Account Manager, Strategic Alliances
Unique opportunity with a mobile marketing leader
We help marketers unlock new revenue by arming them with the technology and expertise they need to succeed in mobile marketing. The Vibes Mobile Engagement Platform enables marketers to easily manage all mobile communication channels including text messaging, push notifications, Apple Wallet, Google Pay and mobile web campaigns — all through a single interface. Vibes has delivered more than ten billion mobile experiences on behalf of customers that include Discover, Home Depot, PetSmart, Foot Locker and Allstate, and is recognized as one of only four Tier 1 aggregators by the Common Short Code Administration (CSCA). To learn more about Vibes, visit www.vibes.com.
We are currently seeking an Account Manager for our Strategic Alliances team at Vibes. This is a unique opportunity to leverage your passion for marketing and customer service excellence to impact the dynamic mobile marketing industry. This role will build and optimize relationships with channel partners to develop new business and drive growth. At Vibes, we work closely with our channel partners to help them employ Vibes’ technology with their clients. Success in this role means supporting our channel partners in their business growth through providing excellent customer service, training, and strategic guidance. This is a full-time position located in downtown Chicago at 300 W Adams.
Vibes cares about character and culture as much as competency. We strive to build a workplace where people are excited to come to work every day and feel empowered and motivated to do their best work.
Responsibilities:
Serve as the key partner/customer contact for both short- and long-term partnerships; provide training and support creation of mobile marketing strategies for the partners’ customer-base
Develop and maintain account management communication and execution for multiple partners/clients including but not limited to: design and execution of mobile marketing campaigns, sales development, client communication, and interpretation/presentation of results
Manage new partner and new client on-boarding processes including, but not limited to: account setup, shortcode provisioning/migration support, new client educational and strategy support and reporting
Contribute to partner/client growth and category growth by identifying new opportunities for the partnership or the end clients
Manage on-going partner communication with regularly scheduled meetings to provide on-going support and follow-up
Assist in the management and reporting of the partnership sales pipeline including client growth, prospective clients and active campaign reporting
Understand, interpret, and present program statistics to add value and provide insights in partners/clients
Assume active role in the partnership sales process by identifying key client opportunities with existing partners and assisting in the creation of proposals and RFPs for clients
Ensure partnership stakeholders have the latest marketplace intelligence, as well as information and sales support for new technology solutions available within the platform
Requirements
Minimum 3 years relevant customer service experience in fast paced, digital marketing environments
Bachelor’s degree in Marketing, Communications or related field is a plus
Proven success developing and maintaining superior client relationships, delivering results, and anticipating roadblocks to ensure strong growth and retention
Proven track record illustrating data-driven and compelling value proposition for clients and
Experience working with internal project management and database systems
Superior project management, communication and critical thinking skills
Strong writing and presentation skills
Excellent organization and time management skills
Proven track record juggling multiple priorities and deadlines
Passion for innovation and efficiency: proven track record implementing internal process
improvements
Strong attention to detail and ability to complete large volumes of work efficiently and
effectively
Professional, high-integrity, reliable, organized, driven and results-oriented
Superior MS Office skills (Word, Excel, PowerPoint and Outlook)
Our Core Values:
Respect, honesty, and integrity for all stakeholders
Always be learning
Relentless focus on the customer
Never be satisfied
Create value
Seek accountability and ownership
Vibes is an equal opportunity employer that encourages and fosters diversity in the workplace. We offer a career building experience in a fast paced organization and industry.