What We'll Bring

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

Protecting the health and wellness of our associates and candidates considering a career at TransUnion is our highest priority. In supporting this vision, our recruitment and new hire experience for this role is fully virtual for the time being. Candidates interviewing will get to know our team over the phone and video, and this role will operate virtually upon hire until we return to the office. Even though we’re not physically together right now, our goal is to provide you a supportive candidate and new hire experience that will immerse you in our culture and set you up for success at TransUnion.

What You'll Bring

Well organized with the ability to manage 40+ projects concurrently in a fast paced environment

Meticulous attention to detail, and some background in sales support, customer service, product support, underwriting, claims management or contract management work are a plus

Demonstrate ability to proactively find ways to improve, actively listen, clearly communicate, and constructively solve problems on behalf of the client and internal stakeholders

Excellent verbal and written skills with acute attention to detail

We’d Love to See:

Ability to work independently resolving questions and problems, and as a team player acting as a liaison and collaborator with multiple parties

Ability to positively influence, without authority, customers and internal stakeholders

Ability to stay calm and focused under intense pressure.

Experience navigating Salesforce or a similar CRM Software and SpringCM or a similar contract management software.

Moderate to advanced experience with MS Office, especially Outlook, Word and Excel 

Impact You'll Make

Be the primary person to help drive revenue with Insurance carriers by managing incoming leads and routing them appropriately to sales team members

Establish a repeatable and measurable process to manage audits of all sales contracts, special terms and pricing to ensure compliance and reduce revenue leakage resulting from pricing errors

Service as the initial point of contact for New Customer on-boarding. Must be able to interpret the asks of TU Membership, and assist Account Managers & Account Executives in gathering and compiling ad-hoc documentation required to onboard new customers

Kick off new solution implementations by gather and submitting all relevant facts in order to complete the implementation form

Anticipate the needs of customers by gathering information to support customer business reviews and ad-hoc reports such as hit-rates, incident tracking, etc.

Partner closely with Account Managers and Sales Leaders to create & distribute monthly management reports and weekly prioritization reports

Develop standard operating procedures for daily account management duties and keep the Account Management Training guide up to date

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