Account Manager

| Chicago
About Returnly
At Returnly we help merchants turn product returns into new revenue streams. We’re are a financial technology services company that builds award-winning products that drive repurchase behavior and customer loyalty. Backed by smart money VCs in Fintech, we are one of the most well-funded startups in the San Francisco Bay Area. Our mission is to de-risk online commerce and we’re building a team of amazingly talented people to help us do it.
About the role
As an Account Manager, you will work with our Mid-Market and SMB clients and be responsible for managing the overall client relationship, expansion of the account, and renewals. We are looking for an entrepreneurial minded individual, who is used to working in high growth environments, that has experience in sales and/or Customer Success.
You’ll be asked to help build out the segment. You’d be working closely with our current Customer Success Managers (Enterprise and Corporate segment), as well as cross department with your colleagues in Sales and Product. This role will report to the Chief Revenue Officer to start.

What you'll be doing

  • Manage, educate, support, renew, and expand all customers in your segment.
  • Develop and execute a scalable account management process for your segment.
  • Actively initiate and host product trainings and develop educational collateral for clients.
  • Work with cross-functional teams across Returnly including Product, Sales, *Marketing and Support to deliver results for our existing clients.
  • Be an advocate for our customers internally.

About you

  • 2-3 years work experience in client services, sales or account management roles
  • Outstanding oral and written communication skills
  • Experience or interest in e-commerce of fintech a plus.
  • Able to strike a balance between consulting and supporting as needed
  • Excellent time management and organizational skills with the ability to track and complete numerous details.

Our values
Diversity
We are diverse, independent thinkers and still one team with one mission
Openness and empathy
We learn and grow by listening to our customers and each other
Integrity
We always do what’s right for our customers, Returnly and ourselves - in that order.
Team
EQ is as important as IQ. We make time to help each other out.
Commitment
We are curious and fearless. We own risk, outcomes and everything in between.
We really love hearing from you, but before applying please check the following...
Read the values section above carefully and ask yourself if this is a good match for you personally. We want you to be an ambassador of these values!
Do you have all the skills required for this role? Can you demonstrate them? Be realistic - we will only consider applications that demonstrate relevant skills or the potential to match these role requirements.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • FlaskFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • InVisionDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • IntercomEmail
    • MandrillEmail
    • HubSpotLead Gen

Location

Right in the heart of it all. Conveniently located above the Lake/Clark L Stop and a ten-minute walk from Ogilvie Station.

An Insider's view of Returnly

What’s the vibe like in the office?

The Returnly office vibe is equal parts focused and collaborative. Our open office environment creates for some stimulating conversation and help is always easy to find. Also, our snacks cabinet/fridge is always fully stocked and the team Spotify playlist brings an eclectic mix of personalities together!

Cody

SMB Account Executive

How has your career grown since starting at the company?

I have been promoted two times since starting at Returnly as a Sales Development Representative. As Returnly continues to grow, so does my career. During weekly one on one meetings with my manager we focus on developing new skills that will help me reach my career goals. Returnly is a team first company, but individual growth is a close second.

Tony

Corporate Partner Manager

How do your team's ideas influence the company's direction?

I have always been a believer that the best ideas are found by pulling small nuggets of brilliance out of many different ideas. I try to foster an atmosphere that ensures that every voice is heard through committees to foster change, with the hope that our collective voices will yield nuggets that allow truly great ideas to take flight.

Aaron

Head of Sales

What are Returnly Perks + Benefits

Culture
Eat lunch together
Intracompany committees
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
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