ServiceNow
Chicago, IL

Advisory Solution Consultant-Security Practice at ServiceNow (Chicago, IL)

| Chicago
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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Job Title: Advisory Solution Consultant - Security Practice-Remote US (Central/East)

We're the fastest growing Enterprise Cloud Software Company in the world above $1 Billion. And we believe it is great people who will keep us there. We hire carefully, we hire the best, we celebrate our people . Come Join our Sales A-Team

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

ServiceNow is seeking driven Pre-Sales Security and Risk Solution Architects. The Security and Risk Solution Architect will provide solution leadership and expertise to support customers during the sales engagement. The Security Solution Architect will participate in the acquisition and retention of customersby leveraging the Security Operations (Security Incident Response, Threat Intelligence and Vulnerability Response) and GRC Solutions.

This is a hands on Security and Risk Solution Architect who is capable of going wide and deep on solution development and positioning.

What you get to do in this role:

Responsible for creating innovative solutions leveraging ServiceNow’s GRC and Security Operations (Security Incident Response, Threat Intelligence and Vulnerability Response) Solutions

  • Review customer’s security architecture and design process and system integrations to ServiceNow Security Operations.
  • Respond to customer questions relating to ServiceNow Security Operations and GRC Solution
  • This role is pivotal in providing our growing customer base, with lessons learned, strategies, and advice to enhance real world security operations.
  •  Develop and contribute to sales campaigns focused on Security Operations and GRC Solutions
  • Contribute and maintain a showcase of Security Operations and GRC solutions created on the ServiceNow platform
  • Help develop programs that enable other Solution Consultants to demonstrate the value of Security Operations and GRC on the ServiceNow platform
  • Configure solution environments to address customer requirements and business issues
  • Collaborate with Product Management and Development team members to enhance ServiceNow products with new capabilities that address customer needs
  • Share best practices and known solutions with other Solution Consultants to enhance the quality and efficiency of the other team members
  • Stay current on competitive Analyses and understanding differentiators between ServiceNow and Competitors
  • Supporting Marketing Events and User Conferences, Trade Shows, Etc
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Qualifications

Advisory Solution Consultant, Security Practice 
Location: Remote Central/East 

 

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We make the world of work, work better for people.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers working with some of the most advanced technology and talented individuals in the business.

We're the fastest growing Enterprise Cloud Software Company in the world above $1 Billion. And we believe it is great people who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come Join our Sales A-Team.

Role:

ServiceNow is seeking an Advisory Solution Consultant supporting our US Federal Healthcare team. In this role, you will be expected to provide pre-sales support, technical product and architecture advice, on-going communication of the latest ServiceNow solutions/capabilities and assisting our Partners build Practices that deliver exceptional customer outcomes. This position requires a hands-on technical consultant capable of going wide and deep on solution design and positioning. Additionally, you will be responsible for evangelizing ServiceNow mindshare to this partner community to aide them in; evolving their solutions leveraging a ServiceNow First approach, sell effectively to their customers, and extend the ServiceNow value proposition. This role must reside in Southern Maryland, District of Columbia or Northern Virginia area. This role does require up to 50% travel.
 
What you need to be successful in this role:

  • 5+ years of Solution Consulting experience
  • 5+ years of consulting or experience working with Federal Systems Integrators in both "Sell To" and "Sell Through" opportunities
  • Experience in the Federal procurement cycle
  • Knowledge of one or more US Federal Agencies
  • Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc. 
  • Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
  • Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
  • Strong facilitation skills, to encourage clear articulation of the business issues and effective solution design by the relevant players 
  • Passion for and demonstrated success understanding and fulfilling internal or external customer needs; maintains a problem-solver mindset 
  • Sharp business judgment, ability to see "big picture" and to prioritize 
  • Executive presence, strong verbal and written communication 
  • Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment 
  • Talented at explaining complex topics clearly and concisely, and effective at providing practical guidance
  • Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP’s, and CXO’s)
  • Undergraduate degree in Commerce, Computer Science, Engineering etc.
  • Experience in any of the key subject areas, with a demonstrated history delivering consulting services across the following:
  • Enterprise Architecture (Strategy, Planning, Standards)
  • Service Management
  • DevOps
  • Security and Operations
  • Human Resources
  • Financial Management

Experience that will help you stand out:

  • Experience with the ServiceNow product suite or competitive product suites highly desirable
  • A current ServiceNow certification (e.g. Certified System Administrator and/or Certified Implementation Specialist)
  • ServiceNow platform development experience
  • Experience developing on competitive platforms

What you get to do in this role:

  • Lead architecture and design engagements with Partners on how ServiceNow meets the Business/IT needs for their end customer 
  • Demonstrations of products based upon business initiatives or required outcomes focused upon the value the solution delivers
  • Scoping and delivering Proof of Concept/Proof of Value engagements with the Partner
  • Staying current on product developments/releases to provide guidance to Partners
  • Forging trusted advisor relationships at the top levels at the Partner account 
  • Providing thought leadership and collaborate with cross functional teams to ensure customer success is achieved
  • Participate in and deliver Business Reviews with aligned account teams
  • Engaging with the Partner and cross functional teams post sales to ensure successful transition from sales to delivery
  • Provide mentoring and training to peers and other colleagues within our organization
  • Identifying, leading and contributing to the creation of best practices, white papers, workshops, technology days, “lunch and learns” etc.
  • Provide oversight on, and ensure successful completion of Partner initiatives and any necessary RFx assistance

What we would love to see from you before or during an interview:

  • Presentation and demonstration of our ServiceNow Story
  • An inspiring portfolio of applications built on platforms such as ServiceNow
  • Demonstration of any accessible projects you have built

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Where we are

Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!
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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Happy Hours
Every Thursday!
Parking
Professional Development Benefits
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.

Juan

Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.

Mica

Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.

Christian

Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.

Melanie

Senior Manager, Global Sales Development

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