Account Manager

| Chicago

About the Company

At Otus, a fast-growing EdTech company based at 1K Fulton in the West Loop of Chicago, you will work with people passionate about improving the lives of teachers and students. We are a group of talented designers, developers, coaches, and leaders. We love our work and strive to do our best each day.

On our team, you will find musicians, beer enthusiasts, designer toy collectors, table tennis fanatics, and more.

Your Role

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and handle incoming inquiries from customers.

This role reports to our Chief Learning Officer.

As an early member of a growing team, you must possess a strong work ethic and be upbeat, driven, intelligent, well-organized, articulate, share a passion for learning new technologies, and thrive in a fun, fast-paced environment.

Responsibilities

  • Collaborate with other account managers on development of drip campaigns to encourage usage 
  • Collaborate with other account managers on the implementation of the Otus Certified Educators program
  • Tag users accordingly within their districts so drip campaigns start as intended
  • Determine when drip campaigns are launched for their districts
  • Monthly touch base with key contacts at assigned customers, at least quarterly by phone 
  • Twice a year in person contact with strategic accounts
  • Biweekly usage check
  • Provide webinar or in person professional development as requested
  • Coordinate Regional Workshops
  • Work alongside technology coaches to coordinate & complete additional tasks (data uploads, assessment development…)

 

Qualifications

  • An outgoing personality that resonates over the phone or in email
  • Excellent communication and interpersonal skills
  • Very strong writing ability
  • The ability to solve technical problems
  • Patience to deal with complex issues and a variety of personalities
  • Motivation and desire to help others
  • Careful attention to detail
  • Strong organizational and prioritization skills
  • Foreign language skills, especially Spanish, are a plus
  • Minimum of an earned Bachelor’s Degree
  • 2-3 year(s) of experience as a teacher, instructional/technology coach, or school administrator.
  • Ability to travel up to 30% nationally or 80% within the Chicagoland area.

 

Benefits and Perks

  • Competitive salary
  • 20 PTO days a year, plus a day off for your birthday (or a loved one’s), an interest day (to do something you love), and paid holidays  
  • Up to 12 weeks of parental leave and great work/life balance
  • Flexible hours and work from home policy so you can be at your most productive
  • Excellent medical, dental, and vision insurance
  • Life Insurance and disability benefits
  • 401K with an employer match (up to 4%)
  • Working in arguably the best neighborhood in the city with the excellent food, drinks, coffee and donuts all within walking distance
  • Working in an amazing office building with gym, rooftop deck, frequent social events, shuttle to and from train stations

Otus is an Equal Opportunity Employer and embraces diversity of every kind. You must be legally authorized to work in the US. Unfortunately, the company is unable to support sponsorships at this time. 

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Technology we use

  • Sales & Marketing
    • PardotLead Gen

Location

Otus is located in the Fulton Market District in Chicago's West Loop. Our building, 1K Fulton, is commonly known as the Google Building.

An Insider's view of Otus

How would you describe the company’s work-life balance?

The goal is to have a reasonable balance between work and life: our flex-time and work from home policies help!

Jess Haberny

Product Designer

How do you make yourself accessible to the rest of the team?

Being there, to me, is the most important thing a leader can do to show a team that you care. I genuinely care about the people who work here. I don't sit in an office. I want to be interrupted as much as possible if there is something I can do to help us be better tomorrow than we are today.

Keith Westman

COO

What are Otus Perks + Benefits

Otus Benefits Overview

HEALTHCARE
Otus offers medical, dental, vision coverage, and a HSA.

PTO
Employees have 20 PTO days a year, a day off for your birthday or a loved one's birthday and an interest day for you to do something you love.

PARENTAL LEAVE
We believe that parents are the first, and most important teachers to their children. Employees may take up to 12 weeks of parental leave.

401(K)
Eligible to participate in company 401K Plan

LOCATION
Otus is nestled nicely in Chicago’s Fulton Market District, a diverse and changing neighborhood that once was home to and is still home to a few meat packing businesses. There is a great blend of old and new architecture, the best restaurants Chicago has to offer and plenty of places to grab a drink after work. Otus is headquartered in the new Google building at 1k Fulton.

PERKS
We work in a great building that has an amazing rooftop deck, a gym, frequent social events and a free shuttle to and from train stations (CTA and Metra).

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
On tap, no. Stocked fridge including Heady Topper (usually around August), yes.
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Currently, Radio is the most frequent visitor. However, Charlie, Pepperoni, Cali, and Jack come by every now and then.
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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