GoHealth
We're disrupting the health insurance industry with our digital platform.
Chicago, IL

Assistant Trainer

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The Learning & Development team is looking for an Interim Assistant Trainer to deliver training and coaching to insurance sales agents and will report into the Sr. Manager, Learning & Development. In this role, you will be responsible for highly effective training delivery, conducting weekly performance evaluations, and providing coaching and feedback to licensed agents to drive key performance indicators. This is a growing department and your expertise in administering and facilitating training will have an impact on the growth and development of 500+ sales agents. This is a great role for someone who is looking to start their career path in learning and development and that enjoys seeing their work be successfully implemented throughout a growing company. This is an interim role that would initially be for up to a 3 month period. After which we will determine your ability to join in a full time capacity, based on the needs of the business.

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.

Responsibilities:

  • Lead sales agents through their new hire training, by coaching and developing them to achieve established Key Performance Indicators.
  • Deliver and moderate training sessions, conduct role plays, and troubleshoot technical and certification issues.
  • Manage new hire training to bridge the gap from pre-licensing into nesting
  • Consults with business leaders to evaluate areas of opportunity and collaborates on learning and communication initiatives to drive performance improvements at the program or team level
  • Document and track performance metrics of all learners
  • Consult with receiving nesting managers to understand areas of opportunity and ways to improve your training delivery
  • Uses key performance indicators, reports, and direct observation to provide one-on-one coaching to enhance learning. 
  • Reviews materials for instructor-led and online training
  • Communicate daily updates on their agent’s learning and certification status.
  • Facilitates classroom or virtual training for topics that include business process changes, sales, products, and systems
  • Evaluates agents weekly to determine readiness to move into nesting.
  • Understands and adheres to all training policies and procedures
  • Hold daily training sessions, assisting agents on areas of opportunity as were identified throughout their training time frame

Skills & Experience:

  • Bachelor's degree or equivalent work experience; Insurance sales experience preferred.
  • Related work experience in training and development
  • Minimum of six months experience with GoHealth
  • Must have met performance goals and expectations in the previous production month
  • You must not have accrued any attendance violations in April or May 2020
  • Exemplary communicator with a collaborative working style
  • Continuous learner with a passion for coaching and developing people
  • Experience with measuring training effectiveness preferred
  • Proficient in MS Office (PowerPoint, Word, Excel)
  • Strong attention to detail

 

 

Benefits and Perks

  • 401k program with company match
  • Medical, dental, vision, and life insurance benefits
  • Flexible spending accounts
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • GoHealth is an Equal Opportunity Employer
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What are GoHealth Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Unconscious bias training is completed by all employees and key leaders.
Diversity manifesto
Diversity employee resource groups
At GoHealth you will find a very interactive Women@GoHealth, WomeninSales, Black Lives Matter ERGs to name a few. We continue to empower employees to create employee resource groups within
Hiring practices that promote diversity
From our gender neutralized job descriptions that encourage women and underrepresented groups to apply,to our interview practices, GoHealth strives to promote diversity when hiring.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
GoHealth provides all employees access to our Employee Assistance Program (EAP) which provides well being and financial assistance. Our open PTO policy is also available for mental health days.
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
We have recently become public and will allow employees to purchase stock during certain times.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
We provide 6 weeks of paid recovery time for new mom's and two weeks of bonding time to all new parents.
Family medical leave
Company sponsored family events
Pre-COVID 19, GoHealth sponsored children's day by celebrating GoHealth families.
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Our employees are encouraged to use our open PTO policy towards volunteering.
Paid holidays
Paid sick days
Employees can use our open PTO policy towards sick leave.
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Pet friendly
Recreational clubs
We have runners groups, volleyball groups and other
Fitness stipend
Home-office stipend for remote employees
All GoHealth employees receive a work from home stipend to improve their WFH environment.
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Access to LinkedIn Learning has been provided to all employees as part of their professional and personal growth.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In addition to virtual company wide sponsored Health & Wellness Initiatives, employee referral bonuses, open vacation policy, we offer a work from home stipend to all new employees. We know that this pandemic has been difficult and working from home is a change. Every new employee receives access to a Work From Hope stipend to purchase items that will make your work from home experience much more comfortable.

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