Account Manager

| Chicago

Paro is seeking to grow its team of Account Managers, whose primary responsibility is making sure that our clients have the finance and accounting support they need. AMs are the core of our Operations team, and will work cross-departmentally to ensure flawless execution and fulfillment on every project, as well as to identify new client needs and cross-sell opportunities.

You work hard, but also enjoy a good mid-day laugh, group coffee outing, or attempting a cross-office basketball shot (no prior basketball skills required). You thrive in an open, collaborative environment where consistent feedback and flat hierarchy are valued. You are a team player and look forward to close collaboration between Operations, Sales, and Product. If you’re: passionate about startups, pumped to be a part of growing something amazing, the kind of person who never settles and is always up to try something new, then we want you to join our team.

Why Paro?

Mission: Our mission is empowering finance and accounting professionals to embrace and succeed in the future of work. We do this by providing freelancers with a platform to grow and manage their book of business, along with tools to predict their future earnings. Our machine-learning algorithms create custom matches between freelancers and businesses who need their support, and the quality of work delivered is unparalleled.

Vision: We are creating a boundaryless workforce where labor is the analog. Our future of work is optimized at the skill and task level, and makes finding perfect-fit talent as simple as buying a product on Amazon. A mass migration to the freelance economy is already underway, and many leading analysts predict that 50% of the workforce will be freelancing by 2025. By capitalizing on this generational shift, we are disrupting the $150bn antiquated finance and accounting industry. We are backed by Revolution Ventures, Global Founders Capital, FJ Labs, and other leading investors and angels.

Culture: Collaboration is key to the Paro Home Team. Together, we curate an open environment and encourage constant feedback to create great experiences for our freelancers and guarantee success for our clients. We live and breathe our values and have a whole lot of fun along the way.

What We Do: We help growing companies gain confidence in their finances. Paro matches businesses with the highest vetted bookkeepers, accountants, financial analysts, and CFOs who provide remote, on-demand, hourly support when clients need it. We only accept 2% of applicants into our highly curated network of experts, so clients know they’re working with the best of the best.

Who You Are

  • You're passionate about the future of work and helping SMB's improve their finance department
  • You have picked up the knack for how the finance functions of a business operate, or you're ready to roll up your sleeves and learn!
  • Quick on your feet, a hard worker, and you love to laugh
  • Empathetic: you understand the needs of current and prospective clients
  • Self-motivated, entrepreneurial, and will use creative approaches to get the job done
  • Excellent verbal and written communication skills
  • Technically proficient with the capacity to quickly learn multiple software platforms (don’t worry, we’ll teach you)
  • Solution-driven and excel at solving problems, particularly in team settings
  • You aspire to learn, grow and succeed in accounting and operations
  • You are able to work efficiently while dodging soccer balls and shooting Nerf hoops
  • You are excited to add to the culture and change the trajectory of our growth by being your awesome self

What You’ll Do

  • Develop and maintain relationships with new clients as well as Paro's top accounts
  • Look for opportunities to improve our clients’ finance and accounting processes and follow through by cross-selling additional service lines
  • Take on a leadership role to implement new strategies and best practices with the core Operations team
  • Grow and leverage your accounting and finance domain expertise to match clients with the best Paro freelancers for their project
  • Vet and manage a growing team of the best freelance talent out there
  • Consult with Sales team to close new business
  • Match clients and freelance talent to meet goals in an efficient manner
  • Define and shape our customer acquisition strategy
  • Interact with entrepreneurs on a daily basis
  • Nice to Haves: Account management experience; 1 - 3 years background in client management, financial services, accounting, and / or business administration

Benefits

Competitive salary + stock options + uncapped commissions

Fun and challenging environment that propels career growth

Medical, dental, and vision insurance

Unlimited PTO – we trust you

Opportunity to grow into a leadership role, within Operations or shifting to a different function

Monthly happy hours and team outings

Catered breakfast on Mondays and Fridays

Great office location in Gold Coast, steps away from public transportation (Clark and Division)

Our Values

At Paro, we pride ourselves on our strong value-system--which we created together as a team--and look to bring on new team members who also embody these values.

Enjoy the journey
We bring energy to an antiquated and stale industry
We embrace fun
We don’t take ourselves too seriously

Have each other’s backs
We are a team; we win together and lose together
We can handle anything
We feel confident to take risks because we serve as each other’s safety net
We are a community, not just a workplace

Do the right thing
We don’t cut corners; we take a long-term view of success
We deposit in the Karma bank
We are loyal to clients and freelancers
We are transparent and don’t hold ulterior motives

Take Smart Risks
We believe that trying and failing is better than not trying at all
We think creatively about obstacles
We challenge assumptions
We are nimble

Never settle
We invent new ways to do what we do
We want to be comfortably uncomfortable and encourage each other to take on new and more challenging projects
We are each accountable for every team member being their best and push each other and give others permission to push you

Be yourself
We bring our whole selves to work; we're cool with who you are, professional and otherwise!
We recognize that everyone brings something important to the table and that conflict helps us grow
We are sensitive to our differences; we value being yourself while making space for others to be themselves
We are committed to creating a culture of inclusion as we grow

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PHPLanguages
    • AngularJSFrameworks
    • CodeIgniterFrameworks
    • Node.jsFrameworks
    • Boostrap 4Frameworks
    • WebpackFrameworks
    • TypekitFrameworks
    • Google AnalyticsAnalytics
    • InVisionDesign
    • SketchDesign
    • Aha!Management
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

We are located right above the Clark & Division Red Line stop in the Gold Coast, steps away from many Division street and Old Town hangouts.

An Insider's view of Paro

How would you describe the company’s work-life balance?

I am trusted to do my job and can have the time I need to focus on myself. At Paro, we truly focus on promoting a culture of flexibility. Each month, we take a company Paro holiday to recharge. In addition, the company offers unlimited PTO and flexible work from home.

Medha

Senior Account Manager

How do you collaborate with other teams in the company?

As we our platform evolves, we rely a lot on our sales and account management teams for feedback. Since the product works both internally and externally it is important that these teams take feedback from our clients and freelancers. In addition, this allows for us to continuously iterate on the product before each release.

Clint

VP, Engineering

What are some things you learned at the company?

Finance and accounting can be really complicated and overwhelming, which can make it easy for businesses to ignore. Since joining Paro, I've learned how much value Paro brings to companies (in all industries) and freelancers. I love talking with business owners about how Paro can make an immediate impact!

Erin

Sales Development Representative

How do you make yourself accessible to the rest of the team?

At Paro, we do Monday Morning Team Huddles and quarterly Town Hall Meetings to foster transparency. The goal is to give insight around where we're headed and why we're headed there. I'm a firm believer that transparency and communication foster new ideas and enable everyone to solve complex problems more efficiently.

Michael

CEO

What makes someone successful on your team?

They never settle, take smart risks, and do the right thing (always). We look for people who align with our values, who work hard and love being part of a team, who aren't afraid to take on a lot and learn as they go, who are scrappy and resilient.

Jon

VP, Sales

What are Paro Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide free breakfast on Monday. Employees get free lunch on Friday.
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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