Account Manager, Strategic Alliances at Vibes

| Chicago
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Unique opportunity with a mobile marketing leader

We help marketers unlock new revenue by arming them with the technology and expertise they need to succeed in mobile marketing. The Vibes Mobile Engagement Platform enables marketers to easily manage all mobile communication channels including text messaging, push notifications, Apple Wallet, Google Pay and mobile web campaigns — all through a single interface. Vibes has delivered more than ten billion mobile experiences on behalf of customers that include Discover, Home Depot, PetSmart, Foot Locker and Allstate, and is recognized as one of only four Tier 1 aggregators by the Common Short Code Administration (CSCA). To learn more about Vibes, visit www.vibes.com.

We are currently seeking an Account Manager for our Strategic Alliances team at Vibes. This is a unique opportunity to leverage your passion for marketing and customer service excellence to impact the dynamic mobile marketing industry. This role will build and optimize relationships with channel partners to develop new business and drive growth. At Vibes, we work closely with our channel partners to help them employ Vibes’ technology with their clients. Success in this role means supporting our channel partners in their business growth through providing excellent customer service, training, and strategic guidance. This is a full-time position located in downtown Chicago at 300 W Adams.

Vibes cares about character and culture as much as competency. We strive to build a workplace where people are excited to come to work every day and feel empowered and motivated to do their best work.

Responsibilities:

  • Serve as the key partner/customer contact for both short- and long-term partnerships; provide training and support creation of mobile marketing strategies for the partners’ customer-base

  • Develop and maintain account management communication and execution for multiple partners/clients including but not limited to: design and execution of mobile marketing campaigns, sales development, client communication, and interpretation/presentation of results

  • Manage new partner and new client on-boarding processes including, but not limited to: account setup, shortcode provisioning/migration support, new client educational and strategy support and reporting

  • Contribute to partner/client growth and category growth by identifying new opportunities for the partnership or the end clients

  • Manage on-going partner communication with regularly scheduled meetings to provide on-going support and follow-up

  • Assist in the management and reporting of the partnership sales pipeline including client growth, prospective clients and active campaign reporting

  • Understand, interpret, and present program statistics to add value and provide insights in partners/clients

  • Assume active role in the partnership sales process by identifying key client opportunities with existing partners and assisting in the creation of proposals and RFPs for clients

  • Ensure partnership stakeholders have the latest marketplace intelligence, as well as information and sales support for new technology solutions available within the platform

Requirements

  • Minimum 3 years relevant customer service experience in fast paced, digital marketing environments

  • Bachelor’s degree in Marketing, Communications or related field is a plus

  • Proven success developing and maintaining superior client relationships, delivering results, and anticipating roadblocks to ensure strong growth and retention

  • Proven track record illustrating data-driven and compelling value proposition for clients and

  • Experience working with internal project management and database systems

  • Superior project management, communication and critical thinking skills

  • Strong writing and presentation skills

  • Excellent organization and time management skills

  • Proven track record juggling multiple priorities and deadlines

  • Passion for innovation and efficiency: proven track record implementing internal process

    improvements

  • Strong attention to detail and ability to complete large volumes of work efficiently and

    effectively

  • Professional, high-integrity, reliable, organized, driven and results-oriented

  • Superior MS Office skills (Word, Excel, PowerPoint and Outlook)

Our Core Values:

  • Respect, honesty, and integrity for all stakeholders

  • Always be learning

  • Relentless focus on the customer

  • Never be satisfied

  • Create value

  • Seek accountability and ownership

Vibes is an equal opportunity employer that encourages and fosters diversity in the workplace. We offer a career building experience in a fast paced organization and industry.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • REACTLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WrikeManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Vibes is in the bustling Chicago Loop near all major public transportation. A stone's throw away from the Chicago River and many trendy restaurants.

An Insider's view of Vibes

What's something quirky about your company?

I would actually describe the overall culture of the company as quirky. What other 20 year-old tech company has an ongoing puzzle, mac'N'cheese competitions, Tamale-Thursdays, game-lunch-Tuesdays, and slack channels dedicated to gaming, dog-pics, and instant-pot recipes? There's never a dull conversation to be had in this quirky work-culture space.

Marisa

Associate Software Engineer

What does your typical day look like?

My typical work day as a product designer involves identifying the needs of the users and translating them into product features, collaborating with product managers and developers, designing mockups and iterating on them, and conducting user testing and feedback sessions, while drinking lots of Masala Chai!

Siddhant

Associate Product Designer

How does the company support your career growth?

When I first started at Vibes I had never worked in mobile marketing or with a wide range of clients. I started on the campaign experience team and within a year, I was working with customers on goal setting & their overall mobile strategy. With the support of Vibes' leadership, I've grown to managing the strategy for some of our largest customers.

Danielle

Customer Success Manager

What's something quirky about your company?

One of my favorite parts about Vibes is that we have mobile wallet business cards. You can simply text our short code, download our business card, add it to your mobile wallet and book a meeting with us! We use our own technology to engage with clients and show them the power of mobile engagement.

Tanushka

Business Development Representative

What are Vibes Perks + Benefits

Vibes Benefits Overview

Vibes is committed to providing employees with:
-High quality and high value company sponsored benefits
-Multiple plan choices and coverage levels
-Enhancing Vibes’ employee benefits package with the right mix of programs beyond medical and dental
-Managing rising healthcare costs

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vibes provides employees with a 401(k) matching plan managed by Nationwide. We match 50% of contributions up to 5% of an employee's annual gross pay.
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vibes provides employees with a flexible work schedule that includes Summer hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Return-to-work program post parental leave
Company sponsored family events
Vibes sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Generous PTO
Vibes employees receive between 15 and 25 days per year of paid time off based on years of service.
Paid Volunteer Time
Our employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Quarterly Core Values Award • Quarterly Teamwork Award & Gift • Anniversary Gifts & Service Awards • Wellness Reimbursement • Monthly Cell Phone Reimbursement • Identity Protection Benefit • Annual Holiday Party and Family Halloween Party • Summer Fridays (Memorial Day – Labor Day) • Welcome Gifts for New Hires • Monthly Birthday Cupcakes • Charitable Match

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