Account Manager
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Opternative is seeking driven Account Managers with a commitment to providing exceptional client support with the goal of retaining and growing revenue. As an Account Manager you will be responsible for all relationship management and post-sales support of our retail and e-commerce partners to ensure they leverage Opternative’s digital vision solutions suite to its fullest.
What you’ll do:
Manage a book of business with revenue retention and growth in mind, while providing exceptional client support.
Proactively manage and escalate all product, marketing and operational related issues to ensure an overall great experience with Opternative’s technology suite.
Partner with the sales team to ensure clients are receiving proper program expectations.
Pursue upsell opportunities by showing the value of Opternative’s technology suite and complementary business solutions.
Actively communicate with Opternative’s finance team to collect and resolve all outstanding payments and subscription fees.
Represent Opternative and act as a positive member of our vibrant and growing company.
What we’re looking for:
3-5+ years of relevant account management / client facing experience
Ambition. You never settle for mediocrity, knowing your name is tied to everything you do.
Experience in sales and/or Account manage, (Healthtech and/or SaaS experience a plus)
Ability to receive and implement feedback immediately
Strong belief in proactive rather than reactive approach to handling clients and problems. You identify all inefficiencies that touch the customer experience and develop solutions to correct them.
Solid ability to handle tough conversations with business owners in a professional, solutions-oriented manner
A passion and deep understanding of customer service and business growth
Ability to multitask, adapt and manage 10+ accounts simultaneously
Excellent time management and organizational skills with the ability to track numerous details
Strong interpersonal communication (both verbal and written)
Benefits
- Competitive compensation and health benefits
- Fully-stocked kitchen and snacks
- Discounted gym membership and CTA pass
- Free eye prescriptions from our doctor on staff
- Ground floor opportunity with huge growth potential