Account Manager at Kin Insurance

| Chicago
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Kin Insurance is on a mission to change home insurance from what it could be to what it should be. We’re proud to offer affordable insurance coverage in areas most impacted by climate change, like Florida, California and Louisiana, that pay more for insurance than anywhere else in America.

We are also proud to be recognized as Built In’s 2021 Best Midsize Companies to Work For in Chicago and Forbes 2021 Best Startup Employers in America. We are growing super fast, and we need forward-thinking, inspired game-changers like you to help lead the way.


So, what’s the role?

We are building our first Account Management team and we’re looking for caring and collaborative individuals to join our team. As you’re joining a growing team, we’ll be looking for your ideas and innovations on how to shape this function while also taking care of our customers, the backbone of our company.

The lifetime value of our customers is critical to our success and we’re always looking to ensure our relationship with customers is strong. This is where you come in as the front line of our retention efforts, while working cross-functionally with many teams and becoming an expert at Kin’s processes.

You don’t need previous insurance knowledge, but you need to be passionate about learning our industry. We will require you to get licensed in Property and Casualty insurance. We’ll help you with the coursework, training, and fees to do so.

A member of the Account Management team operates as part sales representative and part customer service representative (while having the eye of an underwriter). These skills are essential in offering the “concierge service” our customers want and need.

A day in the life could include: 
  • Manage upcoming renewals, non-renewals, and cancellations
  • Building a thorough understanding of underwriting rules and guidelines
  • Building a thorough knowledge of our third-party carriers
  • Handling escalations - customers who need extra attention and patience
  • Giving clients “concierge service” as we’re the first line of defense to retain customers
  • Assisting in collecting renewal premium and other endorsement payments needed
  • Contacting and working with clients on re-quoting options, inspection issues, and mediation techniques
  • Assisting in cross-selling for clients with multiple properties or additional risks.
  • Being the first to support in any issues that are deemed high priority from underwriting, senior management, insurance team, and legal
I’ve got the skills… but do I have the necessary ones?
  • Superior customer service and relationship building skills
  • At least one year of previous customer service and/or account management experience
  • Demonstrated empathy and passion for helping others
  • Ability to work in a fast-paced environment with limited structure
  • Proficient in Google suite or similar tools and ideally comfortable navigating multiple systems at the same time
  • A need for efficiency, always looking for ways to make processes better
  • Strong problem-solving skills and ability to think analytically
Bonus Points:
  • Bilingual Spanish speaker a plus, but not required
  • Possess a current P&C license in Florida and/or California, or you are willing to obtain on through the help of Kin

 

Oh, and don’t worry, we’ve got you covered! 
  • Medical, Dental and Vision Insurance (including 100% employer-paid plans)
  • Remote Work (due to Covid-19) 
  • 16 days PTO, 2 Floating Holidays & Federal Holidays (Memorial Day, Thanksgiving, etc.)
  • Very generous equity options and 401K
  • Parental Leave
  • Continuing education and professional development 
  • Disability and Life Insurance 
  • Onsite gym membership - when we return to the office (Chicago office only) 
  • The excitement of joining a high-growth Insurtech company and seeing your work make an impact

About Kin:

In an industry that hasn't budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. We believe insurance was always meant to be a digital product – we’re making that a reality. 

Our approach to the industry makes us unique, and the people at Kin help us excel. We’re a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Kin is more than just our name – it’s how we treat each other. That’s one of the many reasons we’ve been recognized as a great place to work by Built In, Forbes, and Fast Company.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • TypescriptLanguages
    • jQueryLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Red ShiftDatabases

Location

Directly off of the Monroe Blue and Red Line stop, our office sits in the heart of the loop, with quick access to Millennium Park.

An Insider's view of Kin Insurance

What’s the vibe like in the office?

This company has inclusiveness that transcends all demographics. I love getting up every morning and walking through the doors at Kin! There is a vibe on the floor that makes a traditionally stuffy industry feel like we are changing the world!

Howard

Claims Team Lead

What does your typical day look like?

I start off my day with a mandatory fresh pot of coffee because Richard runs on Dunkin. After clocking in for showtime, I check in with my team for some positive energy and goal setting for the day. I start with reaching out to my hottest clients and work my way down to those that still need some time to. While working with older clients, I concurr

Richard Smith

Sales Consultant

How does the company support your career growth?

Kin takes pride in its employees and provides opportunities for them to grow their skill set. At a fast-paced start-up, there are limitless opportunities to grab ahold of. If something interests you, you can dig in and run with it.

I started my career at Kin in sales and jumped at an opportunity to work on compliance-related projects, which result

Holly Heitman

Product Manager

What makes someone successful on your team?

Ultimately, to be successful on a team you first need to know how to be a good team player. It is my belief that good team players are full of positive energy and enthusiasm, regardless of the situation. I’m an optimistic thinking individual who is always thinking about the best possible outcome of every interaction. It is my nature to focus on the

Jorge Ortiz

Sales Consultant

What are Kin Insurance Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Kin also provides 12 weeks of leave for the secondary caretaker.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Snacks!
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
For our Chicago employees, we have an onsite gym
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
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