and implementing the right solution for us. It is so satisfying to work on such a tenacious team whose attitude and curiosity truly reflects in the benefits our product provides our clients.

Addie

Technology

What makes someone successful on your team?

Successful members of our engineering and product team have an insatiable sense of curiosity - wanting to understand how something works, how it’s used and how it could be better. This drive for continuous improvement leads Kapeeps to develop amazing features and propose innovative ideas they are proud to work on and unlock meaningful results.

Mehul

Technology

What is your vision for the company?

Kapow is a leading corporate events technology company, backed by the leader in the industry, Cvent. However, at our core, we are powered by real event experts, melding innovative technology with flawless execution and a sense of fun. Our mission is to save our customers time, create awesome experiences and make events easy to plan and execute.

JC

GM

What projects are you most excited about?

Our product team is ambitious and imaginative, so Kapow is moving fast on lots of exciting projects. As we expand the volume and types of inventory we offer, we're revisiting and refining everything behind how we build and relate our marketplace listings. It's a fascinating challenge that's also preparing us for some very cool future features.

Jorin

Technology

What are Cvent | Kapow Perks + Benefits

Culture
Volunteer in local community
Cvent | Kapow participates in volunteer activities, including Dress for Success, Hour of Code and local food drives.
Friends outside of work
Eat lunch together
Intracompany committees
Kapow has an internal employee advisory group that fields departmental requests to maintain and enhance our culture, organizes social events, takes snack requests, and mentors coworkers.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Kapow hosts company outings Annually.
Stocked Kitchen
Some Meals Provided
Employees get free, catered lunch on Wednesdays
Happy Hours
Kapow Happy Hours are hosted quarterly
Professional Development Benefits
Lunch and learns
Kapow hosts lunch and learns once per quarter or as needed.
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