Account Manager

| Chicago

UrbanBound is currently hiring an Account Manager for the Customer Success team. The ideal candidate builds strong customer relationships by consistently delivering value. The Account Manager has a sense of urgency for achieving goals and is a stimulating communicator. In addition, the Account Manager inspires and motivates others, and gains their commitments by understanding how their individual needs link to goals. An Account Manager is successful when our customers renew and grow their business with UrbanBound.  

About Us:

UrbanBound is the smartest and easiest way for employers to manage employee relocation benefits online. Through software and policy guidance, UrbanBound has been helping Fortune 500 companies and fast-growing start-ups offer competitive relocation benefits regardless of their size and budget. Plus, robust reporting tools offer unparalleled transparency into relocation program performance. UrbanBound is a tech-driven way to provide a seamless relocation experience for all employees.

 

Responsibilities

  • Lead and manage all account activities for a portfolio of Fortune 1000 and high growth customer accounts.

  • Ensure customer satisfaction measured by account renewal and upsell, as well as by net promoter score.

  • Renew and grow employer accounts and exceed revenue forecasts.

  • Schedule and execute employer quarterly business and annual reviews.

  • Secure and manage employer references.

  • Work closely with Relocation Consultants to ensure a full cycle great experience for customers and their transferees.

  • Solicit and document employer testimonials, feedback, and case studies.

  • Promote UrbanBound enhancements, new products, vendors and services to customers.

  • Conduct product demonstrations and training sessions.

  • Address invoicing, billing and receivables.

  • Assist with the onboarding of new customer accounts.

  • Convey engagement, enthusiasm and empathy at the point of contact with all external and internal customers.

  • Anticipate and understand needs by connecting the dots.

  • Balance initiative and self-direction with the need to work with and motivate others.

 

Qualifications

  • A bachelor's degree from an accredited, 4-year university

  • Two to five years of account management or sales experience at a B2B, SaaS software company with a subscription license model

  • Experience working for early stage software companies is a plus

  • Extensive experience using Salesforce.com or another leading CRM

Read Full Job Description

Location

Our office is located in the loop’s historic Franklin building—with easy access to CTA trains, Metra, endless lunch spots & Amazon Go in the lobby!

An Insider's view of UrbanBound

What's something quirky about your company?

After three months of employment, you earn the coveted UrbanBound jacket. In order to receive this jacket, you must participate in the Jacket Ceremony. I can't say much about what this ceremony entails...it's top secret.

Drew

Lead Designer

What makes someone successful on your team?

In order to be successful here, you cannot be afraid to speak up. If you think something is broken, and you know how to fix it—say something! The team is eager to hear your ideas, and innovation is rewarded!

Abby

Marketing Manager

What are some social events your company does?

Game night is a regular occurrence at UrbanBound as is wine night, book club, scavenger hunts, and in-office happy hours (at the UrbanBar). From trolley rides to boat tours to whirlyball outings…when we meet our goals, everyone celebrates!

Mallory

Account Executive

What are UrbanBound Perks + Benefits

UrbanBound Benefits Overview

At UrbanBound we provide:

A collaborative work environment where you will make decisions daily that positively impact the business.
A competitive salary and benefits that include pre-tax commuter benefit, 401K, discounted membership to building’s gym, and competitive health, dental and vision coverage.

A true work-life balance where family and health come first. Need to take a break? No problem. We have an open vacation policy, as we want everybody to feel well rested, energetic, and ready to seize the day.

A contemporary, welcoming office located in the central loop’s newly-renovated Franklin building — one of the most recognized skyscrapers in Chicago. This address has easy access to CTA trains and Metra, and provides all the benefits of working downtown, such as an Amazon Go in the lobby, and several other restaurant options in the building.

Company-wide celebrations, in-office happy hours, game nights and so much more!

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
We always make sure to have a fully stocked beer fridge and full bar!
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
In-office happy hours at the UrbanBar are a regular occurrence!
Recreational Clubs
UrbanBound sponsors sports leagues year-round (like beach volleyball and bowling)!
Professional Development Benefits
Diversity Program
We’re committed to building an inclusive workplace with a cross-departmental team (that includes both of our founders) that defines and refines processes to support diversity and inclusion.

Additional Perks + Benefits

We recognize our outstanding employees with Quarterly Innovation Awards and Semi-Annual Core Values Awards.

We cultivate new ideas with company-wide Hack-a-Thons.

We're proud to be...UB!

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