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Advisory Solution Consultant – IoT / Smart Operations (Presales)

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We’re the fastest growing enterprise cloud software company in the world above $1 billion. And we believe it is great people who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales A-team. 

ServiceNow is changing the way people work. Great service means more than just engaging your customers. Connect customer service with other teams to resolve issues quickly and proactively. 

As a member of our pre-sales team you will have a major impact on our future success.  While customers have purchased and implemented ServiceNow Customer Service Management & Field Service Management in the past, Smart Operations is a relatively new and exciting product focus for ServiceNow.  Members of this team will have an opportunity to drive this next growth engine for ServiceNow, along with support from the business unit, executive team, and sales.

As an Advisory Solution Consultant – IoT / Smart Operations (Presales) you will report into the Customer Workflows Solution Consulting team. You will be responsible for supporting the technical sales efforts for our largest IoT / Smart Operations opportunities and help to create enablement assets for GTM execution.  Since this solution is tightly aligned with our Field Service Management product set, you will work closely with that team.  You will work with other highly motivated Solution Consultants and Sales Executives. You will be the product expert that conveys value to address ServiceNow customers’ business issues relative to IoT & Smart Operations. As a highly skilled specialist, you will contribute to the development of concepts, techniques & assets that enablable the global team.  You will engage in complex tasks in creative and effective ways requiring independent action and a high degree of initiative to resolve issues. You will make recommendations for new procedures.

What you get to do in this role:

  • Contribute and maintain a showcase of IoT / Smart Operations solutions created on the ServiceNow platform
  • Help develop programs that enable other Solution Consultants to demonstrate the value of IoT/Smart Ops w/ Field Service Management on the ServiceNow platform
  • Handle product feature and technical questions from customers, channel partners and ServiceNow colleagues
  • Collaborate with Product Management and Development team members to enhance ServiceNow products with new features that address customer needs
  • Share best practices and known solutions with other Solution Consultants to enhance the quality and efficiency of the other team members
  • Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors.
  • Communicate with both business and technical decision makers

In order to be successful in this role, we need someone who has:

  • 3+ years of experience as a solution architect
  • Experience with IoT Devices (Raspberry Pi, Arduino, etc)
  • Experience with Docker, Balena, or other IoT app deployment tooling
  • Functional comprehension of SQL and database concepts
  • Pre-sales experience in one or more of the following: Heavy Industry, Asset Intensive, industries, transportation, utilities, medical, or telco
  • Pre-sales experience with one or more of the following: IoT, Big Data, Analytics, ML, AI
  • Experience with Web Technologies (XML, HTML, Angular, Bootstrap, JavaScript, Web Services, etc) and working in a SaaS environment
  • Understanding of characteristics of various industrial and asset data types: machine data, ERP, network data, CMMS systems (Maximo, SAP, etc.)
  • Exceptional communication and presentation skills. Able to articulate and logically communicate concepts with technical and non-technical audiences
  • Committed to driving customer value realization while ensuring all actions contribute towards a positive experience for the customer

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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