What we do

At Civis Analytics, we bring objective, data-driven truth to organizational decision-making—from the boardroom to the world’s largest progressive social causes.

This mission isn’t an aspiration: it’s something we see realized every day, and it brings purpose to everything we’re working on.

We combine a sophisticated SaaS product with our specialized data science consultancy to empower tens of thousands of active users to make millions of data-driven decisions every month. From joining disparate data sources and automating reporting, to building more elaborate models of targeted audiences and optimizing messages for them, organizations like the Bill and Melinda Gates Foundation, the City of Boston, and iHeart Radio trust Civis’s technology to make their most critical decisions.

Core to our product and consulting offerings is Civis Platform, which makes it easy to import, manage, transform, analyze, and report on data. Our customers love Civis Platform because it empowers them to focus on finding data-driven answers to their most critical questions—in other words, we empower them to run their business, rather than running a tech stack. 

Learn more about Civis at www.civisanalytics.com.

"Due to the uncertainty of COVID-19, all Civis offices are closed and employees are remote until further notice. This is being closely monitored as the situation evolves. Although it’s likely our offices will reopen, positions hired outside of Civis office locations will be remote roles." 

What we are looking for

As an Account Manager, we are looking for someone with experience building, maintaining, and growing effective long-term relationships with our public sector customers to deliver on goals for the retention and growth of the Civis public sector book of business.  Work with Civis’ clients to understand the client’s business initiatives and challenges with the goal of enabling clients to derive value through the use of Civis’ customer analytics and data science software and solutions. The role requires an upbeat person who is passionate about helping clients and solving problems. 

Responsibilities and Duties

• Manage a limited group of large accounts and achieve revenue targets by securing renewals and increasing revenue spend per account.
• Drive the onboarding and implementation process with support from internal teams and ensure that deliverables are being executed on time and effectively.
• Educate and engage customer and partner contacts by using relevant data and other tactics to ensure the customer is getting maximum value from their partnership with Civis.
• Create demand for Civis’ products and services by developing trusted advisor relationships with key customer stakeholders, resellers, and partners; and by providing consistent updates and information about new products and capabilities. 
• Create partner-specific account plan that delivers against goals and objectives, identifies key risks, and lays out a path towards future growth opportunities.
• Establish and maintain a regular and organized cadence of engagement with customers, resellers and partners to understand their needs, drive value with Civis’ products, deepen existing and develop new relationships, and link them to the Civis’ product and future opportunities.
• Forecast and accurately track account activity through the stages of the sales process in our Customer Relationship Management (CRM) system.
• Maintain a strong understanding of Civis’s offerings and services and proactively identify solutions and opportunities that address key needs.

Qualifications and Skills

• 2-5 years experience in Sales or Account Management with public sector customers preferably focusing on upsells and renewals of accounts.
• Knowledge and experience with Software-as-a-Service (SaaS)
• Experience or familiarity selling via resellers and/or partners 
• Highly organized self-starter who is able to prioritize in a high-demand environment
• Excellent presentation, verbal, and writing skills are required
• Experience or familiarity with Salesforce and/or other CRM systems
• Experience and familiarity with analytics and its applications within organizations

Civis embraces the individuality of our employees, and we celebrate each other's differences. Our products, services, and culture benefit from and thrive on the unique perspectives brought by each person in our Civis community. We're proud to be an equal opportunity workplace, and we are committed to equal employment opportunity regardless of race, age, sex, color, ancestry, religion, national origin, sexual orientation, gender identity, citizenship, marital status, disability, or veteran status. If you have a disability or special need that requires accommodation, please contact us [email protected].

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.

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