Working at Paro

Join us as we build the future of work and make finding perfect-fit talent as simple as buying a product online. A mass migration to the freelance economy is already underway, and many leading analysts predict that 50% of the workforce will be freelancing by 2025. We are backed by Revolution Ventures, Sierra Ventures, FJ Labs, and other leading investors and angels, and we are on the path to disrupting the $500+bn antiquated finance/accounting industry.

We value taking smart risks and having each others’ backs. We welcome challenges, and we are rigorous in ensuring all voices are heard. We are open to understanding each other’s experiences and communicating effectively together. We work hard, but we also enjoy the journey. We work collaboratively, do the right thing, never settle and we all put our best work into everything we do. We believe our teams deserve to be surrounded with others who can be their authentic selves at work while driving forward the future of work with Paro.

We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.

Position Overview

Paro is seeking to grow its team of Account Managers. They will be responsible for ensuring clients have the finance and accounting support they need. Account Managers are an essential part of our Customer Success team and will work cross-departmentally to ensure flawless execution and fulfillment on every project, as well as identify new client needs/cross-sell opportunities.

• Develop and maintain relationships with new and existing Paro clients and Paro’s Freelance Experts to improve retention and lifetime value of customers
• Provide consultative support for clients on project execution 
• Act as intermediary and mediation between client and Expert
• Look for opportunities to improve our clients’ finance and accounting processes and follow through by driving increased contract value, cross-selling/up-selling additional service lines - a strong emphasis on selling and closing new deals while growing existing ones 
• Strategize with Experts on how to better deliver solutions for clients and help them manage their client portfolio 
• Deliver feedback and guidance to our Experts on projects to help them be more successful
• Project manage, forecast, troubleshoot as needed
• Manage/grow your book of business by utilizing a team of the best freelance talent in the marketplace for your client’s projects
• Deliver the best-in-class customer experience through proactive outreach, regular health checks and delighting our clients
• Collaborate with the Sales team and identify areas to close new opportunities on existing accounts

Requirements

• 3+ years of experience in sales or client management (fin-tech OR financial services is a plus)
• Empathetic: you understand the business needs of current and prospective clients
• Self-motivated, entrepreneurial, and will use creative approaches to get the job done
• A strong communicator (verbal and written)
• Technically proficient - ability to learn multiple software platforms (especially Salesforce)
• Solution-driven and excel at solving problems, particularly in team settings

Benefits at Paro

• Competitive salary + stock options
• Parental Leave 
• Comprehensive benefits package offering including: Medical (BCBS), dental, vision insurance, 401(k), etc. 
• Flexibility to work from the office or remotely (as needed)
• Unlimited PTO – we trust you
• Company Holidays-in recognition of 10+ federal holidays each year
• Unique Paro Holidays to rest & recharge for one day each month when there isn’t a company holiday
• Great River North office location, steps away from public transportation
• Pet friendly office
• Casual office environment

About Paro

We help growing companies gain confidence in their finances. Paro matches businesses with the highest vetted bookkeepers, accountants, financial analysts, and CFOs who provide remote, on-demand, hourly support when clients need it. We only accept 2% of applicants into our highly curated network of experts, so clients know they’re working with the best of the best.

Ultimately, our mission is to empower business professionals to pursue meaningful work on their own terms. We provide freelancers with a platform to grow and manage their book of business, along with tools to predict their future earnings.