Who We Are:
Named a Best Workplace by both Crain’s and Inc. Magazine, Smokeball was founded by technology leaders with more than 20 years of experience in delivering impactful legal technology products. Our leadership continually strives to develop a company, culture, and team that share a profound love for the law and are compelled to help small law firms find success. Our mission isn’t simple, but it is straightforward: help small law firms be successful businesses so that they can better serve our communities.
What We Need:
We are seeking an experienced Customer Success professional to join our Account Management team. You will be responsible for nurturing relationships with existing clients and driving their continued adoption of Smokeball, as well as generating revenue through the renewals process. Over the course of a week your responsibilities could include:
- Monitoring the health of your clients, looking for ways to increase both their usage of Smokeball and the value of Smokeball to their firm
- Strategizing with key users on how to best utilize Smokeball to accomplish specific goals
- Responding to client inquiries and directing them to the resources they need
- Negotiating renewals with a focus on selling long-term contract options
- When it’s safe, travelling to meet clients in person and show them some TLC
Who You Are:
At Smokeball, we believe that fostering a great culture is just as important as providing a great product. We don’t have Core Values for show, we live and breathe them every day.
- Caring is not optional
- Make it happen
- Deliver legendary service
- Innovate for the client, not the press release
- Be frank
- Keep listening, keep learning
These values inform every strategic decision we make and guide our behavior with every person we meet. When we’re bringing new team members into the SB Family, we look for kindness, hustle, keen judgement, varied perspectives, and no egos. Does this describe you? Keep reading.
What You Bring:
- 3+ years of experience in Customer Success roles
- Proven ability to consistently hit revenue numbers
- Strong negotiation skills and the ability to own challenging conversations
- Genuine desire to interact and connect with clients
- Excellent written and verbal communication skills, both internal and external
- Knowledge of law firms and the legal world a huge plus
The Benefits:
- Culture: Crain’s 2020 & 2019 Best Workplaces, Inc. Magazine’s 2018 Best Workplaces
- Work-Life Balance: 20 vacation days, 6 sick days, 10 paid holidays, birthday off, volunteer time
- Benefits: 401(k) match, gym reimbursement, generous parental leave, WFH flexibility
- Massages: Free monthly massages provided by a licensed massage therapist
- Kitchens: Stocked with breakfast items, snacks, and beverages
- Happy Hours: Both in the office and at fun bars in the area
- Games: Ping-pong, billiards, pinball, board games, video games, etc.
- Transit: We’re located in downtown Chicago