Company Description
Epsilon is the leader in outcome-based marketing. We enable marketing that's built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon's award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world's top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.
Job Description
Job Summary: The Account Manager owns the day to day relationship, contact and communication stream with our client, providing world class service through exceptional client and professional services skills. The Account Manager assists the Account Director with the overall health of the client relationship through measurable client satisfaction, as well as the profitability and growth of the account by managing to set revenue and margin goals.
Job Description:
• 4+ years of relevant client experience in Account Management or Project Management (CRM and understanding of technical marketing solutions is a plus)
• Manage client in Travel and Hospitality vertical: Day-to-day management and oversight of client engagements, including status report generation, weekly meetings/calls, monthly meetings, communications with account stakeholders, communications with internal stakeholders, billing, strategy sessions, Quarterly account/benchmark reviews, and all first level escalations
• Fully understand the client's business including objectives, roles, and concerns.
• Full understanding of client Statement of Work, retainer, operational monthly billing and invoicing procedures, and client P & L
• Coordination of contract and SOW renewals and updates with internal legal and finance groups (including any change control)
• Supervising work product across the organization to enable flawless execution and client satisfaction
• Manage client projects across different Epsilon cross-functional teams, and foster collaborative and respectful relationships between the teams
• Ability to Project Manage mid to large scale technical initiatives, maintaining budget and cost control, avoiding scope creep, etc.
• Highly organized with ability to prioritize and excel in a deadline-driven and fast paced environment
• Strong problem-solving skills
• Distilling issues, delegating assignments, and providing real-time direction to team members
• Participate in team Leadership Calls to understand how business updates can impact Epsilon workstreams
• Promote adoption of products, tools, processes, and best practices throughout team; drive operational efficiency and scalability
• Responsible for adherence tocorporate compliance, including technical solution compliance (GDPR, CCPA, etc.)
• Mentor junior account services personnel and assist with their career-pathing
Requirements:
• Bachelor's Degree from four-year college or university
• 4+ years of relevant client experience in Account Management or Project Management (CRM and understanding of technical marketing solutions is a plus)
• Excellent client service acumen, presentation and writing skills
• Creative, self-starter, who thrives in a dynamic, fast-paced work environment
• Demonstrated ability to manage and prioritize multiple tasks and projects
• Track record of working across an organization to get things done
• Ability to learn quickly and think strategically
• Proficient in Excel, Word, PowerPoint
Qualifications
Additional Information
Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance.
Applicants with criminal histories are welcome to apply.
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