About UrbanBound and The Opportunity
UrbanBound is looking for a smart, motivated, passionate team player to add to our growing team of Customer Support Professionals who are revolutionizing the relocation industry. We believe that through innovative technology and superior support we can turn a stressful, confusing and overwhelming process into a predictable experience that is tailored to meet every client’s needs.
UrbanBound is the leading provider of relocation management software. Our fast-paced team builds smart software to help HR and mobility professionals manage and track relocation benefits, while offering employees a proven, self-guided process to relocate for their job. Our bold vision for the future of relocation technology challenges the status quo within the industry, and we’re gaining significant traction as a result. Organizations ranging from the fastest growing companies in the world to the Fortune 500, view UrbanBound as a key component for their workforce attraction and retention strategy.
We’re building an inclusive workplace that offers top performers from all backgrounds the opportunity to collaborate and grow their career. Learn more about our history, our core values, and what it’s like to be UB: http://urbanbound.com/careers
What we are looking for:
We’re looking for a proven, motivated, and empathetic account manager to ensure our customers become raving fans. You will have spent a portion of your career in customer facing roles where you’ve been accountable for customer health, growth and renewals. In this role, you’ll be responsible for a book of business consisting of 40-45 accounts. Success will be measured by various key performance indicators including Net Promoter Score, Customer Satisfaction Score, and Net Revenue Retention to name a few.
Responsibilities
Lead and manage all account activities for a portfolio of Fortune 1000 and high growth customer accounts.
Ensure customer satisfaction measured by account renewal and upsell, as well as by net promoter score.
Renew and grow employer accounts and exceed revenue forecasts.
Schedule and execute employer quarterly business and annual reviews.
Secure and manage employer references.
Work closely with Relocation Consultants to ensure a full cycle great experience for customers and their transferees.
Solicit and document employer testimonials, feedback, and case studies.
Promote UrbanBound enhancements, new products, vendors and services to customers.
Conduct product demonstrations and training sessions.
Address invoicing, billing and receivables.
Work closely with our implementation team to onboard new customer accounts.
Convey engagement, enthusiasm and empathy at the point of contact with all external and internal customers.
Anticipate and understand needs by connecting the dots.
Balance initiative and self-direction with the need to work with and motivate others.
Qualifications
A bachelor's degree from an accredited, 4-year university
A mininum of three years of account management or sales experience at a B2B, SaaS software company or relocation management company.
Experience working for early stage software companies is a plus
Extensive experience using Salesforce.com or another leading CRM