Account Manager

| Chicago
Arrive is looking for an Account Manager to help nurture and optimize our growing list of partners. With this opportunity you'll take on a portfolio of existing partners; maximizing the relationships through both tactical and strategic efforts. Sound like you? Read on...

What you'll be doing

  • Serve as primary point of contact to a portfolio of strategic partners - both new and existing - across multiple verticals, including ticketing and venues, travel, automotive and local.
  • Build and maintain strong, long-lasting partner relationships. Develop trusted advisor relationships with partner stakeholders and executive sponsors
  • Develop, plan and build new business opportunities within existing clients and/or identify areas of improvement that maximize value proposition and drive revenue 
  • Collaborate with Business Development, Product, and Engineering teams to effectively and efficiently onboard new partners
  • Responding to daily requests for support on integration projects ranging from a simple deep link in an email campaign to a ground up native app build, using our transactional APIs.
  • Define, standardize and maintain documentation of all integration options and best practices throughout the customer lifecycle
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Monitor and develop sales reports for internal and external use
  • Articulate and update partners on existing and new product features or initiatives; support and troubleshoot during any technical outages
  • Help forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

What you bring to the table

  • Bachelor’s degree. Business or marketing majors are a plus
  • 3-5 years of relevant experience in account management of B2B clients 
  • Exceptional interpersonal skills and customer service orientation with a proven ability to build trusted, long-term relationships as a subject matter expert to partners’ sales, product, and engineering teams
  • Strong analytical skills. You have the ability to identify business questions, know what data is necessary to answer those questions, and can develop recommendations/guidance to partners based on that data. 
  • Familiarity inspecting network traffic in a browser, using web browser developer tools, SQL, REST API documentation, cURL, Postman, etc.
  • Proven project management expertise and the ability to manage multiple deliverables at various stages across functions in an effective and efficient manner.
  • Must possess an entrepreneurial spirit, be self-motivated, and have a record of exceeding goals and objectives
  • Ability to work under pressure in high visibility, fast-paced, and dynamic environments
  • Superior problem-solving skills and an inherent “will-to-win”
  • Passion for using data to find hidden opportunities
  • Proficient with Microsoft Office, Google Docs and Customer Relationship Management tools

Read Full Job Description

Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

We’re in the West Loop, one block from Union Station and three blocks from Ogilvie. We’re easily accessible from the CTA and the Kennedy Expressway.

An Insider's view of Arrive

How would you describe the company’s work-life balance?

We promote and foster a work-life balance for all employees at Arrive. With a flexible work from home policy and unlimited PTO we strive to create an environment that produces an equitable experience.

James Lewis

Director of People & Culture

What projects are you most excited about?

We know from our best users that they want to book in-app, they want it to be as seamless as possible & they want to be in control. I'm excited about the work we're doing on voice interactions & enhancements within the app. We know it's about the destination, and we want to remove the hassles in getting there.

Elizabeth Lindemulder

Vice President of Product

What does career growth look like on your team?

Career development for every member of the Operations team is a top priority. Our team has direct communication with our customers and partners, so we understand what it means to be customer-centric. This experience is highly valued at ParkWhiz, evident in the promotions of 11 Ops members within five areas of the company over the past year.

Ryan Kern

Director of Operations

What is your vision for the company?

The world of transportation is going to change fast in the coming years - with autonomous, electric and connected vehicles, hyper-fast trains and flying cars! We will connect that world to the space around it - helping cars of the future get from A to B with ease and get serviced, charged or simply park for a few hours waiting for the next ride.

Dan Roarty

Chief Operating Officer

What’s the vibe like in the office?

Our culture is open and flexible and allows for folks with common interests to take breaks to chat and share. There are people from across all departments and levels jumping in on the fun. It's that sort of thing that makes the downtime enjoyable but the business better as well, b/c we build great relationships with our colleagues.

Cora Majewski

Partner & Local Marketing Manager

What are Arrive Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies

Additional Perks + Benefits

Stock Options • Flexible Spending Account • Long/Short Term Disability - employer paid • Life Insurance - employer paid • Secure Indoor bike parking • Discounted gym membership • Kitchen stocked full of snacks and beverages • Beer fridge • Discounted ParkWhiz parking (of course!)

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